Stuck on build 23493.1000 ni_prerelease since July


itsViney

Member
Local time
1:10 PM
Posts
6
OS
Windows 11
My PC has been stuck on the 23493.1000 (22H2) ni_prerelease update since July. I'm on the Insider Release Preview channel and every time I manually check for updates it says I'm already up to date. I've tried:

  • Unenrolling from the Insider program via Windows Update (just stays on "queued for unenrollment")
  • Unenrolling using the offline tool
  • Re-enrolling after the above
  • Un-checking/re-checking "Get the latest updates as soon as they're available"
  • Downloaded these two enablement packages but both say they're not applicable
  • Resetting Windows Updates
...but no luck with any of them. Here's my system info:

Processor Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz 3.70 GHz
Installed RAM 64.0 GB
System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro Insider Preview
Version 22H2
Installed on ‎16/‎07/‎2023
OS build 23493.1000
Experience Windows Feature Experience Pack 1000.23493.1000.0
 
Windows Build/Version
23493.1000 ni_prerelease

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9 10900K @ 3.70GHz (Comet Lake)
    Motherboard
    MSI MS-7C79
    Memory
    64.0 GB (2x 32GB Corsair Vengeance Pro)
    Graphics Card(s)
    4095MB NVIDIA GeForce RTX 2060 SUPER
    Hard Drives
    OS: Samsung SSD 970 EVO Plus 1TB
    Internet Speed
    500MB/s
    Browser
    Chrome
    Antivirus
    Windows Defender
My PC has been stuck on the 23493.1000 (22H2) ni_prerelease update since July. I'm on the Insider Release Preview channel and every time I manually check for updates it says I'm already up to date. I've tried:

  • Unenrolling from the Insider program via Windows Update (just stays on "queued for unenrollment")
  • Unenrolling using the offline tool
  • Re-enrolling after the above
  • Un-checking/re-checking "Get the latest updates as soon as they're available"
  • Downloaded these two enablement packages but both say they're not applicable
  • Resetting Windows Updates
...but no luck with any of them. Here's my system info:

Processor Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz 3.70 GHz
Installed RAM 64.0 GB
System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro Insider Preview
Version 22H2
Installed on ‎16/‎07/‎2023
OS build 23493.1000
Experience Windows Feature Experience Pack 1000.23493.1000.0
Hi @itsViney,
Please complete your system specs in your profile when you get a chance.
Welcome and sorry about your issue.

Have you checked for errors using DISM & SFC ?
When you were unenrolled, did you try to update?
Have you tried the Repair install option?
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Hi @OAT. Thanks for your reply.
  • I've added more of my system specs to my profile now. 👍
  • I ran SFC and it did find errors that it couldn't repair, so I ran it again in safe mode and it still wasn't able to repair them.
  • Yes, I did try checking multiple times after unenrolment but it never found any updates. I left it like that for several weeks hoping it would complete once 23H2 was available, but no
  • I've just now downloaded the Windows 11 ISO from the MS site and am currently creating a bootable USB drive from it. Is that what you mean when you mentioned the "Repair install" option? If I boot to that USB drive should it give me the option to repair my current installation? I initially tried just mounting the ISO directly but the only option it gave me then was to do a clean install (the other two were greyed-out)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9 10900K @ 3.70GHz (Comet Lake)
    Motherboard
    MSI MS-7C79
    Memory
    64.0 GB (2x 32GB Corsair Vengeance Pro)
    Graphics Card(s)
    4095MB NVIDIA GeForce RTX 2060 SUPER
    Hard Drives
    OS: Samsung SSD 970 EVO Plus 1TB
    Internet Speed
    500MB/s
    Browser
    Chrome
    Antivirus
    Windows Defender
  • Like
Reactions: OAT
Hi @OAT. Thanks for your reply.
  • I've just now downloaded the Windows 11 ISO from the MS site and am currently creating a bootable USB drive from it. Is that what you mean when you mentioned the "Repair install" option? If I boot to that USB drive should it give me the option to repair my current installation? I initially tried just mounting the ISO directly but the only option it gave me then was to do a clean install (the other two were greyed-out)
The.iso has to be from the insider branch, in your case, it was Dev. That is why it only offers you a clean installation as you probably downloaded a release version.
Your current install:
You should get a new Dev build.
You do not need to create a boot media as you can click directly on the.iso file, it will mount it as a drive, then just run setup.exe.
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Ah, ok, thanks. I'm downloading the preview ISO now and will let you know how I get on.

1698848543761.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9 10900K @ 3.70GHz (Comet Lake)
    Motherboard
    MSI MS-7C79
    Memory
    64.0 GB (2x 32GB Corsair Vengeance Pro)
    Graphics Card(s)
    4095MB NVIDIA GeForce RTX 2060 SUPER
    Hard Drives
    OS: Samsung SSD 970 EVO Plus 1TB
    Internet Speed
    500MB/s
    Browser
    Chrome
    Antivirus
    Windows Defender
Ah, ok, thanks. I'm downloading the preview ISO now and will let you know how I get on.

View attachment 76155
No, wrong build.
Please refresh my post. You need 23565.
23xxxx represents your branch and those digits need to stay the same in order to do an in-place installation.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
No, wrong build.
Please refresh my post. You need 23565.
23xxxx represents your branch and those digits need to stay the same in order to do an in-place installation.
Ah, sorry. I selected the "Release Preview" channel from the drop-down because that's the channel I'd selected to participate in in the Insider Preview. I'm now downloading the Dev one beginning "23" now.

1698863966315.png

Thanks for your help and patience so far 😊
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9 10900K @ 3.70GHz (Comet Lake)
    Motherboard
    MSI MS-7C79
    Memory
    64.0 GB (2x 32GB Corsair Vengeance Pro)
    Graphics Card(s)
    4095MB NVIDIA GeForce RTX 2060 SUPER
    Hard Drives
    OS: Samsung SSD 970 EVO Plus 1TB
    Internet Speed
    500MB/s
    Browser
    Chrome
    Antivirus
    Windows Defender
  • Like
Reactions: OAT
Ah, sorry. I selected the "Release Preview" channel from the drop-down because that's the channel I'd selected to participate in in the Insider Preview. I'm now downloading the Dev one beginning "23" now.

View attachment 76202

Thanks for your help and patience so far 😊
Thank you for the kind word.

A new Dev build was released 2.5 hours ago taking it to 23580.
Once your current installation is done, you will be able to test the update feature.
Take your time though, make sure all updates are done, MS Store will have quite a few updates as well.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Thanks again @OAT. Downloading the ISO has gotten me to 23565.1000. After waiting a few hours I tried Windows Update again still am not receiving updates.

From your comment about build number prefixes and how they correspond to the release channels, and from the build number that I had installed, it looks like my problems stem from somehow being opted-in to the Release Preview channel but having a Dev release installed. Would I be right in thinking the likely reason I wasn't getting updates is that I was on a Dev built but the system was looking for updates on the RP channel and not finding anything it could install. I (regrettably) just tried selecting the Dev Channel in the WIP panel, then checked for updates and it started downloading 13580 (which I immediately paused). I didn't realise before that it was abnormal, but prior to selecting the Dev channel, my WIP page looked like this:

1698877073593.png

(Screenshot re-created since I didn't take one earlier)

Release Preview was selected but also greyed-out. Now I've selected Dev it's not possible to choose Release Preview again and from a quick Google it seems like I'm SOL on that front. I don't know if not being able to select Release Preview makes any practical difference since it seems I was on a Dev build anyway, but at least I can now get updates. I guess if I want to switch to something more stable, my only option in a clean install (please correct me if I'm wrong).
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9 10900K @ 3.70GHz (Comet Lake)
    Motherboard
    MSI MS-7C79
    Memory
    64.0 GB (2x 32GB Corsair Vengeance Pro)
    Graphics Card(s)
    4095MB NVIDIA GeForce RTX 2060 SUPER
    Hard Drives
    OS: Samsung SSD 970 EVO Plus 1TB
    Internet Speed
    500MB/s
    Browser
    Chrome
    Antivirus
    Windows Defender
Thanks again @OAT. Downloading the ISO has gotten me to 23565.1000. After waiting a few hours I tried Windows Update again still am not receiving updates.


Release Preview was selected but also greyed-out. Now I've selected Dev it's not possible to choose Release Preview again and from a quick Google it seems like I'm SOL on that front. I don't know if not being able to select Release Preview makes any practical difference since it seems I was on a Dev build anyway, but at least I can now get updates. I guess if I want to switch to something more stable, my only option in a clean install (please correct me if I'm wrong).
You are indeed stuck on the DEV channel and you are right, only a clean installation would let you choose the build you want.
MS do let us opt out once in a blue moon, but there is no guarantee.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Thanks again @OAT. Downloading the ISO has gotten me to 23565.1000. After waiting a few hours I tried Windows Update again still am not receiving updates.

From your comment about build number prefixes and how they correspond to the release channels, and from the build number that I had installed, it looks like my problems stem from somehow being opted-in to the Release Preview channel but having a Dev release installed. Would I be right in thinking the likely reason I wasn't getting updates is that I was on a Dev built but the system was looking for updates on the RP channel and not finding anything it could install. I (regrettably) just tried selecting the Dev Channel in the WIP panel, then checked for updates and it started downloading 13580 (which I immediately paused). I didn't realise before that it was abnormal, but prior to selecting the Dev channel, my WIP page looked like this:

View attachment 76221

(Screenshot re-created since I didn't take one earlier)

Release Preview was selected but also greyed-out. Now I've selected Dev it's not possible to choose Release Preview again and from a quick Google it seems like I'm SOL on that front. I don't know if not being able to select Release Preview makes any practical difference since it seems I was on a Dev build anyway, but at least I can now get updates. I guess if I want to switch to something more stable, my only option in a clean install (please correct me if I'm wrong).
How did it go? Clean install to Preview?
 

My Computer

System One

  • OS
    Win11/10 Dual Boot
    Computer type
    Laptop
    Manufacturer/Model
    HP ENVY
    CPU
    i5 Core 7200U@2.50GHz
    Motherboard
    HP 81AD (U3E1)
    Memory
    12GB
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) Intel HD Graphics 620 (HP)
    Sound Card
    Conexant ISST audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1536x864 pixels
    Hard Drives
    HGST HTS721010A9E630
    Mouse
    Logitec Anywhere 2
    Internet Speed
    Good enough for me!
    Browser
    Firefox/Edge
    Antivirus
    Windows Defender and Malwarebytes
How did it go? Clean install to Preview?
I'm still running the Dev version at the moment but getting updates, confirming the idea that limbo state I was in was preventing updates. Got too much work on at the moment to do a clean install but will do when I have time.

Thanks again @OAT for your help.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9 10900K @ 3.70GHz (Comet Lake)
    Motherboard
    MSI MS-7C79
    Memory
    64.0 GB (2x 32GB Corsair Vengeance Pro)
    Graphics Card(s)
    4095MB NVIDIA GeForce RTX 2060 SUPER
    Hard Drives
    OS: Samsung SSD 970 EVO Plus 1TB
    Internet Speed
    500MB/s
    Browser
    Chrome
    Antivirus
    Windows Defender

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