Sudden BSOD after 2 years with Windows 11 - DRIVER NOT LESS OR EQUAL, netio.sys

jessewilliams56 · Feb 26, 2024

My HP Laptop has not been performing well in the last month or two. I have been noticing a decrease in performance and I have also noticed the battery has been draining rather quickly lately.

The BSOD blue screen said DRIVER_NOT_LESS_OR_EQUAL and netio.sys. I googled all of this, and supposedly it could be related to the drivers being outdated (such as maybe the network drivers), bios, or my antivirus interfering with one of the drivers. Also, I read where it could be a problem with the system memory.

I tried updating my network adapter driver, and it said in Device Manager, that it is using most current updated driver. I also read to run a scan to repair the image of the laptop.

I would appreciate it if someone would tell me what I need to do from here. Attached is the link to the rBSOD report from the log collector.

2-26-24 BSOD - Jesse's Laptop

zbook · Feb 26, 2024

1) Please run the V2 log collector instead of the DM log collector.

2) Uninstall Bitdefender > make sure that Microsoft defender is on

Uninstall Bitdefender

www.bitdefender.com

Using the Uninstall Tool to remove Bitdefender Endpoint Security Tools

www.bitdefender.com

3) Uninstall or uninstall and reinstall netfilter.

4) Also run the McAfee uninstall tool:

https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view

Code:

bddci.sys    Thu Jul 13 23:30:08 2023 (64B0EB70)

Code:

netfilter2.sys Fri Jul 15 07:48:22 2022 (62D17E36)

allan · Feb 26, 2024

1) There is no such thing as outdated drivers. There may be driver releases more current than what you have installed, but they are optional, not mandatory. Whenever you see the term "outdated drivers", find another site on which you should depend.

2) If you've only had the one BSOD, I suggest you don't worry about it. If it starts to happen more frequently, then it's an issue. I'd be more concerned with the other problems you are talking about. Specifically, please define "decrease in performance". EXACTLY what have you been noticing that doesn't seem right?

satrow · Feb 26, 2024

Having remnants or more of two third-party security products is of great concern and should be dealt with using the makers uninstallers, listed above. Without them clashing or triggering BSODs, you may find that performance has picked up a little.

jessewilliams56 · Feb 26, 2024

allan said:
1) There is no such thing as outdated drivers. There may be driver releases more current than what you have installed, but they are optional, not mandatory. Whenever you see the term "outdated drivers", find another site on which you should depend.

2) If you've only had the one BSOD, I suggest you don't worry about it. If it starts to happen more frequently, then it's an issue. I'd be more concerned with the other problems you are talking about. Specifically, please define "decrease in performance". EXACTLY what have you been noticing that doesn't seem right?

@allan: It had the BSOD twice. What I mean by a decrease in performance is that I have noticed the Laptop going slower than usual and just overall not acting right as it should.

jessewilliams56 · Feb 26, 2024

satrow said:
Having remnants or more of two third-party security products is of great concern and should be dealt with using the makers uninstallers, listed above. Without them clashing or triggering BSODs, you may find that performance has picked up a little.

@satrow: I ran the tool, RevoUninstaller to remove the old antivirus, which was McAfee. I am not sure why there would be remnants remaining as they were supposed to be removed with a restart which has already happened. Should have run the McAfee removal tool, instead?

allan · Feb 26, 2024

Jesse - thanks for the response. Can you please provide examples of what you mean when you say the laptop is "going slower than usual" and "not acting as it should"? Specifics please. The more precise the details you provide, the better support / advice we can provide in return.

satrow · Feb 26, 2024

jessewilliams56 said:
@satrow: I ran the tool, RevoUninstaller to remove the old antivirus, which was McAfee. I am not sure why there would be remnants remaining as they were supposed to be removed with a restart which has already happened. Should have run the McAfee removal tool, instead?

You should have run both the Bitdefender and McAfee uninstallers, preferably rebooting after each one, then I would suggest a quick check of loaded drivers with DriverView DriverView: Loaded Windows Drivers List

With this tool you'll need to set it to ignore MS drivers and you should get something like this:

You could go a step further and check for extraneous or 'uninstalled' .dlls and others loaded with eg. Explorer and your browsers (I once had an MS .dll from an uninstalled Messenger hooked into Explorer, browsers +more which played a part in crashing various Apps and triggered a BSOD before I decided to look for the cause). Let's look at the DriverView results first.

zbook · Feb 26, 2024

When available post a V2 log collector share link.

netfilter2 netfilter2 c:\windows\system32\drivers\netfilter2.sys

bddci BdDci Service c:\windows\system32\drivers\bddci.sys

Code:

Event[37659]
  Log Name: System
  Source: Service Control Manager
  Date: 2024-02-20T06:01:38.3090000Z
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic,
  User: S-1-5-21-1500235306-1040275717-3566423979-1011
  User Name: JESSE-LAPTOP\jesse_ilu1nfe
  Computer: Jesse-Laptop
  Description:
A service was installed in the system.

Service Name:  McAfee Software Update
Service File Name:  "C:\Program Files\McAfee\WPS\1.11.279.1\mc-update.exe" /runservice
Service Type:  user mode service
Service Start Type:  demand start
Service Account:  LocalSystem

Code:

Event[38245]
  Log Name: System
  Source: Service Control Manager
  Date: 2024-02-21T22:50:02.0270000Z
  Event ID: 7040
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Jesse-Laptop
  Description:
The start type of the McAfee Framework Host service was changed from auto start to disabled.

Event[38246]
  Log Name: System
  Source: Service Control Manager
  Date: 2024-02-21T22:50:04.1380000Z
  Event ID: 7040
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Jesse-Laptop
  Description:
The start type of the McAfee Maintenance Service service was changed from auto start to disabled.

Event[38247]
  Log Name: System
  Source: Service Control Manager
  Date: 2024-02-21T22:50:04.1380000Z
  Event ID: 7024
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
The McAfee Maintenance Service service terminated with the following service-specific error:
The specified module could not be found.

jessewilliams56 · Feb 26, 2024

zbook said:
1) Please run the V2 log collector instead of the DM log collector.

2) Uninstall Bitdefender > make sure that Microsoft defender is on

Uninstall Bitdefender

Uninstall Bitdefender

www.bitdefender.com

Using the Uninstall Tool to remove Bitdefender Endpoint Security Tools

www.bitdefender.com

3) Uninstall or uninstall and reinstall netfilter.

4) Also run the McAfee uninstall tool:

https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view

Code:

bddci.sys Thu Jul 13 23:30:08 2023 (64B0EB70)

Code:

netfilter2.sys Fri Jul 15 07:48:22 2022 (62D17E36)

@zbook

jessewilliams56 · Feb 26, 2024

@zbook: What is netfilter and where do I uninstall it from?

jessewilliams56 · Feb 26, 2024

allan said:
Jesse - thanks for the response. Can you please provide examples of what you mean when you say the laptop is "going slower than usual" and "not acting as it should"? Specifics please. The more precise the details you provide, the better support / advice we can provide in return.

@allan: What I mean by that is that it slower when using Microsoft Edge, I am seeing some system hang ups and freezes that don't last for long, but still happen. When the system hang ups were happening yesterday, shortly after is when it had the BSOD. Aside from this, the battery life is not as good as it once was. It is losing a charge quicker than usual.

jessewilliams56 · Feb 26, 2024

satrow said:
You should have run both the Bitdefender and McAfee uninstallers, preferably rebooting after each one, then I would suggest a quick check of loaded drivers with DriverView DriverView: Loaded Windows Drivers List

With this tool you'll need to set it to ignore MS drivers and you should get something like this: View attachment 88329

You could go a step further and check for extraneous or 'uninstalled' .dlls and others loaded with eg. Explorer and your browsers (I once had an MS .dll from an uninstalled Messenger hooked into Explorer, browsers +more which played a part in crashing various Apps and triggered a BSOD before I decided to look for the cause). Let's look at the DriverView results first.

@satrow: I will run this and see. Thank you!

jessewilliams56 · Feb 26, 2024

@satrow:

allan · Feb 26, 2024

jessewilliams56 said:
@allan: What I mean by that is that it slower when using Microsoft Edge, I am seeing some system hang ups and freezes that don't last for long, but still happen. When the system hang ups were happening yesterday, shortly after is when it had the BSOD. Aside from this, the battery life is not as good as it once was. It is losing a charge quicker than usual.

If the issue is while browsing, it is likely either a network or isp issue. It has nothing to do with Windows. This is why I wanted a specific description of the problem - many people say the computer is slow when they mean browsing is slow or hangs up.

zbook · Feb 26, 2024

jessewilliams56 said:
@zbook: What is netfilter and where do I uninstall it from?

Had you already completed post #2 , step #3?

netfilter2.sys Windows process - What is it?

Windows 10/11/7 doesn't need netfilter2.sys. Click here to know if netfilter2 is safe and how to avoid netfilter2.sys errors.

www.file.net

NetFilter SDK

Advanced network filtering SDK for Windows

netfiltersdk.com

Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Update these HP software:

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150582.exe

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149728.exe

HP PC Hardware Diagnostics | HP® Support

Learn how to isolate and identity hardware issues on your computer by running HP PC Hardware Diagnostics. Download HP PC Hardware Diagnostics today!

support.hp.com

jessewilliams56 · Feb 26, 2024

zbook said:
Had you already completed post #2 , step #3?

netfilter2.sys Windows process - What is it?

Windows 10/11/7 doesn't need netfilter2.sys. Click here to know if netfilter2 is safe and how to avoid netfilter2.sys errors.

www.file.net

NetFilter SDK

Advanced network filtering SDK for Windows

netfiltersdk.com

Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Update these HP software:

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150582.exe

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149728.exe

HP PC Hardware Diagnostics | HP® Support

Learn how to isolate and identity hardware issues on your computer by running HP PC Hardware Diagnostics. Download HP PC Hardware Diagnostics today!

support.hp.com

I have done #2 but I wasn't sure how to remove netfilter.

zbook · Feb 26, 2024

Download and install: voidtools

Search for: c:\windows\system32\drivers\netfilter2.sys

Uninstall: Fing 3.6.1 3.6.1 Fing Ltd

Reinstall it as needed. (there were many application crashes)

satrow · Feb 26, 2024

jessewilliams56 said:
@satrow:

That looks pretty clean, no obvious loose ends or potential problem drivers.

Added:

Microsoft Confirms it Signed Malicious 'Netfilter' Drivers

Microsoft says the Netfilter drivers used to distribute rootkit malware were signed as part of the Windows Hardware Compatibility Program.

www.pcmag.com

So maybe not so clean.

jessewilliams56 · Feb 26, 2024

So I followed the link from post #16. There was a tool by the name of Outbyte Driver Updater that scanned for outdated drivers and tweaks that needed to be corrected to the computer. There were 32 outdated drivers and 7 recommended device tweaks found.

Attached are the screenshots with what needs updated and tweaked.