testing an intermittent restart issue


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windows 11
I have a clients laptop that she reports crashes infrequently - about once a month.
NO BSOD info because logging was not set up.

I've run stress tests (furmark, heavyload, occt) over 24 h periods with no issues. I'm confident it is not a hardware issue.

Does anyone know of a "realistic" stress /benchmark I can run to simulate extended periods of "office" use?

I have set the PC to record dump files now (why isnt that the default?) so may get more diagnostics if the fault happens again.
 

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    RYZEN 5 3600 4.2GHz
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    MSI B450 TOMAHAWK MAX
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    Corsair Vengeance LP 24000C16 3000MHz Dual Channel Kit
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zbook

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Many computers with malfunctioning hardware may have false negatives using software stress testing.

To find the malfunctioning hardware swap testing components or testing in a local computer store may be required.

Laptops though have very limited components for swap testing.

So testing may be required at the computer manufacturer or in a local computer store.


By default computers are set up to record BSOD if they occur.

Many times the logs may have entries about failure to generate files.


There is a Ten Forums script that is used to detect any modifications and reset some of the settings.



Have the client monitor their computer using reliability monitor:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
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    Microsoft Defender
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    Mobile Workstation

john errington

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thanks for the link zbook. I'd not run a batch script without knowing more about it, so I'm looking through this.


Typically the laptop has no exchangeable parts, but all the tests I have done show the hardware is OK and I have no reason to suspect otherwise.

The links will give me a great help in diagnosing these problems in future

 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    home built
    CPU
    RYZEN 5 3600 4.2GHz
    Motherboard
    MSI B450 TOMAHAWK MAX
    Memory
    Corsair Vengeance LP 24000C16 3000MHz Dual Channel Kit
    Graphics Card(s)
    GeForce GTX1050
    Monitor(s) Displays
    1
    Screen Resolution
    1920/1080
    Hard Drives
    970 EVO Plus 250GB M.2 2280 PCI NVME
    BarraCuda (ST2000DM008) 3.5 inch
    PSU
    500W 80 Plus Bronze Power Supply
    Cooling
    air cooled
    Keyboard
    cherry
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    35d/8u
    Browser
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john errington

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I now have the output from the V2 log collector - but its 2.06MB and the forum wont let me upload it - "the uploaded file is too large"
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    home built
    CPU
    RYZEN 5 3600 4.2GHz
    Motherboard
    MSI B450 TOMAHAWK MAX
    Memory
    Corsair Vengeance LP 24000C16 3000MHz Dual Channel Kit
    Graphics Card(s)
    GeForce GTX1050
    Monitor(s) Displays
    1
    Screen Resolution
    1920/1080
    Hard Drives
    970 EVO Plus 250GB M.2 2280 PCI NVME
    BarraCuda (ST2000DM008) 3.5 inch
    PSU
    500W 80 Plus Bronze Power Supply
    Cooling
    air cooled
    Keyboard
    cherry
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    35d/8u
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zbook

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If uploads do not work then use share links.

For share links please use one drive, drop box, or google drive.

Make sure that share links are available without logon.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

john errington

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Thread Starter
Local time
3:51 AM
Posts
8
OS
windows 11

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    home built
    CPU
    RYZEN 5 3600 4.2GHz
    Motherboard
    MSI B450 TOMAHAWK MAX
    Memory
    Corsair Vengeance LP 24000C16 3000MHz Dual Channel Kit
    Graphics Card(s)
    GeForce GTX1050
    Monitor(s) Displays
    1
    Screen Resolution
    1920/1080
    Hard Drives
    970 EVO Plus 250GB M.2 2280 PCI NVME
    BarraCuda (ST2000DM008) 3.5 inch
    PSU
    500W 80 Plus Bronze Power Supply
    Cooling
    air cooled
    Keyboard
    cherry
    Internet Speed
    35d/8u
    Browser
    firefox, brave, edge
    Antivirus
    avast

zbook

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My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

john errington

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I have returned the PC to the client for now, having already done the SFC & DISM, cleared logs etc. I'll come back if the issue happens again. Thanks for help I now have more resources at my disposal should I meet this issue again.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    home built
    CPU
    RYZEN 5 3600 4.2GHz
    Motherboard
    MSI B450 TOMAHAWK MAX
    Memory
    Corsair Vengeance LP 24000C16 3000MHz Dual Channel Kit
    Graphics Card(s)
    GeForce GTX1050
    Monitor(s) Displays
    1
    Screen Resolution
    1920/1080
    Hard Drives
    970 EVO Plus 250GB M.2 2280 PCI NVME
    BarraCuda (ST2000DM008) 3.5 inch
    PSU
    500W 80 Plus Bronze Power Supply
    Cooling
    air cooled
    Keyboard
    cherry
    Internet Speed
    35d/8u
    Browser
    firefox, brave, edge
    Antivirus
    avast

zbook

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You're welcome.

What was happening with the manually initiated BSOD?

Which method were you using?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

john errington

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windows 11
I'd enable page file on C drive (SSD) and set up to provide a kernel memory dump file in the event of another crash.

Tested by forcing a keyboard-initiated system crash as below:


In the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\kbdhid\Parameters, create a value named CrashOnCtrlScroll, and set it equal to a REG_DWORD value of 0x01.

In the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters

Right-click on the right side, select New, and then click on DWORD (32-bit) Value.

Name as CrashOnCtrlScroll, and set it equal to a REG_DWORD value of 0x01.

Restart the system for these settings to take effect.

Hold down the rightmost CTRL key, and press the SCROLL LOCK key twice.


The system then calls KeBugCheck and issues bug check 0xE2 (MANUALLY_INITIATED_CRASH). Unless crash dumps have been disabled, a crash dump file is written at this point.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    home built
    CPU
    RYZEN 5 3600 4.2GHz
    Motherboard
    MSI B450 TOMAHAWK MAX
    Memory
    Corsair Vengeance LP 24000C16 3000MHz Dual Channel Kit
    Graphics Card(s)
    GeForce GTX1050
    Monitor(s) Displays
    1
    Screen Resolution
    1920/1080
    Hard Drives
    970 EVO Plus 250GB M.2 2280 PCI NVME
    BarraCuda (ST2000DM008) 3.5 inch
    PSU
    500W 80 Plus Bronze Power Supply
    Cooling
    air cooled
    Keyboard
    cherry
    Internet Speed
    35d/8u
    Browser
    firefox, brave, edge
    Antivirus
    avast

zbook

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So it was to confirm that crash dump could be created?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

john errington

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Thread Starter
Local time
3:51 AM
Posts
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OS
windows 11
yes, thats correct
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    home built
    CPU
    RYZEN 5 3600 4.2GHz
    Motherboard
    MSI B450 TOMAHAWK MAX
    Memory
    Corsair Vengeance LP 24000C16 3000MHz Dual Channel Kit
    Graphics Card(s)
    GeForce GTX1050
    Monitor(s) Displays
    1
    Screen Resolution
    1920/1080
    Hard Drives
    970 EVO Plus 250GB M.2 2280 PCI NVME
    BarraCuda (ST2000DM008) 3.5 inch
    PSU
    500W 80 Plus Bronze Power Supply
    Cooling
    air cooled
    Keyboard
    cherry
    Internet Speed
    35d/8u
    Browser
    firefox, brave, edge
    Antivirus
    avast
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