the installation failed in the SAFE_OS phase with an error during BOOT operation


Jerry06

Jerry06

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OS
Windows 11
I used an USB drive to upgrade Windows 11 to 24h2 and get the following message

I get a following message

0xc1900101 - 0x20017

the installation failed in the SAFE_OS phase with an error during BOOT operation
Click to expand...

I looked at the logs created from setupdiag.exe. The error seems to be coming from OEM16.dll but who knows

I did the following already


sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
Deleted Windows Windows\WindowsUpdate\SoftwareDistribution
removed the network cable connected
Removed hidden drivers from device manager

Today
I'll try again using a DVD with the network drivers disabled

What should I try next?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    AMD R7 5700g
    Motherboard
    ASROCK B550 PG Velocita
    Memory
    32Gb
    Graphics Card(s)
    NVIDIA GeForce GTX 1650
    Sound Card
    Realtek ALC1220 Audio Codec
    Monitor(s) Displays
    1 Viewsonic
    Screen Resolution
    1920 x 1080
    Hard Drives
    3 1Tb ssd,, 1 256Gb ssd,, and 1Tb Hdd
    PSU
    RAIDMAX Thunder RGB RX-735AP-R 735 W
    Case
    Cougar MX331 Mesh
    Cooling
    5 Assorted brands
    Keyboard
    Dell 101 key Standard keyboard
    Mouse
    Microsoft
    Internet Speed
    FIOS
    Browser
    Chrome
    Antivirus
    MalwareBytes
This worked for my multi-boot system:
vxmartin said:
An obscure one:

installation failed in the safe-os phase with an error during boot operation. ERROR 0xC1900101 - 0x20017

If multi-boot, delete all except default.
You can add them back after upgrade.

You might want to do a bcdedit export and import before and after the upgrade.
Click to expand...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 3070
    CPU
    Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz, 220
    Memory
    8GB
    Graphics Card(s)
    Intel(R) UHD Graphics 630
    Monitor(s) Displays
    Generic PnP Monitor
    Hard Drives
    Samsung SSD 850 Pro 512GB Disk drive
    Keyboard
    HID Keyboard Device
    Mouse
    HID-compliant mouse
    Browser
    Firefox
    Antivirus
    Defender
The zip file was to large for the forum to process.

here is a list of the files If you want any specific file let me know.

CompatData_2024_10_06_13_46_22_00000021.xml
CompatData_2024_10_06_13_46_27_00000021.xml
CompatData_2024_10_06_13_48_55_00000140.xml
CompatData_2024_10_06_13_48_59_006f0018.xml
CompatData_2024_10_06_13_50_08_006f0018.xml
CompatData_2024_10_06_14_39_57_00000021.xml
CompatData_2024_10_06_14_39_59_00000021.xml
CompatData_2024_10_06_14_40_01_00000021.xml
CompatData_2024_10_06_14_40_05_00000140.xml
CompatData_2024_10_06_14_43_07_006f0018.xml
CompatData_2024_10_06_14_44_10_006f0018.xml
ScanResult.xml
setupact.log
setupact_rollback.log
setupapi.offline.20240401_072605.log
setupapi.offline.log
setupapi.upgrade.log
SetupDiagResults.log

the setupact.log and setupapi.upgrade.log are the files that make the file so large.. The Total zip file is 10.4 mb.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    AMD R7 5700g
    Motherboard
    ASROCK B550 PG Velocita
    Memory
    32Gb
    Graphics Card(s)
    NVIDIA GeForce GTX 1650
    Sound Card
    Realtek ALC1220 Audio Codec
    Monitor(s) Displays
    1 Viewsonic
    Screen Resolution
    1920 x 1080
    Hard Drives
    3 1Tb ssd,, 1 256Gb ssd,, and 1Tb Hdd
    PSU
    RAIDMAX Thunder RGB RX-735AP-R 735 W
    Case
    Cougar MX331 Mesh
    Cooling
    5 Assorted brands
    Keyboard
    Dell 101 key Standard keyboard
    Mouse
    Microsoft
    Internet Speed
    FIOS
    Browser
    Chrome
    Antivirus
    MalwareBytes
If the file is too large, then please just upload the .zip to a file sharing site such as OneDrive or Google Drive.
 

My Computer

System One

  • OS
    Windows 11
Torus said:
If the file is too large, then please just upload the .zip to a file sharing site such as OneDrive or Google Drive.
Click to expand...

Here is a one drive link to the file

Logs.zip
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    AMD R7 5700g
    Motherboard
    ASROCK B550 PG Velocita
    Memory
    32Gb
    Graphics Card(s)
    NVIDIA GeForce GTX 1650
    Sound Card
    Realtek ALC1220 Audio Codec
    Monitor(s) Displays
    1 Viewsonic
    Screen Resolution
    1920 x 1080
    Hard Drives
    3 1Tb ssd,, 1 256Gb ssd,, and 1Tb Hdd
    PSU
    RAIDMAX Thunder RGB RX-735AP-R 735 W
    Case
    Cougar MX331 Mesh
    Cooling
    5 Assorted brands
    Keyboard
    Dell 101 key Standard keyboard
    Mouse
    Microsoft
    Internet Speed
    FIOS
    Browser
    Chrome
    Antivirus
    MalwareBytes
Thanks, please create a backup and then could you please open an elevated command prompt and then enter the following command:

Code: 
pnputil /delete-driver oem16.inf /uninstall /reboot

The system may reboot so please ensure you close any applications and save any important documents before running the above. Please let me know if it fails or not.
 

My Computer

System One

  • OS
    Windows 11
With "AMD" PC, disabling AMD-V in BIOS during installation solves this error (works for some)
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 24h2
    Computer type
    PC/Desktop
    CPU
    Intel 10980XE
    Motherboard
    Asus Rampage VI Extreme Encore
    Memory
    G.Skill TridentZ Royale
    Graphics Card(s)
    EVGA RTX 2080Ti Hydro Copper
    Sound Card
    Asus
    Monitor(s) Displays
    Dell 27"
    Hard Drives
    Intel Optane 905P
    Samsung 990 Pro
    PSU
    Seasonic Prime TX 1000W
    Case
    Lian Li A77F
    Cooling
    Watercooling
    Keyboard
    Logitech MX keys
    Mouse
    Logitech MX Master 3S
    Browser
    Edge Canary
    Antivirus
    Kaspersky
  • Operating System
    Windows 11 24h2
    Computer type
    Laptop
    Manufacturer/Model
    Asus Pro
I want to say thank you to everyone in who suggested their thought and ideas. The drivers are kernel drivers which I'll have to make another post for

Thanks again all
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    AMD R7 5700g
    Motherboard
    ASROCK B550 PG Velocita
    Memory
    32Gb
    Graphics Card(s)
    NVIDIA GeForce GTX 1650
    Sound Card
    Realtek ALC1220 Audio Codec
    Monitor(s) Displays
    1 Viewsonic
    Screen Resolution
    1920 x 1080
    Hard Drives
    3 1Tb ssd,, 1 256Gb ssd,, and 1Tb Hdd
    PSU
    RAIDMAX Thunder RGB RX-735AP-R 735 W
    Case
    Cougar MX331 Mesh
    Cooling
    5 Assorted brands
    Keyboard
    Dell 101 key Standard keyboard
    Mouse
    Microsoft
    Internet Speed
    FIOS
    Browser
    Chrome
    Antivirus
    MalwareBytes
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