The Mystery of the freezing HP AIO... only happens with a Windows Profile running, apparently


R

RickNCN

New member
Local time
4:38 AM
Posts
5
OS
Windows 11, Windows 10
This HP AIO 24 k1305st (Intel® Core™ i5-11500T) I'm working on freezes at random times, from 1- several days with normal use, but I found it will reliably freeze playing youtube videos for a few hours.

  • CPU not overheating
  • Memtest PASSED
  • Has all updated HP drivers and updated NVIDIA GEFORCE drivers

  • Windows 11- updated- on the original NVME SSD - there's no BSOD - the pc doesn't know it locked up

  • BOOTED to Ubuntu 24 - brand new USB live flash drive- I ran Youtube videos all night- NO FREEZE
  • Figured it must be corrupted Windows OS

  • I backed up the user's Windows profile with FABS AutoBackup 7 Pro
  • Installed new Samsung NVME
  • used Hp Cloud Recovery Tool to create a usb stick with all the system software and drivers for this PC
  • Reloaded Win 11, Logged in the user's MS account, reloaded the profile back in and it FREEZES - so it must be the original user's corrupt profile, right? Or some HP software or drivers, or the NVIDIA driver?

  • Put in another NVME- a TeamGroup I've been using for a few months- , format, load plain vanilla Win 11 from usb stick, downloaded yesterday. Let it load only drivers that Windows wants to load
  • Logged in with my MS account. Left all original user's profile and data OFF of it
  • Played youtube vides for a couple hours - FREEZES - so it's not the original user's profile. What is it? Profiles loaded from Microsoft Accounts?

  • Booted from Hiren's Win 10 PE thumb drive and it ran all night long- NO FREEZE

  • I wiped the TeamGroup SSD Win11 with my MS profile on it and loaded Win 10 with a LOCAL account and it's been running fine for hours. I'll run it overnight to make sure, but if this stays running, I can't conclude it's a hardware issue. Seeming like something from a profile issue- but it happens to 2 different profiles. It makes no sense.

Every time I load an OS without a specific profile, either LIVE USB OS or installed on internal NVME, it's fine. When I load an OS with the client's MS profile or my MS profile, it freezes.
☹️ oy, my head hurts
 
Windows Build/Version
multiple builds/versions - you'll have to read the post

My Computer

System One

  • OS
    Windows 11, Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO 24 k1305st
If I had to guess, the difference is hardware (or graphics) acceleration in the browser settings. Sometimes it works well, sometimes it doesn't. Because you're using synced MS Account profiles, whatever settings are carried over.

I would be willing to bet if you left a non-browser video player running in a loop for hours, it probably wouldn't freeze.
 

My Computer

System One

  • OS
    Windows 7
Try a Clean Boot. If this works, you can leave it this way, or you can add one or more Services and Start Up Items at a time until the freezing starts, than you will know the culprit.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
Ok, those are interesting ideas. I’ll have to check back with the owner and find out if freezing only happened with videos. It wasn’t something she reported to me it was just a way I found of reliably getting it to freeze within an hour or two. I *think* she would get freezes doing things unrelated to online video in a browser but I’ll check.

The clean boot option is interesting but potentially time consuming. Thanks for the idea.
 

My Computer

System One

  • OS
    Windows 11, Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO 24 k1305st
The owner tells me:
“Unfortunately it was completely random, although never when typing, just using the mouse. It happened browsing online and in several different programs. Once it froze (or was frozen) when I hit enter to wake it up. I think that was the only time it froze when I wasn't using it.”
 

My Computer

System One

  • OS
    Windows 11, Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO 24 k1305st
I ran it overnight on WIn 10 with local profile - no freeze.
I added my MS account today and it froze within 4-5 hours
 

My Computer

System One

  • OS
    Windows 11, Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO 24 k1305st
The only difference that a MS Account adds is syncing of user profiles, and OneDrive folder data (if configured). You might want to try creating a new MS Account as a test, but not changing any settings.

What exactly does frozen mean? Do you have to force restart the PC to unlock it?
Is the client's PC in your possession so you can try Remote Desktop (or Assistance) to confirm if the desktop is frozen, but Windows is still active?
 

My Computer

System One

  • OS
    Windows 7
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