Thunderbird no longer works with Hotmail (after 20 years)


BillMorton

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Good grief, I've been using Mozilla for over 20 years with hotmail on a pop3 email client (Thunderbird) and now suddenly it doesn't work. It's April 2024 and it's been working fine, but now suddenly it has stopped.

Mozilla troubleshoot page:

Eldergeek page regarding same issue:

This fix is very involved and it doesn't necessarily fix the problem which apparently has been ongoing since January. I have no idea why now I sudden have started having the problem when it's been fine until just now. Plus it requires me to give out even more personal information to Microsoft which I don't want to do.

I can't even setup the two step authentication process w/Microsoft because it needs an app on my phone or something, which I refuse to use.

I used to work at an ISP in the early 2000s and it was common place for Microsoft to try to find ways to sabotage Mozilla for working with Microsoft. I think this is what's happening with this issue.

Anyway, I have trusted Thunderbird email client for decades and I know nothing else. Has anyone else gotten hotmail (outlook mail) to work with Thunderbird? If not, can someone suggest a trustworthy and reliable pop3 email client that works with hotmail/outlook? I hate downloading new software for use with personal information because I don't know what software I can trust, but here I am up against the wall.

Thanks if you can help. I haven't finished troubleshooting the "fix" but I'm now out of time having spent an hour on this. It's just webmail for me for now, which I really can't stand but am not forced to use.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom built
The new Outlook app that replaced Windows Mail is better than using webmail. First export your Thunderbird address book to a .csv file and import the file into your account using webmail. Then open Outlook app from all apps list. Enter email address and password and the app does the rest. However it will be set up as a imap account, not pop.
 

My Computers

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    Windows 11 Pro 23H2 22631.3593
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    Dell Optiplex 7080
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    i9-10900 10 core 20 threads
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    DELL 0J37VM
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    so slow I'm too embarrassed to tell
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    Firefox
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    Windows 10 Pro 22H2 19045.3930
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    Dell Optiplex 9020
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    Dell factory
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    Logitech wireless
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    Logitech wired
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    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
because it needs an app on my phone or something, which I refuse to use.

The Microsoft Authenticator App is a fantastic app and isn’t solely for Microsoft authentication.
I use it to authenticate Paypal, Firefox, Kaspersky, Amazon, Facebook and some others.
I find it a lot less complicated than others and for Microsoft logins, it’s the best I have found.

Did you read the story on the link that you posted?

Mozilla is working to resolve the problem. Presumably, Thunderbird needs a new OAuth setup with advanced MFA support.

Meaning, be patient and until then, log into Outlook via your browser. Hopefully they’ll fix it in the next couple of releases but it reads like a complicated or time consuming work around.
This is why IMAP is superior than POP3, you don’t have to take anything with you when you migrate. It’s all still on the web as you would know from working at an ISP.
I use POP but only for my personally owned domains, of which I am in control of.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
I had a read of the second link. (Mozilla) “Personally” I don’t think the steps look as complicated as they do tedious.
Easier also if you’re not using a business account.
I’ll say again, Microsoft Authenticator is a great app. Perhaps give it a try, delete it off your phone if you don’t like it. After all, you already have a Microsoft account, so really, there isn’t an issue? Surely?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
The new Outlook app that replaced Windows Mail is better than using webmail. First export your Thunderbird address book to a .csv file and import the file into your account using webmail. Then open Outlook app from all apps list. Enter email address and password and the app does the rest. However it will be set up as a imap account, not pop.

Yeah, I was thinking go with something from Microsoft for an email client. I'm not a webmail fan.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom built
The Microsoft Authenticator App is a fantastic app and isn’t solely for Microsoft authentication.
I use it to authenticate Paypal, Firefox, Kaspersky, Amazon, Facebook and some others.
I find it a lot less complicated than others and for Microsoft logins, it’s the best I have found.

Did you read the story on the link that you posted?



Meaning, be patient and until then, log into Outlook via your browser. Hopefully they’ll fix it in the next couple of releases but it reads like a complicated or time consuming work around.
This is why IMAP is superior than POP3, you don’t have to take anything with you when you migrate. It’s all still on the web as you would know from working at an ISP.
I use POP but only for my personally owned domains, of which I am in control of.

Yes, I read it. As I said, I spent about and hour on it. It's been a known issue since January, so I'm not that patient.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom built
I had a read of the second link. (Mozilla) “Personally” I don’t think the steps look as complicated as they do tedious.
Easier also if you’re not using a business account.
I’ll say again, Microsoft Authenticator is a great app. Perhaps give it a try, delete it off your phone if you don’t like it. After all, you already have a Microsoft account, so really, there isn’t an issue? Surely?
I'm a private person. I don't believe in just giving out my data to whatever company comes along asking for it. Just a couple years ago I wasn't happy about giving Microsoft my phone number just to keep alive my email address that I've had for over 20 years. I'm not happy that they farm my personal email for marketing. This is why I like to stick to the software I know. No one has the time or ability to understand all the legalese in the long disclaimers we are forced to agree to in order to use these products.

I don't want to install an authenticater and save cookies for Microsoft on my browser. I don't have apps on my smartphone that phone home and harvest information from me. So sure, it's not that complicated, but what's complicated is trying to decipher what I'm actually giving up to establish and use these new protocols. I simply do not understand the way younger generations are so willing to just give away their data and privacy to corporate america without much thought.

Oh, and then there's the bit about the "fix" not really working in all cases. At times, for some, it requires re-authentication.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom built
Well, now it works. I didn't do any of the fixes. It just works like it has for over 20 years with no changes on my part. Yes, I'm using Thunderbird, new version. No double authentication. Just a complete waste of my time for no reason whatsoever.

Sincere thanks for those who tired to help. I really don't see any point in me dumping more of my time into this.

Cheers!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom built
I'm a private person. I don't believe in just giving out my data to whatever company comes along asking for it. Just a couple years ago I wasn't happy about giving Microsoft my phone number just to keep alive my email address that I've had for over 20 years. I'm not happy that they farm my personal email for marketing. This is why I like to stick to the software I know. No one has the time or ability to understand all the legalese in the long disclaimers we are forced to agree to in order to use these products.

I don't want to install an authenticater and save cookies for Microsoft on my browser. I don't have apps on my smartphone that phone home and harvest information from me. So sure, it's not that complicated, but what's complicated is trying to decipher what I'm actually giving up to establish and use these new protocols. I simply do not understand the way younger generations are so willing to just give away their data and privacy to corporate america without much thought.

Oh, and then there's the bit about the "fix" not really working in all cases. At times, for some, it requires re-authentication.
Reads to me that you’ve already given Microsoft everything they need to run authenticator. I don’t think it’s what you think it is.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Well, now it works. I didn't do any of the fixes. It just works like it has for over 20 years with no changes on my part. Yes, I'm using Thunderbird, new version. No double authentication. Just a complete waste of my time for no reason whatsoever.

Sincere thanks for those who tired to help. I really don't see any point in me dumping more of my time into this.

Cheers!
Good news :thumbsup: 🙏
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
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