Trueimage slow open of backup


J

Julian Scott

New member
Local time
4:31 PM
Posts
5
OS
windows 11
I am using Trueimage 2025 to do weekly incremental backups to a NAS from two Windows 11 PC's on the local network.

If I try to open the backup file of PC 1 on that computer, it takes a very long time to show the different increments, then much longer to see the files. It also opens an additional Window with the title "Please locate the last volume of the backup." in which a file name can be entered. But that doesn't seem to do anything.

If I open the same backup file on PC 2, the result is instantaneous, as expected. Opening the PC 2 backup file on either PC works as expected.

Any ideas?
 
Windows Build/Version
Windows 11

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
I used TI for years but it's been many many moons go so I can't state a solution for TI explicitly. I would troubleshot it as I would any other application that wasn't acting like it was supposed to.

Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the output at the end of the scan to see if any system files were fixed or unable to be fixed.
Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
Uninstall the app using Revo Uninstaller Free. There is an installer and a portable version. Run it as admin. Be sure to check all the boxes of any leftover files and delete them. Restart and reinstall the TI program. Download Revo Uninstaller Free - Remove unwanted programs easily
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26100.4061
Following your advice, I uninstalled using Revo, then reinstalled. That has worked.

Thanks for your help.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
Julian Scott said:
Following your advice, I uninstalled using Revo, then reinstalled. That has worked.

Thanks for your help.
Click to expand...
Did you installed the latest build: Acronis True Image 2025 (Build 42072 5/15/25)

I also have Acronis True Image 2025. I have it on 5 computers. For me Acronis True Image 2025 takes a long time to load just to get to the main menu. Is True Image slow to get to the main menu slow for you also? I haven't had to open a backup file in a real long time so don't remember if that is slow to load.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 990 Evo Plus (2TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    2000Mbps/300Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 5700X3D
    Motherboard
    ASUS ROG Strix B550-F Gaming WiFi II
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung G50D IPS 27"
    Screen Resolution
    1440p/180Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD)
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Scythe Mugen 6
    Mouse
    Logitech M310 (MK540 keyboard/mouse combo)
    Keyboard
    Logitech K520 (MK540 keyboard/mouse combo)
    Internet Speed
    2000 Mbps down / 300 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Easystore 20TB USB 3.0 external hard drive used with Acronis True Image 2025 backup software || HP OfficeJet Pro 6975 Printer/Scanner
Yes, I installed build 42072. Takes about 12 seconds for main menu to appear.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
For completeness sake, build 41810 is on the other PC and takes the same time to load.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
If you're opening a large image backup, it takes some time. If you are doing incremental or differential backups and have a bunch of pieces, that adds to the time to open the file. I never spent any time worrying about how long it takes to open a backup, I rarely do that since normally I'm not needing them.

It takes my Acronis around 18 seconds to open from clicking on the Start Menu icon. The backup menu appears but it's blurred out for a few seconds, I'm counting that time as well. One of the delays is it checks all the backup jobs, so if you have a bunch of them, it takes longer. I have twelve different backup jobs configured in mine.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2, Build 26100.4349, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Windows 11 Pro 24H2, Build 26100.4349, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Mouse
    Logitech G305
    Keyboard
    Microsoft Comfort Curve 2000
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
Hi gunrunnerjohn,

I too do not usually open backup files. Just occasionally when I've deleted something by mistake. But my recent experience with slow loading being an indicator of a more fundamental issue make me think it is perhaps something to do from time to time, just to be surer.

I can't help asking why twelve different backup jobs?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
Julian Scott said:
I can't help asking why twelve different backup jobs?
Click to expand...
I have data on four logical drives, I do backups of each of them with a separate job. Since two are archive volume with few changes, they get backed up weekly. Two others get backed up more frequently. The boot volume gets backed up weekly. Then there are the backups for my off-line storage of the same volumes, that's two alternating drives that get backed up every two weeks.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2, Build 26100.4349, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Windows 11 Pro 24H2, Build 26100.4349, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Mouse
    Logitech G305
    Keyboard
    Microsoft Comfort Curve 2000
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
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