Unable to restart or shutdown from Start button


KenY7744

Well-known member
Local time
3:49 PM
Posts
31
Location
Suburban Philadelphia, PA
OS
Windows 11 (Insider)
I have a laptop running Win11 Home Insider Edition (Build 22563). Intel i7 CPU, 256Gb SSD, 8Gb RAM.

Recently, I've become unable to shut down or restart from the Start button. When I click it, I do get the Win11 menu but as soon as I move the mouse to the power icon, it disappears.

Also, I am unable to get the context menu when I right-click the Start button.

I am able to get a dialog box when pressing Control-Alt-Delete, so I can get Task Manager and the shutdown menu that way.

I have run SFC /SCANNOW, but it didn't find any problems. I have also removed 2 recent updates, but that didn't correct the problem either.

TIA for any help with this.

Ken
 

My Computer

System One

  • OS
    Windows 11 (Insider)
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel i7
    Motherboard
    Dell
    Memory
    8Gb
    Graphics Card(s)
    Intel Iris Plus
    Sound Card
    Realtek
    Monitor(s) Displays
    laptop display
    Hard Drives
    256Gb SSD
    Case
    laptop
    Cooling
    internal
    Keyboard
    llaptop
    Mouse
    Logitech
    Internet Speed
    1000 Kbps
    Browser
    Edge
    Antivirus
    MalwareBytes Pro

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Thanks for your suggestion, Winuser.

I was trying to find a solution short of a reinstall. If I have to go to the trouble of doing a reinstall, I would actually do a clean install of the OS that came on the laptop, Windows 10 and forego Win11 insider. There are too many "features" of Win11 that I just can't wrap my head around. I think I'll stay with Win 10 until 2025, or such time as Win11 resolves the issues that I'm having a problem with.
 

My Computer

System One

  • OS
    Windows 11 (Insider)
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel i7
    Motherboard
    Dell
    Memory
    8Gb
    Graphics Card(s)
    Intel Iris Plus
    Sound Card
    Realtek
    Monitor(s) Displays
    laptop display
    Hard Drives
    256Gb SSD
    Case
    laptop
    Cooling
    internal
    Keyboard
    llaptop
    Mouse
    Logitech
    Internet Speed
    1000 Kbps
    Browser
    Edge
    Antivirus
    MalwareBytes Pro
See these links:


This Microsoft troubleshooter was not tested on Windows 11:

If you run it please click view detailed results > post images or share links.

For share links please use one drive, drop box, or google drive.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
A repair install isn't a re-install. It is run as an upgrade, over the same version of Windows. It preserves files, settings, and (usually) installed programs.

It may not be as good as a clean installation, but it can fix some problems.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
I have a laptop running Win11 Home Insider Edition (Build 22563)....

...I am unable to get the context menu when I right-click the Start button.

@KenY7744
That is a known bug in this Insider Dev build.

Microsoft said:
If you right click on the Start icon in this build or press WIN + X, explorer.exe will likely crash. Please use CTRL + Shift + Esc for the time being if you use this menu to launch Task Manager.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, Canary, and Release Preview builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, Canary, and Release Preview builds as a native boot .vhdx.
If I have to go to the trouble of doing a reinstall, I would actually do a clean install of the OS that came on the laptop, Windows 10 and forego Win11 insider.

The Insider Dev channel is (by definition) going to have bugs that have yet to be discovered and fixed. If you want a stable Windows 11 then you should be installing the latest release build, currently that's build 22000.527.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, Canary, and Release Preview builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, Canary, and Release Preview builds as a native boot .vhdx.
Could try DISM /Online /Cleanup-Image /RestoreHealth
 

My Computer

System One

  • OS
    Windows 11 - Release Preview channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Kol's custom ROG
    CPU
    Intel 13900K
    Motherboard
    Asus ROG Maximus Hero Z790
    Memory
    Corsair Dominator Platinum RGB 32GB DDR5 6000MHz
    Graphics Card(s)
    Gigabyte 4090 Gaming OC
    Sound Card
    SoundBlaster X-AE5
    Monitor(s) Displays
    Dell Alienware AW3821DW
    Screen Resolution
    3840x1600 144hz
    Hard Drives
    Samsung 980 Pro 500GB
    860 EVO's
    Samsung 990 Pro 2TB
    External RAID enclosure - 2x Seagate 3TB HDD
    PSU
    Seasonic Prime Ultra 1300W Platinum
    Case
    Phanteks Eclipse P600S
    Cooling
    Custom water cooling. EK Velocity (CPU), EK Quantum Vector2 (GPU), EK Quantum D5 Pump, 360mm radiator in case + 560mm external radiator
    Keyboard
    Corsair K100
    Mouse
    Logitech G502X
    Antivirus
    Windows Defender, VBS
Could try DISM /Online /Cleanup-Image /RestoreHealth
Tried your suggestion Kol12, but it did not remedy the symptoms I've reported. I will wait for an update and see if MS has fixed the bug in this build.
 

My Computer

System One

  • OS
    Windows 11 (Insider)
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel i7
    Motherboard
    Dell
    Memory
    8Gb
    Graphics Card(s)
    Intel Iris Plus
    Sound Card
    Realtek
    Monitor(s) Displays
    laptop display
    Hard Drives
    256Gb SSD
    Case
    laptop
    Cooling
    internal
    Keyboard
    llaptop
    Mouse
    Logitech
    Internet Speed
    1000 Kbps
    Browser
    Edge
    Antivirus
    MalwareBytes Pro
See these links:


This Microsoft troubleshooter was not tested on Windows 11:

If you run it please click view detailed results > post images or share links.

For share links please use one drive, drop box, or google drive.
I ran the Start Menu Troubleshooter. It found problems but did not correct them. Here is a transcript of the Troubleshooter results:

Start Menu Issues found Required applications are not installed correctly. Not fixed Install the applications Completed Tile database is corrupt. Not fixed Repair tile database Completed Potential issues that were checked Permission issues with registry keys Issue not present Application manifest is corrupt. Issue not present Issues found < Required applications are not installed correctly. Not fixed "Microsoft.Windows.ShellExperienceHost" and "Microsoft.Windows.Cortana" applications need to be installed correctly. Install the applications Completed Installing the applications might fix the Start menu problems. < Tile database is corrupt. Not fixed Repair tile database Completed Potential issues that were checked Permission issues with registry keys Issue not present The current user needs to have permissions to access the following registry key: HKCU:\Software\Microsoft\Windows\CurrentVersion\DeviceAccess\Global Application manifest is corrupt. Issue not present Detection details Collection information Computer Name: NEWDELL-I7 Windows Version: 10.0 Architecture: x64 Time: Tuesday, March 1, 2022 10:40:55 AM Publisher details Start Menu Find and fix problems with the Start menu. Package Version: 1.0.1.20160613 Publisher: Microsoft Corporation

Sorry the results are not formatted properly. I've attached a PDF of the troubleshooter results.
 

Attachments

  • Start Menu Troubleshooter Results.pdf
    300.3 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 (Insider)
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel i7
    Motherboard
    Dell
    Memory
    8Gb
    Graphics Card(s)
    Intel Iris Plus
    Sound Card
    Realtek
    Monitor(s) Displays
    laptop display
    Hard Drives
    256Gb SSD
    Case
    laptop
    Cooling
    internal
    Keyboard
    llaptop
    Mouse
    Logitech
    Internet Speed
    1000 Kbps
    Browser
    Edge
    Antivirus
    MalwareBytes Pro
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