USB 2.0 Port not recognising devices since Win 11 Upgrade (Win. Ver. 21H2)

jonwillpott

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Despite scanning the internet and applying numerous fixes this problem still exists....USB 1.0 & USB 3.0 ports on other side of laptop work fine with same devices....can anyone help me please???
 

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    Acer Aspire A515-56
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    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 G
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Dru2

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What laptop? Model? Link to laptop?
 

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bobkn

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What "Dru2 " said.

Are there any visible issues in the Device Manager control panel? Any unidentified devices?
 

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    Windows 11 22000.194
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jonwillpott

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Acer Aspire A515-56 laptop - no links - it contains 3 USB ports (2 working fine. the other not). Yes, Device Manager shows them under USB settings...I have re-installed all USB device drivers several times with no effect.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire A515-56
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 G
    Motherboard
    -
    Memory
    8.00 GB (7.80 GB usable)

Dru2

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Acer Aspire A515-56 laptop - no links - it contains 3 USB ports (2 working fine. the other not). Yes, Device Manager shows them under USB settings...I have re-installed all USB device drivers several times with no effect.

It appears your laptop has both USB 2.0 and USB 3.2 ports - https://store.acer.com/en-us/aspire-5-laptop-a515-56-363a

And for clarity can you clarify what this means...
USB 1.0 & USB 3.0 ports on other side of laptop work fine with same device

Assuming this to mean you have ports on both sides of the laptop where only one side works... the issue could be the problem side was/is damaged. The other issue of course may be driver issues.

Can you post an image of your device manager?
 

My Computers

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  • OS
    Windows 11 Pro 21H2 (22000.348)
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    PC/Desktop
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    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
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    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
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    Corsair H115i RGB Platinum
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    Logitech Craft
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    Internet Speed
    180mb upload. 11mb Download
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    System used for gaming, photography, audiophile media center, work.
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    Lenovo ThinkPad Yoga X1
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    Intel i7-7600U
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    Intel
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    16igg
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    Intel HD 620
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    14.0 WQHD OLED Touch
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    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
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jonwillpott

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1636056284319.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire A515-56
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 G
    Motherboard
    -
    Memory
    8.00 GB (7.80 GB usable)

bobkn

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The yellow warning under "Universal Serial Bus controllers" is suggestive.

If it was me, I'd remove the device, and let Windows re-detect it. That may not work, but it should do no harm.
 

My Computers

System One System Two

  • OS
    Windows 11 22000.194
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf X570 Plus Gaming
    Memory
    32GB Gskill DDR4 2800
    Graphics Card(s)
    Radeon RX 6900 XT
    Sound Card
    onboard
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3940 X 2160
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    Seasonic SS-1250XM
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H100i RGB Pro XT
    Internet Speed
    1200 Mbps
  • Operating System
    windows 10 19044.1151
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 3900X
    Motherboard
    MSI MPG X570 Gaming Plus
    Memory
    32GB
    Graphics card(s)
    Gigabyte RTX 2080 Super
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Samsung LU28R550UQNXZA
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 750 G1+
    Case
    Phanteks ENTHOO Pro M
    Cooling
    Corsair H100i RGB Pro XT
    Internet Speed
    400 Mbps

jonwillpott

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I have already uninstalled and let windows re-install several different devices in the USB 2.0 port....the same result!!!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire A515-56
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 G
    Motherboard
    -
    Memory
    8.00 GB (7.80 GB usable)

Dru2

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Is that the USB 2.0 Hub? It looks like the USB 3.0 and 3.1 hubs are fine. And out of curiosity is there anything connected to that port? If so, remove it and see what happens.

But yeah, looks like either a driver issue or the port has somehow become damaged. If it's damaged, no amount of driver installs are going to fix it.

That said, can you post an image of that failed device showing the "General" tab?

Thanks.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.348)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 2S
    Internet Speed
    180mb upload. 11mb Download
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev build 22454.1000
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
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irqthecat

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A trick I have used. Download "USBDeview v3.02" from nirsoft.net. It lets you see everything attached to the USB ports and remove any questionable devices, then reboot. Have solved a couple issues this way.
 

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jonwillpott

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1636060289037.png
 

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  • OS
    Windows 11
    Computer type
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    Manufacturer/Model
    Acer Aspire A515-56
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 G
    Motherboard
    -
    Memory
    8.00 GB (7.80 GB usable)

jonwillpott

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  • OS
    Windows 11
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    Manufacturer/Model
    Acer Aspire A515-56
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 G
    Motherboard
    -
    Memory
    8.00 GB (7.80 GB usable)

Dru2

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My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.348)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 2S
    Internet Speed
    180mb upload. 11mb Download
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev build 22454.1000
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

Berton

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Just an added note, I've seen where having 2 USB 3 ports and 1 USB 2 port having the same issue was the 2 USB 3 ports were on one side of the case and the USB 2 was by itself on the other side [the way a couple of mine are] and the USB 2 port was the bad one, client ended up with a new motherboard.....
 

My Computers

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    Win11 Pro RTM
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    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5
    Memory
    8GB
    Hard Drives
    256GB
  • Operating System
    MS-DOS 6.xx, Windows 3.1
    Computer type
    Laptop
    Manufacturer/Model
    Toshiba
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