Rich A
Active member
- Local time
- 4:10 AM
- Posts
- 12
- Location
- About 2 feet in front of Monitor
- OS
- Windows 11 Professional (x64) Version 23H2 (build 22631.3737)
Small mini-pc (BeeLink SEi 8 Intel proc.) 16 GB Ram, 1 TB storage, 1 GB lan, 4K HDMI vs 2 graphics. This is long (sorry)
This PC is about a year old. And has had no issues up until July 10th this year.
I believe the problem started with two updates which were:
2024-07 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5039895) (which was successful on July 10th)
2024-07 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5040442) (which failed on July 10th)
Many attempts to install the 23H2 update have failed. No problem with the KB5039895) But after that July 10 update the following error immediately started.
The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.
Device Name: Port_#0005.Hub_#0001
Description: Unknown USB Device (Device Descriptor Request Failed)
Device Type: Unknown
Connected: Yes
Safe to Unplug: No
Disabled: No
Device Mfg: (Standard USB Host Controller)
Driver Description: Unknown USB Device (Device Descriptor Request Failed)
Driver Version: 10.0.22621.3672
Driver InfSection: BADDEVICE.Dev.NT
Driver InfPath : usb.inf
INstance ID: USB\VID_0000&PID_0002\5&8fd7f91&0&5
Capabilities: Removable, SilentInstall, RawDeviceOK
From my Device Mang.

Windows Driver info

Everything on the computer is functioning normally.
What is driving me crazy is the OP Sys is causing the "connect / disconnect" beep sound to play all the while the PC is running (about every hour or so)
I noticed the the Device manager will automatically refresh itself when the error happens. I have disabled the device and it keeps happening. I have uninstalled the device and the device manger screen shows no errors. And within an hour or so it fails agan and it is automatically popping back up as a failed device in the device manager.
I've remove all the attached USB devices AND a KVM switch and only had the KB/mouse wireless dongle plugged in along with the montior. (no KVM) No USB ports being used. No Joy.
I'll again uninstall the device. And the error is gone (for an hour) and comes back. I've turned off Windows updates, checked everything DISM, SFC and there are no errors
Thinking I have a corrupt or bad driver I have tried to remove and then update the drivers for that failed unknown USB device. ( And windows says the best drivers are already installed. ) So I uninstalled the drivers completely and unplugged the pc. Drained the electrical system, made sure every electron was gone. <grin> Plugged it back in and let windows start up and it reinstall the driver .. which is still showing it's failing and beeping all day.
I even went to the manufacturer and downloaded all the latest drivers for that PC and checked the bios for updates and still no joy. I am running out of ideas. I should also add that since July 10th while I have been trying fix this USB problem, the Windows 11 OS has been trying (and failing) to install KB5040442 So I'm hearing that windows USB connect sound 24/7 and the OS has tried to install that update now about 15 times. And yet this PC is running perfectly .. I could probably just "ignore" that update and turn OFF that windows USB sound manually and I would be okay. But I'm worried about the problem with the 23H2 build 22631.3737 that was installed on 1/27/2024 and now can not be updated. I wonder which problem I should keep trying to fix first? The broken USB or the broken Windows update?
This PC is about a year old. And has had no issues up until July 10th this year.
I believe the problem started with two updates which were:
2024-07 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5039895) (which was successful on July 10th)
2024-07 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5040442) (which failed on July 10th)
Many attempts to install the 23H2 update have failed. No problem with the KB5039895) But after that July 10 update the following error immediately started.
The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.
Device Name: Port_#0005.Hub_#0001
Description: Unknown USB Device (Device Descriptor Request Failed)
Device Type: Unknown
Connected: Yes
Safe to Unplug: No
Disabled: No
Device Mfg: (Standard USB Host Controller)
Driver Description: Unknown USB Device (Device Descriptor Request Failed)
Driver Version: 10.0.22621.3672
Driver InfSection: BADDEVICE.Dev.NT
Driver InfPath : usb.inf
INstance ID: USB\VID_0000&PID_0002\5&8fd7f91&0&5
Capabilities: Removable, SilentInstall, RawDeviceOK
From my Device Mang.

Windows Driver info

Everything on the computer is functioning normally.
What is driving me crazy is the OP Sys is causing the "connect / disconnect" beep sound to play all the while the PC is running (about every hour or so)
I noticed the the Device manager will automatically refresh itself when the error happens. I have disabled the device and it keeps happening. I have uninstalled the device and the device manger screen shows no errors. And within an hour or so it fails agan and it is automatically popping back up as a failed device in the device manager.
I've remove all the attached USB devices AND a KVM switch and only had the KB/mouse wireless dongle plugged in along with the montior. (no KVM) No USB ports being used. No Joy.
I'll again uninstall the device. And the error is gone (for an hour) and comes back. I've turned off Windows updates, checked everything DISM, SFC and there are no errors
Thinking I have a corrupt or bad driver I have tried to remove and then update the drivers for that failed unknown USB device. ( And windows says the best drivers are already installed. ) So I uninstalled the drivers completely and unplugged the pc. Drained the electrical system, made sure every electron was gone. <grin> Plugged it back in and let windows start up and it reinstall the driver .. which is still showing it's failing and beeping all day.
I even went to the manufacturer and downloaded all the latest drivers for that PC and checked the bios for updates and still no joy. I am running out of ideas. I should also add that since July 10th while I have been trying fix this USB problem, the Windows 11 OS has been trying (and failing) to install KB5040442 So I'm hearing that windows USB connect sound 24/7 and the OS has tried to install that update now about 15 times. And yet this PC is running perfectly .. I could probably just "ignore" that update and turn OFF that windows USB sound manually and I would be okay. But I'm worried about the problem with the 23H2 build 22631.3737 that was installed on 1/27/2024 and now can not be updated. I wonder which problem I should keep trying to fix first? The broken USB or the broken Windows update?
- Windows Build/Version
- 23H2 (OS Build 22631.3737) Win Pro 64-bit
My Computer
System One
-
- OS
- Windows 11 Professional (x64) Version 23H2 (build 22631.3737)
- Computer type
- PC/Desktop
- Manufacturer/Model
- BeeLink Mini PC SEi 8
- CPU
- Intel i5-8259U
- Motherboard
- Board: AZW SEi UEFI: American Megatrends Inc. 5.13 03/01/2022
- Memory
- 16 GB
- Graphics Card(s)
- Intel(R) Iris(R) Plus Graphics 655 [Display adapter]
- Sound Card
- 1- Intel(R) Display Audio 2 - USB PnP Sound Device
- Monitor(s) Displays
- 1 LG ULTRAFINE [Monitor] (27.2" 4k HDMI 2 - LG 27" HD TV
- Screen Resolution
- 1 - 3840 x 2160 2 - 1920 x 1080
- Hard Drives
- 1 - CT500P3PSSD8 500.11 GB NVMe
2 - SPCC 2.5 SSD 512.11 GB SSD
- PSU
- 19v @ 3A External
- Case
- Mini - PC
- Cooling
- 1 fan internal heat sinked CPU
- Keyboard
- Logitech
- Mouse
- Logitech
- Internet Speed
- GB
- Browser
- Firefox
- Antivirus
- Windows Defender