We can't sign in to your account - A frequent issue on my PC

Signup1 · Jun 24, 2022

Hello,

My PC Specs - Intel Core i7 3770S @ 3491.67 MHz - CPU-Z VALIDATOR

This error started when I was on Windows 10 OS. Initially I thought it is due to update interruption or some broken updates are causing this problem as my nephew used to click the restart button while it is in the process of update /restart.

I tried all possible ways available on internet but no luck. So, finally whenever I got this error I used to format the system. Few days it will work without any problem but after that it will repeat.

Couple of months back I moved to Windows 11 OS and it is working fine till yesterday. However, I got this error again on Windows 11 yesterday. Tried to perform System Restore but no luck. Every possible way is failing same as previous when I was in Windows 10.

Is this because of OS problem or my HDD causing this error? I have attached my HDD health report please check once.

Could you please someone help me to resolve this issue?

If it is HDD issue Can someone help me to find compatible SSD & Graphic card for this Mother board?

Note: I have added specs of this PC in System2 under my profile.

Ztruker · Jun 24, 2022

According the the CrystalDiskInfo, you have a Seagate ST2000DM001 - 2TB 7.2K RPM 64MB Cache SATA 3.5" Hard Drive, not a SSD in your laptop, and it's at 70% health wise.

Please update your specs in My Computer.

Signup1 · Jun 24, 2022

Ztruker said:
According the the CrystalDiskInfo, you have a Seagate ST2000DM001 - 2TB 7.2K RPM 64MB Cache SATA 3.5" Hard Drive, not a SSD in your laptop, and it's at 70% health wise.

Please update your specs in My Computer.

Signup1 said:
Note: I have added specs of this PC in System2 under my profile.

Hello, Thank you for the response. You have mistaken by seeing the specs of my first computer(Laptop). Please check the system2 specs

Ztruker · Jun 25, 2022

Sorry, did not notice the 2nd Computer.

You have 8 bad sectors and 8 weak sectors. Supposedly not enough for warranty replacement, but maybe enough to cause the problems you are seeing?

I would add a 500 GB or 1TB SSD for you boot drive and use the 2TB drive for programs and data, removing all partitions except the current C:, once the new SSD is installed and all is working well.

I'm partial to Samsung SSDs so these are what I would look at.

Samsung Electronics 870 EVO 500GB 2.5 Inch SATA III Internal SSD (MZ-77E500B/AM)

SAMSUNG 870 EVO SATA III SSD 1TB 2.5” Internal Solid State Hard Drive

Winuser · Jun 25, 2022

Are you having any problems with your internet connection?

Signup1 · Jun 25, 2022

Ztruker said:
Sorry, did not notice the 2nd Computer.

You have 8 bad sectors and 8 weak sectors. Supposedly not enough for warranty replacement, but maybe enough to cause the problems you are seeing?

I would add a 500 GB or 1TB SSD for you boot drive and use the 2TB drive for programs and data, removing all partitions except the current C:, once the new SSD is installed and all is working well.

I'm partial to Samsung SSDs so these are what I would look at.

Samsung Electronics 870 EVO 500GB 2.5 Inch SATA III Internal SSD (MZ-77E500B/AM)

SAMSUNG 870 EVO SATA III SSD 1TB 2.5” Internal Solid State Hard Drive

Thank you for your suggestions. So, Can I continue to use this HDD if I add a SSD as a primary bootable drive for OS?
As My Motherboard is a bit old one, do I have space to add the second SSD?

If you don't mind, I wanted to upgrade my graphic card too. So could you suggest a latest comparable one with my mother board?

I hope this issue is not related to RAM. Right?

Thank you!!

Signup1 · Jun 25, 2022

Winuser said:
Are you having any problems with your internet connection?

If I have, would that be a cause to this account sign-in issue? Some times my wifi signal is up and down but this PC is connected with ethernet cable actually.

However, as I mentioned earlier this is a frequent problem for me. Earlier I thought it's OS issue. But after installing fresh Windows 11 also this is repeating so I have tested HDD health and it shows some problems.

I don't know any other factors which will cause of this error

Thank you!!

Scott · Jun 25, 2022

Looks like your motherboard will accept any of the modern video cards on the market.

Although I would suggest something that doesn't require external power. For example

EVGA GTX 1050 Ti 4GB Mini ITX Graphics Card SHIPS FROM USA - Newegg.com

Buy EVGA GTX 1050 Ti 4GB Mini ITX Graphics Card SHIPS FROM USA with fast shipping and top-rated customer service. Once you know, you Newegg!

www.newegg.com

As far as adding a SSD, I'm willing to bet your Cooler Master case has provisions for it. You have a model number for your case?

Signup1 · Jun 26, 2022

Scott said:
As far as adding a SSD, I'm willing to bet your Cooler Master case has provisions for it. You have a model number for your case?

My Case is: https://www.coolermaster.com/catalog/legacy-products/cases/elite-310/

Also, Now I'm using VGA for my dual display. I wanted to use HDMI from now, this graphic card would have HDMI port?

Scott · Jun 26, 2022

Signup1 said:
My Case is: https://www.coolermaster.com/catalog/legacy-products/cases/elite-310/

Also, Now I'm using VGA for my dual display. I wanted to use HDMI from now, this graphic card would have HDMI port?

Yes, it has HDMI, DP (display port), and DVI-D. Adapters are available to convert DP and DVI-D to HDMI, or complete cables that do the same.

Scott · Jun 26, 2022

As for your case, it does have six 3.5" internal bays. Not sure if you can still buy 3.5" to 2.5" adapters through Cooler Master, but you can do something simple like velcro tape a SSD to the back panel. If your power supply doesn't have SSD power cables, a new power supply may be needed.

Signup1 · Jun 26, 2022

Thank you @Scott

Is this issue with the account sign-in due to bad HDD only?

Lance1 · Jun 26, 2022

Scott said:
As for your case, it does have six 3.5" internal bays. Not sure if you can still buy 3.5" to 2.5" adapters through Cooler Master, but you can do something simple like velcro tape a SSD to the back panel. If your power supply doesn't have SSD power cables, a new power supply may be needed.
View attachment 32357

SSD Metal Mounting Bracket 2.5 to 3.5 Hard Drive Bracket Kit Adapter

Winuser · Jun 27, 2022

Signup1 said:
If I have, would that be a cause to this account sign-in issue? Some times my wifi signal is up and down but this PC is connected with ethernet cable actually.

I just restarted my computer without internet access, and I didn't get any errors. If you kept getting different errors, I would say that it could be the HDD. Then again, I guess it's possible.

Scott · Jun 28, 2022

Come to think of it, I've logged into my computer many times without internet after hardware work simply by forgetting to plug in my ethernet cable, and never got any errors. So as @Winuser says, it could very possibly be your HDD.

Also, if this is your motherboard it has on-board HDMI and Display Port.

Intel® Desktop Board DH77KC - Product Specifications | Intel

Intel® Desktop Board DH77KC quick reference with specifications, features, and technologies.

www.intel.com

zbook · Jun 28, 2022

1) Please run either Sea Tools for Windows or Sea Tools bootable long generic test > take pictures > post images or share links into this thread

https://www.seagate.com/files/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

https://www.seagate.com/files/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

How to use SeaTools for Windows | Seagate US

Tutorial for the use of SeaTools for Windows, explaining the most common features:

www.seagate.com

Using SeaTools | Seagate US

The long generic test can run overnight while sleeping.

2) Run either HD Tune Full error scan or Macrorit surface scan > take pictures > post images or share links into this thread

HD Tune website (free or trial version)

Check Hard Disk for Bad Sectors | Scan Disk on Windows

Macrorit Disk Scanner is a free and smart disk scanner helps you fast check bad sectors, scan disk, surface test and mark the location of bad sectors when disk failure happens to Windows

macrorit.com

The error / surface scans can run overnight while sleeping.

Please backup any important files and save them to another disk drive or the cloud.

Signup1 · Jun 28, 2022

Scott said:
Also, if this is your motherboard it has on-board HDMI and Display Port.

Intel® Desktop Board DH77KC - Product Specifications | Intel

Intel® Desktop Board DH77KC quick reference with specifications, features, and technologies.

www.intel.com

how could it be useful? I don't need a graphic card for dual display? any other particular use?

Signup1 · Jun 28, 2022

zbook said:
Please run either Sea Tools for Windows or Sea Tools bootable long generic test > take pictures > post images or share links into this thread

Sure, just downloaded the application. I will run the test and post the results here. Thank you!!

zbook · Jun 28, 2022

S.M.A.R.T. Attribute: Uncorrectable Sector Count | Knowledge Base

Attribute ID: 198 (0xC6) Hard drives, supporting this attribute Samsung, Seagate, IBM (Hitachi), Fujitsu (not all models), Maxtor, Western Digital (not all models) Description Uncorrectable Sector Count S.M.A.R.T. parameter is a critical parameter and indicates the quantity of uncorrectable...

kb.acronis.com