We can't sign in to your account - A frequent issue on my PC

Signup1 · Jun 28, 2022

zbook said:
S.M.A.R.T. Attribute: Uncorrectable Sector Count | Knowledge Base

Attribute ID: 198 (0xC6) Hard drives, supporting this attribute Samsung, Seagate, IBM (Hitachi), Fujitsu (not all models), Maxtor, Western Digital (not all models) Description Uncorrectable Sector Count S.M.A.R.T. parameter is a critical parameter and indicates the quantity of uncorrectable...

kb.acronis.com

Hard disk case: weak sectors

There are weak sectors found on the hard disk surface

www.hdsentinel.com

Here are the results, Plz check them..

zbook · Jun 28, 2022

The Sea Tools long generic test displayed pass.

When available please post HD Tune full error scan or Macrorit surface scan results.

Please run:

a) V2 log collector:

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

b) event viewer script:

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

Signup1 · Jun 29, 2022

zbook said:
The Sea Tools long generic test displayed pass.

When available please post HD Tune full error scan or Macrorit surface scan results.

SeaTools has theis FIX option. Can I use it?

zbook said:
a) V2 log collector:

Sure I wil run these logs and post the results here.

zbook said:
b) event viewer script:

However, I have formatted the system when I got the error as I mentioned in first post. So running these logs would be any useful now? since I installed a new OS? any disk problems(hardware issues like HDD & any other) also collected through this logs?

Thanks!!

zbook · Jun 29, 2022

Indicate whether the Sea Tools feature works or does not work on the disk drive.
Unfortunately there is insufficient data to report on it's ability to alter the life span.

How to use SeaTools for Windows | Support Seagate US

Tutorial for the use of SeaTools for Windows, explaining the most common features:

www.seagate.com

If the logs were available before the format then there may be entries reporting the problems.

The HD full error scan or Macrorit surface scans can run overnight.
If there were a before and after then there may be a visual for fixed or unfixed sectors.

Signup1 · Jun 29, 2022

zbook said:
Indicate whether the Sea Tools feature works or does not work on the disk drive.
Unfortunately there is insufficient data to report on it's ability to alter the life span.

How to use SeaTools for Windows | Support Seagate US

Tutorial for the use of SeaTools for Windows, explaining the most common features:

www.seagate.com

If the logs were available before the format then there may be entries reporting the problems.

The HD full error scan or Macrorit surface scans can run overnight.
If there were a before and after then there may be a visual for fixed or unfixed sectors.

Here is the Macrorit Disk Scanner scan result...

Also, attached V2 log scan zip file and event logs below(file size exceeded so uploaded to Gdrie)

Thanks!!

zbook · Jun 29, 2022

Were the above results after format only or after running Sea Tool fix?

The drive looks good.
No bad sectors identified.

The logs displayed multiple unexpected shutdowns and restarts.
These can happen by a manual power off or by an underlying driver / hardware problem.

This is a new Windows installation with new drivers and no BSOD.
So if there were no manual power offs then if available swap test the PSU.

The BIOS is dated 2018.
See if there is a BIOS upgrade: Express BIOS Update Instructions for Intel® Desktop Boards

Download and install:

Download Intel Drivers and Software

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products.

www.intel.com

Code:

PCI Simple Communications Controller    PCI\VEN_8086&DEV_1E3A&SUBSYS_20318086&REV_04\3&11583659&0&B0    The drivers for this device are not installed.

Code:

Event[1229]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2022-06-26T09:12:25.1350000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Arunachala
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[1146]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2022-06-26T07:52:57.7160000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Arunachala
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[1204]
  Log Name: System
  Source: EventLog
  Date: 2022-06-26T09:12:49.5760000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Arunachala
  Description:
The previous system shutdown at 07:53:15 on ?26-?06-?2022 was unexpected.