Solved Why doesn't my volume work anymore?


IvanDrago

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Windows 11 Pro
A few hours ago I installed Dell update. I think that has something to do with it. I tried the obvious things and nothing is working. How can I get the volume to work again?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9520
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Motherboard
    0MWGD4 A00
    Memory
    32.0 GB (31.7 GB usable)
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Laptop GPU
    Monitor(s) Displays
    Dell XPS 15 LGD06B3 Display
    Hard Drives
    NVMe PC SN810 NVMe WDC 512GB
    Keyboard
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Mouse
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Antivirus
    McAfee

glasskuter

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Was it your sound driver that you updated? You can try these suggestions.

First run the sound troubleshooter Settings-system-troubleshoot-other troubleshooters-Beside 'playing audio' click RUN.
Make sure you do not see an indication that sound is muted

If neither of those works you can uninstall the driver in one of several ways.
1. restore from a backup if you have one
2. attempt a system restore which would revert the driver
3. Go to device manager-expand sound, video, and game controllers category
RIGHT click on Realtek-select uninstall-put a check in box to remove driver-uninstall
Restart. Windows may automatically install an older audio driver which may work fine OR
4. You can go here Support for XPS 15 9520 | Drivers & Downloads | Dell US
Out to the right of Realtek Hi Def Audio driver click the arrow. Then click "older versions" and download it.
Install the driver you downloaded.

Any time you mess with drivers it is a good idea to make a full system image in case anything goes wrong.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

glasskuter

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How do you run this troubleshoot?
Exactly as I wrote
Settings-system-troubleshoot-other troubleshooters-Beside 'playing audio' click RUN.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

IvanDrago

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Windows 11 Pro
Exactly as I wrote
Settings-system-troubleshoot-other troubleshooters-Beside 'playing audio' click RUN.
I see what you mean now. The dashes had me confused.

Settings>system>troubleshoot>other troubleshooters>Playing Audio> Run

I tried troubleshooting. It didn't work. I tried the restoration point before the Dell update. It didn't work.

I clicked on 'Speakers' then clicked on 'Check for Driver Updates' then downloaded an update, restarted and it still doesn't work.

This is very frustrating. Do you have any other suggestions?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9520
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Motherboard
    0MWGD4 A00
    Memory
    32.0 GB (31.7 GB usable)
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Laptop GPU
    Monitor(s) Displays
    Dell XPS 15 LGD06B3 Display
    Hard Drives
    NVMe PC SN810 NVMe WDC 512GB
    Keyboard
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Mouse
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Antivirus
    McAfee

glasskuter

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4:16 AM
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Windows 11 Pro 22H2 22621.1105
Make sure your speakers/Realtek audio device is set as your default sound device.
settings>sound>choose where to play sound>make sure speakers is selected as default

If it's not that and your sound is not not muted or the volume is not turned down I have no suggestions. Do you not have a backup to restore?
Are you positive your sound was working before you used Dell Update because if the update broke your sound a system restore should have fixed it. I use Dell Update as well, and I got a new Realtek driver today that works fine.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

IvanDrago

Member
Thread Starter
Local time
5:16 AM
Posts
7
Visit site
OS
Windows 11 Pro
Make sure your speakers/Realtek audio device is set as your default sound device.
settings>sound>choose where to play sound>make sure speakers is selected as default

If it's not that and your sound is not not muted or the volume is not turned down I have no suggestions. Do you not have a backup to restore?
Are you positive your sound was working before you used Dell Update because if the update broke your sound a system restore should have fixed it. I use Dell Update as well, and I got a new Realtek driver today that works fine.

I played around with various settings and now it's working again so I'm not exactly sure what did it. Under 'Audio Enhancements' I turned it off, then back on. I think that's what did it. Thank you for your help. Not sure how to mark this as solved.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9520
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Motherboard
    0MWGD4 A00
    Memory
    32.0 GB (31.7 GB usable)
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Laptop GPU
    Monitor(s) Displays
    Dell XPS 15 LGD06B3 Display
    Hard Drives
    NVMe PC SN810 NVMe WDC 512GB
    Keyboard
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Mouse
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Antivirus
    McAfee

glasskuter

Well-known member
Pro User
VIP
Local time
4:16 AM
Posts
3,266
Location
Paris in the Lone Star State of Texas
Visit site
OS
Windows 11 Pro 22H2 22621.1105
Glad you resolved it. There's a box at the top of the thread by the title you select to mark it solved.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

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