Win-11 home & Pro login issues w/bitlocker?

PA WOODCHUCK · Jul 10, 2025

Win-11 home PC and Win-11 Pro notebook I can log into MS account OK.

Home PC I long into "aka.ms/myrecoverykey" so I can save/print out for record which shows 3 keys'
device name shows 2 keys for same PC named R16
device name for 3rd is "desktop-xxx" which is not name of any PC I have

Now on my notebook I loginto MS account OK but can't loginto "aka.ms/myrecoverykey" with same info I use above. I get this.
Notebook purchased NEW only for home use. Any idea what's going on?

thanks

neemobeer · Jul 10, 2025

Works for me. Can you try just logging in from https://accounts.microsoft.com?

PA WOODCHUCK · Jul 10, 2025

neemobeer said:
Works for me. Can you try just logging in from https://accounts.microsoft.com?

Yes I can, it's I can't get into bitlocker on NB.

neemobeer · Jul 10, 2025

If it's Pro you can just run the following from an elevated powershell prompt

Powershell:

(Get-BitLockerVolume -MountPoint "C").KeyProtector | Out-File -FilePath "C:\BitLockerRecoveryKey.txt"

echo2446 · Jul 10, 2025

Can also, from the UI,

Control Panel > System and Security > BitLocker Drive Encryption > Backup your recovery key

For the login problem, it sounds like you are having some kind of license restriction. Is it an enterprise Windows Pro? Does "ShowKeyPlus" show any unexpected information?

PA WOODCHUCK · Jul 11, 2025

How do I runs this command "ShowKeyPlus"?

On various menus OS is Windows PRO.

wonder if anything in grppolicy editor maybe set wrong, but wouldn't think so since I purchased NEW from best buy??

echo2446 · Jul 11, 2025

How do I runs this command "ShowKeyPlus"?

It's a Microsoft store's app by Superfly Inc.

PA WOODCHUCK · Jul 12, 2025

echo2446 said:
It's a Microsoft store's app by Superfly Inc.

Since I purchased about 2019 was WIN-1- PRO and did free upgrade then.

echo2446 · Jul 12, 2025

Yeah, the information you have isn't substantially different from my own system's, which is also an OEM (Windows 11) license.

Have you tried a different browser, a fresh profile, or "incognito" mode? How about resetting the cache/cookies (or those related to Microsoft sites)? I have two Microsoft interrelated accounts, and they don't coexist peacefully in the same profile.

PA WOODCHUCK · Jul 18, 2025

UPDATE: I was going into settings and not "control panel", but discovered another issue after backing up BitLocker recovery key.

DELL Alien R16 & NB backing up BitLocker recovery key OK

I also have another dell Alien R11 and option is missing in menu to backing up BitLocker recovery key.
Any suggestions?

echo2446 · Jul 19, 2025

PA WOODCHUCK said:
I also have another dell Alien R11 and option is missing in menu to backing up BitLocker recovery key.
Any suggestions?

If it's a home version, you may be able to get the key from Microsoft account only.

How to find your BitLocker recovery key - and save a secure backup copy before it's too late - ZDNET

BitLocker encryption is a great way to stop a thief from accessing your business and personal secrets. But don't let the tool lock you out of your PC.

www.zdnet.com

PA WOODCHUCK · Jul 20, 2025

echo2446 said:
If it's a home version, you may be able to get the key from Microsoft account only.

How to find your BitLocker recovery key - and save a secure backup copy before it's too late - ZDNET

BitLocker encryption is a great way to stop a thief from accessing your business and personal secrets. But don't let the tool lock you out of your PC.

www.zdnet.com

UPDATE: it's because I can't turn on drive encryption which is missing from security menu. I currently have 2 PC's at home w/WIN-11 HOME which have encryption running and I backed-up bitlocker keys

Win-11 home & Pro login issues w/bitlocker?

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