Win 11 - Speakers sound terrible


aghlblagh

aghlblagh

New member
Local time
10:16 PM
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4
OS
Windows 11
When I plug my Logitech Z623 speakers into my brand-new HP Thinkpad 860 G9, the computer only recognizes them as headphones. I cannot figure out how to change this. The sound, when it comes out, is terrible, mostly the blown-out bass. I've tried updating all the drivers via Windows but can't find a legit Logitech driver (is 'logitecg502.com' legit?), tried adjusting every Windows audio mixer I could find, still sounds bad.

Can someone kindly point me towards a legit driver, and tell me how to get my computer to recognize it?
 
Windows Build/Version
Win 11 21h2

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Windows 11Intel i72tb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7
Memory
2tb
Have you try change Default Format sound 16 bits 48000 Hz in your sound setting? or try change and test the sound correct!
 

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Windows 11 25H2i9 285KCorsair Vengeance RGB 48GB DDR 9200mt/s 2 x 24gbNVIDIA RTX 4080 Foundation Editon 16 GB
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Windows 11 25H2
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PC/Desktop
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MSI
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i9 285K
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MSI Z890 MEG ACE
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Corsair Vengeance RGB 48GB DDR 9200mt/s 2 x 24gb
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EVGA NU Audio
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EVGA Z10
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Logitech Z906 THX 5.1 Surround Sound Speakers SPDIF
Thank you for the suggestions, but I've tried both - doesn't solve the problem!
 

My Computer My Computer

At a glance

Windows 11Intel i72tb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7
Memory
2tb
There are no additional drivers for this device. It should use the generic Microsoft drivers.
Instead,
1. check that the Windows Audio volume is set to at least 80%.
2. On one of the satelitte speakers there should be a Bass control. Turn that down to zero.
3. Play a test sound and adjust the main volume control to your liking.
4. While still playing the test sound, turn up the Bass until it reaches a comfortable level.
 

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    Windows 11
    Computer type
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    CPU
    AMD Ryzen 5 5600
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    MSI B550-A Pro
    Memory
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    Windows 11Intel Celeron N4020
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    Acer A114
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Are you sure that's not an Elitebook. The only G9 HP lists with that model number is not a Thinkpad. Thinkpad is Lenovo.
As @iko22 said, the speakers do not have a driver. Have you used the same speakers with no issues with another computer or are they new like the laptop?

HP EliteBook 860 16 inch G9 Notebook PC​

sound drivers here HP EliteBook 860 16 inch G9 Notebook PC Software and Driver Downloads | HP® Customer Support
Realtek audio driver dated 2/23/23 version 22.9481.7919.68 Rev.N Is that the sound driver you have?
 

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    Windows 11 Pro 25H2 26200.8655
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    Dell Optiplex 7080
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    i9-10900 10 core 20 threads
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    DELL 0J37VM
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    32 gb
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    MT
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    Windows 11 Pro 24H2 26200.8457
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    Beelink Mini PC SER5
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    AMD Ryzen 7 6800U
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    32 gb
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    integrated
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    Benq 27
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    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Oh man I'm sorry, Elitebook not Thinkpad.

There is indeed a bass setting on the speakers themselves -- it's at zero, the bass still sounds incredibly blown-out. These speakers worked just fine with my previous laptop.
 

My Computer My Computer

At a glance

Windows 11Intel i72tb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7
Memory
2tb
Have you tried reinstalling the audio drivers via device manager? Worth a try.
Device manager -sound video and game controller -right click Realtek(R) Audio - Update drivers -Browse my computer for drivers -Let me pick from a list of available drivers on my computer and select the driver to install then reboot. Worth a try.
Just an example:

1688305799265.png
 

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    ASUS Vivobook
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    Windows 11
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    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
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    32 GB DDR4 SDRAM 3200 MHz
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    Realtek Audio. NVIDIA High Definition Audio
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    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
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    180 Watt, 19.5 V
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    Lenovo Bluetooth
    Internet Speed
    500 Mbps
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    Edge
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    Defender
The drivers will already be installed on your new Laptop, probably with an additional App overlaying. You can deduce that by the drivers supplied by HP.

There are no drivers required for your Logitech speakers, as they say any input will do and that includes Headphone.

The Headphone icon means nothing, you can easily change that to Speakers icon.
I just leave it at Speakers whether I use Speakers or Headphones.

You can disconnect the Bass speaker, i.e. 2.0 Audio and see how that sounds.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
I have tried reinstalling the drivers via the Windows update function, it doesn't work.
 

My Computer My Computer

At a glance

Windows 11Intel i72tb
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7
Memory
2tb
Try contacting @MoKiChU. He helped me to install the correct Realtek driver for my desktop. He is very knowledgeable about Realtek Drivers. You can also try the program FxSound.
 

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System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel Core i7-10700K16GB (8GB PC4-19200 DDR4 SDRAM x2)NVIDIA GeForce GTX 1050 TI
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    Webroot SecureAnywhere CE 26.1

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    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
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    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
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    AsusTeK Prime B360M-A
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    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
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    Firefox, Edge and Edge Canary
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    Windows Defender
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