Solved Win 11 went from crashing when attempting an update, to not booting at all and refusing to reimage my drives.


OhOhlsen

Member
Local time
9:17 PM
Posts
34
OS
Windows 11
This all started nearly a week ago, and I have made posts on Reddit trying to get ideas, but have ultimately been pointed here. Since I am on a phone now, here is the original post made explaining my issues and troubleshooting, in an effort to save my thumbs some work:

"Recently, my PC has started suffering some serious crashes and I have been trying to figure out what is going wrong. Tuesday evening I came home from work, played some games for about 3 hours, then turned my games off to go pick up my partner and left my PC running. When I came back, it was at the login screen so I checked Event Viewer to see what went wrong and noticed that was the first time it crashed. Since then, I have suffered a string of back to back crashes within about a minute and a half of booting to Windows. Eventually, I somehow found a correlation between an update trying to run and my system suffering the crash. Now, I have *some* stability, but that is only if I go into services and stop the update service entirely; oddly enough, it seems my PC is most stable during all of this only when I am running a game of some sort. However, when I figured that out Wednesday night, I left my PC to sit overnight to see if it could make it without crashing again, it could not. I have seen "kernel security check failure", "kernel mode heap corruption", and "system service exception" when it crashes, but then it will start back up immediately with no issue.

My specs, if they matter, are as follows:

* Win 11 Home (23H2/x64)
* i5 11400
* 3070ti
* Gigabyte B560 DS3H AC-Y1
* 4x Corsair Vengeance pro (totaling 64gb of RAM)
* 2x WD Black SN850x @ 2tb each
* Modular Corsair 1100w gold (possibly platinum, but I really can't remember) PSU

I have also attempted to isolate my own RAM as well as have swapped them out with RAM from my partners PC, which are known to be working, but still suffered the same error. I've also used a fresh ISO downloaded yesterday to attempt a repair, that did nothing in the long run (however, when attempting to run the repair while allowing it to grab updates, that would also cause it to crash. Running it without had no issues and completed the process as it should have). SFC did find errors once, but has not found them since, and DISM shows no issues as well. Using ESET, I also scanned every last file and folder across my drives, including anything external, but this also showed no issues.

In Event Viewer, the one thing I do see consistently that I am unable to figure out a meaning is "Event 1001, Bug Check". The bug check string it gives me is the following: **0x0000013a (0x0000000000000012, 0xffffbb09f2600140, 0xffffbb0a0d823000, 0x0000000000000000)**. Hopefully someone smarter than me knows what the hell that's about.

This has been driving me crazy and I can't quite nail down if it's an issue with software or hardware, but it really feels like software. Additionally, I also attempted to push the update forward manually using the Microsoft update catalogue, but it near immediately crashes with the same messages I mentioned before when attempted. This is update KB5041585, for those who want to know."

Since then, starting Friday evening, my PC has lost all stability and now will not boot to windows. In attempting to reimage my drive, it was unable to fully format said drive, but did enough to wipe all but the barebones of windows 11 from my system. When attempting to roll forward anyway, I received corruption errors leading me to believe that I may have a faulty ISO; re-downloading and trying that again got me nowhere. Chkdsk says there are errors but can't fix them due to read/write settings, but diskpart says the only active attribute is pagefile; diskpart also refuses to wipe that drive. Thinking it was a faulty NVMe, I've now replaced that with a nearly new one that ALSO refuses to be imaged or formatted, throwing the same error (when I am near my PC this evening, I will update with what code I am getting).

Finally, through all of this, I did manage to snag a few minidump files, but was unable to get windbg running so I could maybe make sense of that. Those can be found here, but they're a few days old now and win 11 is gone, so I'm not sure how much help they are anymore.

Thanks ahead of time for any pointers or tips. Short of trying to load a Linux distro onto the drive and using it to try and format the drives, I'm at a loss for what to try next.
 
Windows Build/Version
Windows 11 (23h2)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
Please see the forum webpage instructions.

Before posting a BSOD thread, please read the instructions here: Blue/Black Screen of Death (BSOD) Posting Instructions


If you cannot boot Windows then find:
a) a flash drive that you can format (> or = 8 GB)
b) a working Windows computer
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
After reading the posting rules, I suppose I forgot to mention that the pc and majority of the components are no more than 2 and a half years old. Unfortunately, I cannot run any programs to grab more data from my system than I already have, as I am unable to boot to windows. If I am forgetting something that would be deemed pivotal, please let me know.

Edit: my system is not and has not been overclocked.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
What are the status of the important computer files?

a) backed up images
b) backed up files
c) no backed up images or files; files need to be saved
d) no backed up images or files; there are no important computer files that need to be saved

When the computer is powered on what do you see / hear?
Take pictures > post images or share links


The 5 mini dump files indicated crashes dated 08/15.

What was done on 08/15 > 08 /17?
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
My apologies. I focused so much on the larger details of my troubleshooting that I forgot to mention the smaller things.

Any files deemed important have been moved to a separate drive before I tried to reimage anything, so no worries there.

As for sounds and noises, nothing unusual at all. Before I attempted a reimage, the PC would post as it should, get me to the login screen no faster or slower than usual, would go through the startup process, and would either crash if I left it to idle or would seemingly be fine, seemingly indefinitely, if I booted a game of some sort. When attempting the reimage, it booted the windows install stuff, made it to the formatting screen, but then said an issue occurred when attempting to install the OS (code 0x80070570 specifically, and it pops after 1% of attempting the install). This is still the current state of my PC.

Running chkdsk with /f shows
"The type of file system is NTFS.
Cannot lock current drive.
Windows cannot run disk checking on this volume because it is write protected"

Running diskpart, selecting the drive, and showing attributes for the disk lists

"Current read-only state: no
Read only: no
Boot disk: no
Pagefile disk: yes
Hibernation file disk: no
Crashdump disk: yes
Clustered disk: no"

It lists the same whether I have my "old" NVMe vs the new one. I feel like there's more I'm forgetting, but I'll be honest in that my brain is a little fried trying to sort this out over the last couple of days.

Edit: I'm not sure if it's relevant, but I find it interesting that booting to the OS will cause a crash pretty fast, but I can sit in windows repair or my bios indefinitely with no issue.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
The 5 mini dump files indicated crashes dated 08/15.

What was done on 08/15 > 08 /17?
I managed some stability and figured I'd post to Reddit and wait to do anything drastic till I had some outside insight. Yesterday evening is when I decided enough was enough as it started crashing even if I was playing a game. Unfortunately, when it started crashing again last night, I did not think to grab the most up to date minidumps

Edit: I found the problem came to a head last night, the 16th, and swapped the drive out to try something fresh this morning before I went to work. So that may explain some of the time discrepancies.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
Find:
a) a flash drive that you can format (> or = 8 GB)
b) a working Windows computer


Create a bootable Sea Tools flash drive:




Run the Long generic test > take pictures > post images or share links




If the drive passes the Long generic test then create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)





Delete all partitions creating an unallocated disk drive.

Clean install Windows 11:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hell, I suppose that, at this point, all I really care to figure out is how to get windows to install to my damn drives. That alone would be an overall win in my book.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
Find:
a) a flash drive that you can format (> or = 8 GB)
b) a working Windows computer


Create a bootable Sea Tools flash drive:




Run the Long generic test > take pictures > post images or share links




If the drive passes the Long generic test then create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)





Delete all partitions creating an unallocated disk drive.

Clean install Windows 11:



Sounds good. I have a couple other irons in the proverbial fire so I may not have results this evening, but I will be sure to follow up ASAP.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
You've got a real problem. When you put your HDD into a friends PC does it access normally and pass tests? One thing to try, if you want, would be to connect a PC speaker (small round item, having a two-pin plug goes into motherboard. That sounds off beep codes when the pc starts up. As follows:
  • AC adapter
  • System board power
  • Processor failure
  • BIOS corruption
  • Memory failure
  • Graphics failure
  • System board failure
  • BIOS authentication failure
I can't rull out a mother board northbridge chip failure, if the HDD is OK. Sometimes finding MB problems is a pain. The ram swap was unnecessary unless you see "parity error" during boot up against a black background, indicating the memory chips do not pass a self-test. The fast Boot option can be disabled in the BIOS set up, so that the PC displays more information during boot up. Maybe that can help. You may use the MB jumper to reset the BIOS to default settings.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Mutt
    CPU
    13th Gen Intel i9-13900KB
    Motherboard
    ASUS ROG MAXIMUS Z790 HERO
    Memory
    64GB GSkill F5-6400J3239G32G DDR5-4800
    Graphics Card(s)
    ZOTAC Gaming GeForce RTX 4070 Ti AMP Extreme
    Monitor(s) Displays
    ROG Strix XG32UQ 160Hz 32"
    Screen Resolution
    3840x2160
    Hard Drives
    3 - Samsung NVME 990 Pro 2TB
    1 - Toshiba HDWR480UZSVB 7TB
    PSU
    MSI Meg Ai1000P PCIE5
    Case
    Thermaltake View 51 Tempered Glass Snow ARGB Edition
    Cooling
    Asus Rog Strix Lc Lii 360
    Keyboard
    RedDragon Vata
    Mouse
    RedDragon Cobra
    Internet Speed
    100mbps
    Browser
    Edge
    Antivirus
    AVG
What was done since 08/15?

What error messages or codes are seen?
(post images or share links)

What other "proverbial fire" steps?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
What other "proverbial fire" steps?
Life, and slowly dying family members. I'm not attempting anything to fix this outside of what's been suggested here.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
Was there a thread in another forum?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
When you put your HDD into a friends PC does it access normally and pass tests?
I'm not entirely sure what I would be checking for by doing that, but I can see if I can make that happen.
I can't rull out a mother board northbridge chip failure, if the HDD is OK. Sometimes finding MB problems is a pain. The ram swap was unnecessary unless you see "parity error" during boot up against a black background, indicating the memory chips do not pass a self-test.
Honestly, at this point, I wouldn't be surprised if the Northbridge or something else on the MB is toasted. Thanks for the tips about the RAM though. I didn't truly think it'd be the fix, but when you have the parts available to test whatever with...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
Was there a thread in another forum?
If you want to call Reddit a forum, sure. Otherwise, no. And Reddit has given me silence so your suggestions are the best I have right now. That and seeing if I can image my drives when they're not hooked to my mobo
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
Were you using drive encryption software?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Were you using drive encryption software?
Nope. Didn't really have any locks other than the login screen, being that my PC is somewhere I would consider secure.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura
There were two misbehaving drivers and an out of date BIOS seen so far.

One of the misbehaving drivers was:



It appears to be related to ESET.




B560 DS3H AC-Y1
BIOS Version F9 > F11
CMK32GX4M2E3200C16


Code:
DLMFENC.sys  Wed Sep 21 09:26:47 2022 (632B1F27)
AuActMonDrv.sys Fri Jul 12 06:19:25 2024 (6691113D)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Nope. Didn't really have any locks other than the login screen, being that my PC is somewhere I would consider secure.
Did you try to boot into Safe Mode to see if your PC runs well in that Mode ?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 26100.1742 (24H2)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-4790
    Motherboard
    Asus H97 Pro Gamer
    Memory
    Teams DDR3-1600
    Graphics Card(s)
    MSI Nvidia GeForce GTX 1050Ti
    Sound Card
    Realtek ALC1150
    Monitor(s) Displays
    LG Flatron E2250
    Screen Resolution
    1920 by 1080 pixels
    Hard Drives
    Crucial NVMe PCIe M2 500 GB (Windows 11 v.24H2); Samsung SSD Evo 870 500 GB (Windows 11 v.24H2);
    PSU
    Corsair HX850
    Case
    Gigabyte Solo 210
    Cooling
    Zalman CNPS7X Tower
    Keyboard
    Microsoft AIO Wireless (includes touchpad)
    Mouse
    HP S1000 Plus Wireless
    Internet Speed
    200 Mb fiber optic
    Browser
    Chrome; MS Edge
    Antivirus
    Windows Defender
  • Operating System
    MacOS 12 Monterey
    Computer type
    Laptop
    Manufacturer/Model
    Apple Macbook Air
    CPU
    Intel Core i5
    Memory
    8 GB
    Graphics card(s)
    Intel integrated
    Screen Resolution
    1440 by 900 pixels
    Hard Drives
    128 GB
    Mouse
    Microsoft Wireless
    Keyboard
    Built-in
    Internet Speed
    802.11 ac
    Browser
    Chrome; Safari
    Antivirus
    N/A
There were two misbehaving drivers and an out of date BIOS seen so far.
Through all of this, I  did find the BIOS is out of date, but I wonder how the hell DLMFENC could have gone bad. Ah well, it's gone now lmao
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i5 11400
    Motherboard
    Gigabyte B560 DS3H AC-Y1
    Memory
    64gb Corsair Vengeance Pro
    Graphics Card(s)
    Nvidia 3070ti
    Screen Resolution
    1080p
    Hard Drives
    (2x) WD sn850x
    PSU
    Modular Corsair 1100w Gold
    Antivirus
    ESET/Aura

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