Windows 11 Pro no longer shows preview of pdf files


I was on my Win11 Pro Notebook when I posted about the Preview icon earlier and now have checked my Win11 Home Notebook and Win11 Home Desktop, they also have the icon but neither one has Adobe anything installed.

My Win11 Pro Desktop does have Adobe Acrobat 9 and Lightning PDF installed but does not have that icon, still have to choose Preview pane from the View item, only inconvenience is just one more click.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
For those who keep saying to select the file first; click the show preview, etc, etc, I am well aware of what should work and I have been struggling with this problem ever since Microsoft update 3 or 4 months ago.
I had previews, and used that function a lot before the update then previews were no longer available. It is nothing that I did and I totally blame the update. I have been using, and fixing computers since the ZX80 in the early 70s. (remember that wedge with 16k memory?)
Yesterday in (in desperation) I uninstalled 5 updates (only 5 available), rebooted the system and it promptly reinstalled updates despite the setting set for no updates.
I bet the Mac doesn't have this problem!
 

My Computer

System One

  • OS
    Windows 11 Pro
Hi, @stevethetrumpet and everyone else.
I came across the forum looking for, I guess, a solution to the problem you described in the first post. I completely understand your frustration, both with the problem and with some "helpful" answers, and if you remember the ZX80, then even more.
I completely agree with your assumption that it must have been because of an update, but for which app, I wouldn't dare to guess. I was disappointed with the advice I found here, but I'm stubborn, so I moved on. After searching and reading, I decided to try something. I checked on two computers with the same problem (both Windows 10), and it worked on both. I then decided to go back to the forum and register to write a solution, whether it was still needed. Also, I don't know if it works on Windows 11 or not.
First, there is a reg key at HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers which might look like this (without the highlight, of course):
1706807345635.png
Then, there is another one at Computer\HKEY_CLASSES_ROOT\.pdf\ShellEx\{8895b1c6-b41f-4c1c-a562-0d564250836f} in which, at first, there was a key of Adobe PDF Preview Handler for Vista (listed at the 3rd place from the bottom).
1706807234832.png
Since I tried (as you did) every reasonable advice I could find with no avail, I concluded there must be some mismatch between OS and Adobe (I have previous experience with an older Canon scanner and HP printer and Windows 10, which both worked fine with Windows 7). So, what I did was I manually proclaimed Microsoft PDF Previewer to be the default Preview Handler by copying the highlighted key to the .pdf class key (result shown in the image above).
And after that, voila, the PDF preview starts to work again.
Now, why and how, I don't know, but I did it, and it works. I restarted both machines, and it still works. What will be after the next update from whoever, who knows?
 

My Computer

System One

  • OS
    Windows 10 Pro 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    NoName
    CPU
    Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
    Motherboard
    ASUSTEK PRIME H310M-A R2.0
    Memory
    16 GB DDR4 SK Hynix (2x8)
    Graphics Card(s)
    NVIDIA GeForce GT 730
    Sound Card
    Built in MBO
    Monitor(s) Displays
    HP ZR22w
    Screen Resolution
    1920x1080
    Hard Drives
    KINGSTON SA2000M8250G, WDC WD10EFRX-68JCSN0
    PSU
    NoName
    Case
    Zalman
    Cooling
    Standard
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    90/30 MBs
    Browser
    Firefox
@Dado
Will the PDFs scroll in the preview pane?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Hi @Edwin. Yes, with scroll.
 

My Computer

System One

  • OS
    Windows 10 Pro 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    NoName
    CPU
    Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
    Motherboard
    ASUSTEK PRIME H310M-A R2.0
    Memory
    16 GB DDR4 SK Hynix (2x8)
    Graphics Card(s)
    NVIDIA GeForce GT 730
    Sound Card
    Built in MBO
    Monitor(s) Displays
    HP ZR22w
    Screen Resolution
    1920x1080
    Hard Drives
    KINGSTON SA2000M8250G, WDC WD10EFRX-68JCSN0
    PSU
    NoName
    Case
    Zalman
    Cooling
    Standard
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    90/30 MBs
    Browser
    Firefox
Hi @Edwin. Yes, with scroll.
Hmmm..., I have a reasonable suspicion that Adobe registers it's own .dll as a preview handler, cuz nothing works here with Sumatra! 🤷‍♂️
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Like I said, I wouldn't venture a guess. Maybe so, but for some reason, it doesn't work. Perhaps they forgot how to write a DLL (:lmao:), or there is something else. What bothers me is the time needed for the reaction while we struggle with the stuff.
 

My Computer

System One

  • OS
    Windows 10 Pro 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    NoName
    CPU
    Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
    Motherboard
    ASUSTEK PRIME H310M-A R2.0
    Memory
    16 GB DDR4 SK Hynix (2x8)
    Graphics Card(s)
    NVIDIA GeForce GT 730
    Sound Card
    Built in MBO
    Monitor(s) Displays
    HP ZR22w
    Screen Resolution
    1920x1080
    Hard Drives
    KINGSTON SA2000M8250G, WDC WD10EFRX-68JCSN0
    PSU
    NoName
    Case
    Zalman
    Cooling
    Standard
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    90/30 MBs
    Browser
    Firefox
Hi @Edwin. Further to your suspicion, a few minutes ago, I watched the installation of the Adobe Reader update, and after it was done, I could not preview PDF documents again. I checked the registry and found it re-registered itself as the initial pdf preview handler. Perhaps it does that because of the settings, but some communication between Adobe Reader and Windows is not working as it should.
 

My Computer

System One

  • OS
    Windows 10 Pro 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    NoName
    CPU
    Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
    Motherboard
    ASUSTEK PRIME H310M-A R2.0
    Memory
    16 GB DDR4 SK Hynix (2x8)
    Graphics Card(s)
    NVIDIA GeForce GT 730
    Sound Card
    Built in MBO
    Monitor(s) Displays
    HP ZR22w
    Screen Resolution
    1920x1080
    Hard Drives
    KINGSTON SA2000M8250G, WDC WD10EFRX-68JCSN0
    PSU
    NoName
    Case
    Zalman
    Cooling
    Standard
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    90/30 MBs
    Browser
    Firefox
Hi @Edwin. Further to your suspicion, a few minutes ago, I watched the installation of the Adobe Reader update, and after it was done, I could not preview PDF documents again. I checked the registry and found it re-registered itself as the initial pdf preview handler. Perhaps it does that because of the settings, but some communication between Adobe Reader and Windows is not working as it should.
Go figure! 🤷‍♂️
That's technology for ya!
No biggie though, I don't need the feature that badly, but, thanks for the heads up! (y)
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Well, I'll be damned!
I just updated my W10 machine to W11 and it's working!!! 🤷‍♂️

6438.gif
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
I see the preview after in 'view' select preview pane.
select 'content' also shows the preview.

I do NOT have Adobe installed.

1708344211927.png
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    some kind of old ASUS MB
    CPU
    old AMD B95
    Motherboard
    ASUS
    Memory
    8gb
    Hard Drives
    ssd WD 500 gb
I get it in 22621.3155 but not on the Canary Build! 🤷‍♂️
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    some kind of old ASUS MB
    CPU
    old AMD B95
    Motherboard
    ASUS
    Memory
    8gb
    Hard Drives
    ssd WD 500 gb
I have the same problem on 23H2 build 22631.3155.
For me, the only files for which the previewer works are .jpg files.
 

My Computer

System One

  • OS
    Windows 11 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Me
    CPU
    Intel Core i7 12700K
    Motherboard
    ASUS ROG STRIX Z690-F
    Memory
    Corsair DDR5-4800 16GB x 2
    Graphics Card(s)
    EVGA G-Force RTX 3050 8GB DDR5
    Monitor(s) Displays
    ASUS PB27UQ
    Screen Resolution
    3840 x 2160
    Hard Drives
    Kingston NMVe 1024 GB, Samsung 840 EVO 500 GB SATA, Seagate ST3500418AS HDD 500 GB, Pioneer BDR-205
    PSU
    Corsair RM750 750W 80PLUS Gold Fully Modular
    Case
    Fractal Design Define 7 Mid Tower
    Cooling
    Cooler Master Hyper 212
    Keyboard
    Logitech G810 Orion
    Mouse
    Logitech M560 Bluetooth
    Internet Speed
    100Mb/s
    Browser
    Firefox
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