Windows 11 Random Freezes (Startup & During Normal Usage)

1. Startup: When the windows circles are spinning. (The dotted circles, does it normal spin then it just freezes.) Which forces me to force shutdown.
2. Sleep or Idle Sessions: The screen turned black in the most recent BSOD, and the keyboard NumLk key stayed on (pressing any keys didn't do anything).
   1. Computer has problems staying in sleep state.

• Each time, I had to force shutdown (using the power button on the PC).
• It happened most when returning from sleep mode or idle (which I am assuming was going into sleep mode).
  • The sleep state was always a problem: It was go into sleep mode then immediately come back on. (Not sure if it is a monitor issue).

glasskuter said:

Since you are dealing with multiple issues, it will require some digging to find a good place to start. It could be hardware failure, bad driver, or app.
Things to try:

1. First, check the integrity of windows files - command prompt as administrator type sfc /scannow

2. Search for "reliability", In search results click View Reliability history. A graph appears. Each red X denotes either an application or Windows failure, depending on which line of the graph it appears. You can double click on any X and get more information about that particular failure. See if the failures that show form any kind of pattern or point to any application.

3. Also, search for Event Viewer. Don't be overwhelmed by the amount of info there. You are most concerned with errors and critical. In the left pane-event viewer local gives you an accumulated report which you can expand out to the individual events. You can expand any error by clicking on it to get more information. Again, see if you can find a pattern.

4. settings-system-troubleshoot-other troubleshooters-run the power troubleshooter

5. In device manager, make sure the only device allowed to wake the computer is mouse or keyboard (Right click device-properties-power management)

6. If reports point to your ram, Test your memory using Windows memory diagnostics. (Search memory)

7. check your mobo manufacturer for any bios update.

Hopefully one of these suggestions will give you a place to start. If all else fails, backup your personal files and try a clean install of windows.
After installing your drivers run it a few days before you install any of your apps to make sure bare bones windows runs as it should on your hardware. If it doesn't you know it's a hardware or driver issue. Test out that sleep works correctly. Sometimes, we have to go back to the beginning and it's a painful trip. Good luck.

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TechFennec said:

Have you tried replacing your graphics driver with the one directly from AMD? It could be you have a corrupted graphics driver and need to upgrade or reinstall it. Following is the link for the up-to-date driver for your graphics.

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

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glasskuter said:

I'm not as good as others at deciphering logs but what jumps out at me is an issue with with your Radeon software. That would be a good place to start. Hopefully one of the others who understands log files will jump in with further suggestions.

Also you are using hibernate instead of sleep. You can disable hibernate by opening command prompt and typing
powercfg.exe /hibernate off
To enable S3 sleep- settings > System > Power >Screen & Sleep

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tulz_11 said:

I managed to update the drivers to see if it helps. I will test it out for a few days to see if the issue persists.

You brought up a good point, I went ahead and re-installed my drivers since I do think there was something odd happening with the AMD tray icon disappearing often. The reinstalled driver seems to be working better, but I am still having the issue of the computer failing to sleep. It tried to enter sleep mode a few times and it immediately woke up. And when I left the computer idle to do some chores, the display stayed on with windows, and never went to sleep. So it is something else to figure out.

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BrianInEngland said:

I've had that problem before, it was solved by disabling 'Allow this device to wake the computer up' for the Mouse and keyboard in Device manager. Now my PC only wakes up by pressing the Power button. It would only take a very slight movement of the mouse to wake the PC, such as a cat walking into the room.

Also, disable Wake on LAN in the network adaptor (unless you need that feature).

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