Windows 11 Random Freezes (Startup & During Normal Usage)


tulz_11

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2:01 AM
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5
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Windows 11
Summary: The primary reason for this post is to figure out why my PC keeps freezing during random times. Keep in mind that there is no BSOD, the computer just freezes.

This usually happens:​
  1. Startup: When the windows circles are spinning. (The dotted circles, does it normal spin then it just freezes.) Which forces me to force shutdown.
  2. Sleep or Idle Sessions: The screen turned black in the most recent BSOD, and the keyboard NumLk key stayed on (pressing any keys didn't do anything).
    1. Computer has problems staying in sleep state.
Win10: This problem used to happen before, when I had Windows 10 as well, so I am assuming it is a hardware issue, which I cannot figure out.
  • Each time, I had to force shutdown (using the power button on the PC).
  • It happened most when returning from sleep mode or idle (which I am assuming was going into sleep mode).
    • The sleep state was always a problem: It was go into sleep mode then immediately come back on. (Not sure if it is a monitor issue).
Overclocking: I don't have any overclocking on my system.

System Age: 2 years (Built the system in 2020.)



I am attaching the V2 log collector.
 
Windows Build/Version
Version 21H2 (OS Build 22000.556)

Attachments

  • TULZ-PC-(2022-04-04_14-52-24).zip
    1.1 MB · Views: 4

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Core i7-9700K
    Motherboard
    ASUS Prime Z390-A LGA 1151
    Memory
    Corsair Vengeance RGB Pro 32GB
    Graphics Card(s)
    Radeon RX 58 Series
    Monitor(s) Displays
    ASUS PA329CV
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung SSD 840 Pro Series
    2TB Western Digital Black Series
    4TB Western Digital Black Series
    PSU
    SeaSonic G Series SSR-650RM 650W ATX12V / EPS12V SLI
    Cooling
    Cooler Master Hyper 212 Evo CPU Cooler

glasskuter

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Since you are dealing with multiple issues, it will require some digging to find a good place to start. It could be hardware failure, bad driver, or app.
Things to try:

1. First, check the integrity of windows files - command prompt as administrator type sfc /scannow

2. Search for "reliability", In search results click View Reliability history. A graph appears. Each red X denotes either an application or Windows failure, depending on which line of the graph it appears. You can double click on any X and get more information about that particular failure. See if the failures that show form any kind of pattern or point to any application.

3. Also, search for Event Viewer. Don't be overwhelmed by the amount of info there. You are most concerned with errors and critical. In the left pane-event viewer local gives you an accumulated report which you can expand out to the individual events. You can expand any error by clicking on it to get more information. Again, see if you can find a pattern.

4. settings-system-troubleshoot-other troubleshooters-run the power troubleshooter

5. In device manager, make sure the only device allowed to wake the computer is mouse or keyboard (Right click device-properties-power management)

6. If reports point to your ram, Test your memory using Windows memory diagnostics. (Search memory)

7. check your mobo manufacturer for any bios update.

Hopefully one of these suggestions will give you a place to start. If all else fails, backup your personal files and try a clean install of windows.
After installing your drivers run it a few days before you install any of your apps to make sure bare bones windows runs as it should on your hardware. If it doesn't you know it's a hardware or driver issue. Test out that sleep works correctly. Sometimes, we have to go back to the beginning and it's a painful trip. Good luck.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.819
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

glasskuter

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I'm not as good as others at deciphering logs but what jumps out at me is an issue with with your Radeon software. That would be a good place to start. Hopefully one of the others who understands log files will jump in with further suggestions.

Also you are using hibernate instead of sleep. You can disable hibernate by opening command prompt and typing
powercfg.exe /hibernate off
To enable S3 sleep- settings > System > Power >Screen & Sleep
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.819
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

TechFennec

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Local time
11:01 PM
Posts
3
Location
United States
OS
Windows 11 Enterprise

My Computer

System One

  • OS
    Windows 11 Enterprise
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel Xeon E5-2690
    Motherboard
    Dell Inc. 08HPGT
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Integrated
    Monitor(s) Displays
    ASUS
    Screen Resolution
    1600x900 60Hz
    Antivirus
    Windows Security, Malwarebytes Premium

tulz_11

Member
Thread Starter
Local time
2:01 AM
Posts
5
OS
Windows 11
Since you are dealing with multiple issues, it will require some digging to find a good place to start. It could be hardware failure, bad driver, or app.
Things to try:

1. First, check the integrity of windows files - command prompt as administrator type sfc /scannow

2. Search for "reliability", In search results click View Reliability history. A graph appears. Each red X denotes either an application or Windows failure, depending on which line of the graph it appears. You can double click on any X and get more information about that particular failure. See if the failures that show form any kind of pattern or point to any application.

3. Also, search for Event Viewer. Don't be overwhelmed by the amount of info there. You are most concerned with errors and critical. In the left pane-event viewer local gives you an accumulated report which you can expand out to the individual events. You can expand any error by clicking on it to get more information. Again, see if you can find a pattern.

4. settings-system-troubleshoot-other troubleshooters-run the power troubleshooter

5. In device manager, make sure the only device allowed to wake the computer is mouse or keyboard (Right click device-properties-power management)

6. If reports point to your ram, Test your memory using Windows memory diagnostics. (Search memory)

7. check your mobo manufacturer for any bios update.

Hopefully one of these suggestions will give you a place to start. If all else fails, backup your personal files and try a clean install of windows.
After installing your drivers run it a few days before you install any of your apps to make sure bare bones windows runs as it should on your hardware. If it doesn't you know it's a hardware or driver issue. Test out that sleep works correctly. Sometimes, we have to go back to the beginning and it's a painful trip. Good luck.
I will try these to see if it helps.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Core i7-9700K
    Motherboard
    ASUS Prime Z390-A LGA 1151
    Memory
    Corsair Vengeance RGB Pro 32GB
    Graphics Card(s)
    Radeon RX 58 Series
    Monitor(s) Displays
    ASUS PA329CV
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung SSD 840 Pro Series
    2TB Western Digital Black Series
    4TB Western Digital Black Series
    PSU
    SeaSonic G Series SSR-650RM 650W ATX12V / EPS12V SLI
    Cooling
    Cooler Master Hyper 212 Evo CPU Cooler

tulz_11

Member
Thread Starter
Local time
2:01 AM
Posts
5
OS
Windows 11
Have you tried replacing your graphics driver with the one directly from AMD? It could be you have a corrupted graphics driver and need to upgrade or reinstall it. Following is the link for the up-to-date driver for your graphics.
I managed to update the drivers to see if it helps. I will test it out for a few days to see if the issue persists.
I'm not as good as others at deciphering logs but what jumps out at me is an issue with with your Radeon software. That would be a good place to start. Hopefully one of the others who understands log files will jump in with further suggestions.

Also you are using hibernate instead of sleep. You can disable hibernate by opening command prompt and typing
powercfg.exe /hibernate off
To enable S3 sleep- settings > System > Power >Screen & Sleep
You brought up a good point, I went ahead and re-installed my drivers since I do think there was something odd happening with the AMD tray icon disappearing often. The reinstalled driver seems to be working better, but I am still having the issue of the computer failing to sleep. It tried to enter sleep mode a few times and it immediately woke up. And when I left the computer idle to do some chores, the display stayed on with windows, and never went to sleep. So it is something else to figure out.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Core i7-9700K
    Motherboard
    ASUS Prime Z390-A LGA 1151
    Memory
    Corsair Vengeance RGB Pro 32GB
    Graphics Card(s)
    Radeon RX 58 Series
    Monitor(s) Displays
    ASUS PA329CV
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung SSD 840 Pro Series
    2TB Western Digital Black Series
    4TB Western Digital Black Series
    PSU
    SeaSonic G Series SSR-650RM 650W ATX12V / EPS12V SLI
    Cooling
    Cooler Master Hyper 212 Evo CPU Cooler

BrianInEngland

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7:01 AM
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732
OS
Windows 11 Pro 22H2 (RP channel)
I managed to update the drivers to see if it helps. I will test it out for a few days to see if the issue persists.

You brought up a good point, I went ahead and re-installed my drivers since I do think there was something odd happening with the AMD tray icon disappearing often. The reinstalled driver seems to be working better, but I am still having the issue of the computer failing to sleep. It tried to enter sleep mode a few times and it immediately woke up. And when I left the computer idle to do some chores, the display stayed on with windows, and never went to sleep. So it is something else to figure out.
I've had that problem before, it was solved by disabling 'Allow this device to wake the computer up' for the Mouse and keyboard in Device manager. Now my PC only wakes up by pressing the Power button. It would only take a very slight movement of the mouse to wake the PC, such as a cat walking into the room.

Also, disable Wake on LAN in the network adaptor (unless you need that feature).
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    32GB Corsair Platinum RGB 3600MHz
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 980 Pro 2TB
    Samsung 970 Pro Plus 1TB
    Samsung 970 Pro 1TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Logitech G810
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge

tulz_11

Member
Thread Starter
Local time
2:01 AM
Posts
5
OS
Windows 11
I've had that problem before, it was solved by disabling 'Allow this device to wake the computer up' for the Mouse and keyboard in Device manager. Now my PC only wakes up by pressing the Power button. It would only take a very slight movement of the mouse to wake the PC, such as a cat walking into the room.

Also, disable Wake on LAN in the network adaptor (unless you need that feature).
I tried this but it still does not allow the PC to sleep. Immediately when the screens turn off, they turn back on.

I am also getting the following error from the AMD Software notification: "The system has detected a link failure and cannot set the requested resolution and refresh rate. Your display might not support the requested resolution or there may be an issue with there may be an issue with your cable connecting the display to you computer."

I currently use 3 monitors (1x 4K 32' and 2x 1920x1200 27'): 2 are via Display-Port and 1 is via HDMI.

Any other suggestions?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Core i7-9700K
    Motherboard
    ASUS Prime Z390-A LGA 1151
    Memory
    Corsair Vengeance RGB Pro 32GB
    Graphics Card(s)
    Radeon RX 58 Series
    Monitor(s) Displays
    ASUS PA329CV
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung SSD 840 Pro Series
    2TB Western Digital Black Series
    4TB Western Digital Black Series
    PSU
    SeaSonic G Series SSR-650RM 650W ATX12V / EPS12V SLI
    Cooling
    Cooler Master Hyper 212 Evo CPU Cooler

johnmagbag

Member
Local time
3:01 PM
Posts
1
OS
Windows 11 (Dev Channel)
This is exactly what's happening to my PC. The difference is that I am using Windows 11 (Dev channel).

Based on my investigation, it commonly occurs when dealing with graphics-heavy tasks. We also have the same GPU (RX 580).

I can replicate the problem by just going to AMD Radeon software and doing a stress test.
 

My Computer

System One

  • OS
    Windows 11 (Dev Channel)
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    Asus B550M TUF Gaming (WiFi)
    Memory
    Corsair Vengeance 16GB 3200Mhz
    Graphics Card(s)
    Asus Strix RX580 8GB TOP
    Monitor(s) Displays
    2x LG27GP850
    Screen Resolution
    1440p
    Hard Drives
    1x Samsung 970 Evo Plus 500GB, 2x WD 2TB Gold

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