We selected the appropriate printer from the drop down list.
JohnD
JohnD
My Computer
At a glance
Windows 10
- OS
- Windows 10
Word not printing but Excel and other apps have no problem
- Thread starter johnpd
- Start date
After selecting a printer in the drop down list, there are many additional print settings that Word can have for a document.
My Computers
-
At a glance
Windows 11 ProIntel Series 3 Core Ultra X9 388H64GB LPDDR5x 9600 MT/sIntel Arc graphics B390 Panther Lake- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Dell XPS 16 DA16260
- CPU
- Intel Series 3 Core Ultra X9 388H
- Memory
- 64GB LPDDR5x 9600 MT/s
- Graphics Card(s)
- Intel Arc graphics B390 Panther Lake
- Monitor(s) Displays
- 16" 3.2K Tandem OLED Infinity Edge
- Screen Resolution
- 3200 x 2000 16:10 236 PPI
- Hard Drives
- 1 Terabyte M.2 PCIe NVMe SSD
- Case
- Black Anodized Aluminum
- Cooling
- Vapor Chamber Cooling
- Mouse
- None
- Internet Speed
- 942 Mbps Netgear Mesh + 2 Satellites
- Browser
- Microsoft Edge (Chromium)
- Antivirus
- Windows Security (Defender)
- Other Info
- NPU delivering 67 TOPS
Microsoft 365 subscription
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio
Microsoft Visual Studio Code
Microsoft Sysinternals Suite
Microsoft BitLocker
Microsoft Copilot
Dell Support Assist
Dell Command | Update
Macrium Reflect X subscription
1Password Password Manager
Amazon Kindle for PC
Lightroom/Photoshop subscription
Interactive Brokers Trader Workstation
-
At a glance
Windows 11 ProSnapdragon® X Elite (12 Core) with Hexagon NP...32GB LPDDR5x 8448 MT/sIntegrated Adreno GPU- Operating System
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Microsoft Surface Laptop 7
- CPU
- Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
- Memory
- 32GB LPDDR5x 8448 MT/s
- Graphics card(s)
- Integrated Adreno GPU
- Sound Card
- Omnisonic speakers with Dolby Atmos spatial sound
- Monitor(s) Displays
- 13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
- Screen Resolution
- 2304 × 1536 (201 PPI), 3:2 aspect ratio
- Hard Drives
- 1 TB PCIe NVMe Gen 4 SSD
- Case
- Black Anodized Aluminum
- Cooling
- Vapor Chamber Cooling
- Mouse
- None
- Internet Speed
- 942 Mbps Netgear Mesh + 2 Satellites
- Browser
- Microsoft Edge (Chromium)
- Antivirus
- Windows Security (Defender)
- Other Info
- Microsoft 365 subscription (Office)
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio 2026
Microsoft Visual Studio Code
Interactive Brokers Trader Workstation
Lightroom/Photoshop subscription
1Password Password Manager
Microsoft Sysinternals
Amazon Kindle for PC
Microsoft BitLocker
Microsoft Copilot
Have you made sure that you're using the latest Office update?
File > Office Account > Update Options > Update Now
File > Office Account > Update Options > Update Now
My Computers
-
At a glance
Windows 11 ProIntel Series 3 Core Ultra X9 388H64GB LPDDR5x 9600 MT/sIntel Arc graphics B390 Panther Lake- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Dell XPS 16 DA16260
- CPU
- Intel Series 3 Core Ultra X9 388H
- Memory
- 64GB LPDDR5x 9600 MT/s
- Graphics Card(s)
- Intel Arc graphics B390 Panther Lake
- Monitor(s) Displays
- 16" 3.2K Tandem OLED Infinity Edge
- Screen Resolution
- 3200 x 2000 16:10 236 PPI
- Hard Drives
- 1 Terabyte M.2 PCIe NVMe SSD
- Case
- Black Anodized Aluminum
- Cooling
- Vapor Chamber Cooling
- Mouse
- None
- Internet Speed
- 942 Mbps Netgear Mesh + 2 Satellites
- Browser
- Microsoft Edge (Chromium)
- Antivirus
- Windows Security (Defender)
- Other Info
- NPU delivering 67 TOPS
Microsoft 365 subscription
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio
Microsoft Visual Studio Code
Microsoft Sysinternals Suite
Microsoft BitLocker
Microsoft Copilot
Dell Support Assist
Dell Command | Update
Macrium Reflect X subscription
1Password Password Manager
Amazon Kindle for PC
Lightroom/Photoshop subscription
Interactive Brokers Trader Workstation
-
At a glance
Windows 11 ProSnapdragon® X Elite (12 Core) with Hexagon NP...32GB LPDDR5x 8448 MT/sIntegrated Adreno GPU- Operating System
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Microsoft Surface Laptop 7
- CPU
- Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
- Memory
- 32GB LPDDR5x 8448 MT/s
- Graphics card(s)
- Integrated Adreno GPU
- Sound Card
- Omnisonic speakers with Dolby Atmos spatial sound
- Monitor(s) Displays
- 13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
- Screen Resolution
- 2304 × 1536 (201 PPI), 3:2 aspect ratio
- Hard Drives
- 1 TB PCIe NVMe Gen 4 SSD
- Case
- Black Anodized Aluminum
- Cooling
- Vapor Chamber Cooling
- Mouse
- None
- Internet Speed
- 942 Mbps Netgear Mesh + 2 Satellites
- Browser
- Microsoft Edge (Chromium)
- Antivirus
- Windows Security (Defender)
- Other Info
- Microsoft 365 subscription (Office)
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio 2026
Microsoft Visual Studio Code
Interactive Brokers Trader Workstation
Lightroom/Photoshop subscription
1Password Password Manager
Microsoft Sysinternals
Amazon Kindle for PC
Microsoft BitLocker
Microsoft Copilot
We reinstalled it from scratch. He did not have MS 365 but Office 2021. I can check if there any other updates.
JohnD
JohnD
My Computer
At a glance
Windows 10
- OS
- Windows 10
I subscribe to Microsoft 365. It's my understanding that MS 365 Office and Office 2021 are currently identical.
I cannot duplicate your problem and both my Word and Excel print as they should.
I cannot duplicate your problem and both my Word and Excel print as they should.
My Computers
-
At a glance
Windows 11 ProIntel Series 3 Core Ultra X9 388H64GB LPDDR5x 9600 MT/sIntel Arc graphics B390 Panther Lake- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Dell XPS 16 DA16260
- CPU
- Intel Series 3 Core Ultra X9 388H
- Memory
- 64GB LPDDR5x 9600 MT/s
- Graphics Card(s)
- Intel Arc graphics B390 Panther Lake
- Monitor(s) Displays
- 16" 3.2K Tandem OLED Infinity Edge
- Screen Resolution
- 3200 x 2000 16:10 236 PPI
- Hard Drives
- 1 Terabyte M.2 PCIe NVMe SSD
- Case
- Black Anodized Aluminum
- Cooling
- Vapor Chamber Cooling
- Mouse
- None
- Internet Speed
- 942 Mbps Netgear Mesh + 2 Satellites
- Browser
- Microsoft Edge (Chromium)
- Antivirus
- Windows Security (Defender)
- Other Info
- NPU delivering 67 TOPS
Microsoft 365 subscription
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio
Microsoft Visual Studio Code
Microsoft Sysinternals Suite
Microsoft BitLocker
Microsoft Copilot
Dell Support Assist
Dell Command | Update
Macrium Reflect X subscription
1Password Password Manager
Amazon Kindle for PC
Lightroom/Photoshop subscription
Interactive Brokers Trader Workstation
-
At a glance
Windows 11 ProSnapdragon® X Elite (12 Core) with Hexagon NP...32GB LPDDR5x 8448 MT/sIntegrated Adreno GPU- Operating System
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Microsoft Surface Laptop 7
- CPU
- Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
- Memory
- 32GB LPDDR5x 8448 MT/s
- Graphics card(s)
- Integrated Adreno GPU
- Sound Card
- Omnisonic speakers with Dolby Atmos spatial sound
- Monitor(s) Displays
- 13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
- Screen Resolution
- 2304 × 1536 (201 PPI), 3:2 aspect ratio
- Hard Drives
- 1 TB PCIe NVMe Gen 4 SSD
- Case
- Black Anodized Aluminum
- Cooling
- Vapor Chamber Cooling
- Mouse
- None
- Internet Speed
- 942 Mbps Netgear Mesh + 2 Satellites
- Browser
- Microsoft Edge (Chromium)
- Antivirus
- Windows Security (Defender)
- Other Info
- Microsoft 365 subscription (Office)
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio 2026
Microsoft Visual Studio Code
Interactive Brokers Trader Workstation
Lightroom/Photoshop subscription
1Password Password Manager
Microsoft Sysinternals
Amazon Kindle for PC
Microsoft BitLocker
Microsoft Copilot
I just noted that you are in Arizona and I'm in Georgia. Our Forum Local Time is the same. That should not be.
My Computers
-
At a glance
Windows 11 ProIntel Series 3 Core Ultra X9 388H64GB LPDDR5x 9600 MT/sIntel Arc graphics B390 Panther Lake- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Dell XPS 16 DA16260
- CPU
- Intel Series 3 Core Ultra X9 388H
- Memory
- 64GB LPDDR5x 9600 MT/s
- Graphics Card(s)
- Intel Arc graphics B390 Panther Lake
- Monitor(s) Displays
- 16" 3.2K Tandem OLED Infinity Edge
- Screen Resolution
- 3200 x 2000 16:10 236 PPI
- Hard Drives
- 1 Terabyte M.2 PCIe NVMe SSD
- Case
- Black Anodized Aluminum
- Cooling
- Vapor Chamber Cooling
- Mouse
- None
- Internet Speed
- 942 Mbps Netgear Mesh + 2 Satellites
- Browser
- Microsoft Edge (Chromium)
- Antivirus
- Windows Security (Defender)
- Other Info
- NPU delivering 67 TOPS
Microsoft 365 subscription
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio
Microsoft Visual Studio Code
Microsoft Sysinternals Suite
Microsoft BitLocker
Microsoft Copilot
Dell Support Assist
Dell Command | Update
Macrium Reflect X subscription
1Password Password Manager
Amazon Kindle for PC
Lightroom/Photoshop subscription
Interactive Brokers Trader Workstation
-
At a glance
Windows 11 ProSnapdragon® X Elite (12 Core) with Hexagon NP...32GB LPDDR5x 8448 MT/sIntegrated Adreno GPU- Operating System
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Microsoft Surface Laptop 7
- CPU
- Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
- Memory
- 32GB LPDDR5x 8448 MT/s
- Graphics card(s)
- Integrated Adreno GPU
- Sound Card
- Omnisonic speakers with Dolby Atmos spatial sound
- Monitor(s) Displays
- 13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
- Screen Resolution
- 2304 × 1536 (201 PPI), 3:2 aspect ratio
- Hard Drives
- 1 TB PCIe NVMe Gen 4 SSD
- Case
- Black Anodized Aluminum
- Cooling
- Vapor Chamber Cooling
- Mouse
- None
- Internet Speed
- 942 Mbps Netgear Mesh + 2 Satellites
- Browser
- Microsoft Edge (Chromium)
- Antivirus
- Windows Security (Defender)
- Other Info
- Microsoft 365 subscription (Office)
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio 2026
Microsoft Visual Studio Code
Interactive Brokers Trader Workstation
Lightroom/Photoshop subscription
1Password Password Manager
Microsoft Sysinternals
Amazon Kindle for PC
Microsoft BitLocker
Microsoft Copilot
I cannot find where to change my time zone in my profile.
My Computer
At a glance
Windows 10
- OS
- Windows 10
- Local time
- 8:47 AM
- Posts
- 12,211
- Location
- The Lone Star State of Texas
- OS
- Windows 11 Pro 25H2 26200.9168
My Computers
-
At a glance
Windows 11 Pro 25H2 26200.9168i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630- OS
- Windows 11 Pro 25H2 26200.9168
- Computer type
- PC/Desktop
- Manufacturer/Model
- Dell Optiplex 7080
- CPU
- i9-10900 10 core 20 threads
- Motherboard
- DELL 0J37VM
- Memory
- 32 gb
- Graphics Card(s)
- none-Intel UHD Graphics 630
- Sound Card
- Integrated Realtek
- Monitor(s) Displays
- Benq 27
- Screen Resolution
- 2560x1440
- Hard Drives
- 2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
- PSU
- 500w
- Case
- MT
- Cooling
- Dell Premium
- Keyboard
- Logitech wired
- Mouse
- Logitech wireless
- Internet Speed
- so slow I'm too embarrassed to tell
- Browser
- #1 Edge #2 Firefox
- Antivirus
- Defender+MWB Premium
-
At a glance
Windows 11 Pro 24H2 26200.9168AMD Ryzen 7 6800U32 gbintegrated- Operating System
- Windows 11 Pro 24H2 26200.9168
- Computer type
- PC/Desktop
- Manufacturer/Model
- Beelink Mini PC SER5
- CPU
- AMD Ryzen 7 6800U
- Memory
- 32 gb
- Graphics card(s)
- integrated
- Sound Card
- integrated
- Monitor(s) Displays
- Benq 27
- Screen Resolution
- 2560x1440
- Hard Drives
- 1TB Crucial nvme
- Keyboard
- Logitech wired
- Mouse
- Logitech wireless
- Internet Speed
- still too embarrassed to tell
- Browser
- Firefox
- Antivirus
- Defender
-
System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9168
I will check those Monday when I have access to his system again. Those are the settings I have on my W11 system.
JohnD
JohnD
My Computer
At a glance
Windows 10
- OS
- Windows 10
I found a person with the same issue. A MS Rep says there is a bug in Office causing this. However this thread was from almost three years ago (2021). I can't believe it is still there. I will run an Office update on his system to see if that fixes it. Otherwise in order to print a Word doc, he would have to convert it to a PDF.
JohnD
Word (Office 365) document does not print - Microsoft Q&A
I can't print from Word document. I have tried: Print test page from Setting - Printers & scanners - it printed Print from Excel file - it printed Print from text file - it printed Print from WordPad - it printed Print from Word document with…
answers.microsoft.com
JohnD
My Computer
At a glance
Windows 10
- OS
- Windows 10
Any fix to this? We are experiencing the exact same issue.I found a person with the same issue. A MS Rep says there is a bug in Office causing this. However this thread was from almost three years ago (2021). I can't believe it is still there. I will run an Office update on his system to see if that fixes it. Otherwise in order to print a Word doc, he would have to convert it to a PDF.
Word (Office 365) document does not print - Microsoft Q&A
I can't print from Word document. I have tried: Print test page from Setting - Printers & scanners - it printed Print from Excel file - it printed Print from text file - it printed Print from WordPad - it printed Print from Word document with…answers.microsoft.com
JohnD
My Computer
At a glance
Windows 10
- OS
- Windows 10
- Local time
- 7:47 AM
- Posts
- 4,981
- OS
- Win11 Pro RTM Version 24H2 Build 26100.4202
Threads don't automatically get deleted, makes it very critical in the realm of accuracy/currency to note the date of the last post in a thread.
As to the printer, I have 2, an HP OfficeJet Pro and an HP LaserJet Pro, both are connected via Ethernet cable to my Wireless Router and any computer can use them whether Wired or Wireless/Wi-Fi. The key to using them is that Windows has a printer set as Default but programs can use any desired, whether actual printer or some identified as software such as Microsoft print to pdf, as chosen in the program and gets associated to the document involved.
My Computers
-
At a glance
Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB- OS
- Win11 Pro RTM Version 24H2 Build 26100.4202
- Computer type
- Laptop
- Manufacturer/Model
- Dell Vostro 3400
- CPU
- Intel Core i5 11th Gen. 2.40GHz
- Memory
- 12GB
- Hard Drives
- 256GB SSD NVMe M.2
-
At a glance
Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...- Operating System
- Win11 Pro RTM Version 24H2 Build 26100.4202
- Computer type
- PC/Desktop
- Manufacturer/Model
- Dell Vostro 5890
- CPU
- Intel Core i5 10th Gen. 2.90GHz
- Memory
- 16GB
- Graphics card(s)
- Onboard, no VGA, using a DisplayPort-to-VGA adapter
- Monitor(s) Displays
- 24" Dell
- Hard Drives
- 512GB SSD NVMe, 4TB Seagate HDD
- Browser
- Firefox, Edge
- Antivirus
- Windows Defender/Microsoft Security
- Local time
- 2:47 PM
- Posts
- 8,759
- OS
- Windows 11 Pro + Win11 Canary VM.
First thing I would try is printing Word doc to the "microsoft print to pdf" printer option.
If that works, issue is with the printer setup NOT the actual print queue from Word.
If that works, issue is with the printer setup NOT the actual print queue from Word.
My Computer
At a glance
Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
- OS
- Windows 11 Pro + Win11 Canary VM.
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook 14
- CPU
- I9 13th gen i9-13900H 2.60 GHZ
- Motherboard
- Yep, Laptop has one.
- Memory
- 16 GB soldered
- Graphics Card(s)
- Integrated Intel Iris XE
- Sound Card
- Realtek built in
- Monitor(s) Displays
- laptop OLED screen
- Screen Resolution
- 2880x1800 touchscreen
- Hard Drives
- 1 TB NVME SSD (only weakness is only one slot)
- PSU
- Internal + 65W thunderbolt USB4 charger
- Case
- Yep, got one
- Cooling
- Stella Artois (UK pint cans - 568 ml) - extra cost.
- Keyboard
- Built in UK keybd
- Mouse
- Bluetooth , wireless dongled, wired
- Internet Speed
- 900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
- Browser
- Edge
- Antivirus
- Defender
- Other Info
- TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)
Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
Latest Support Threads
-
Windows 11/10 KB5101684 and KB5120249: Other Users Also Report File History Issues- Started by ssssss
- Replies: 0
-
-
-
Solved Move over, Usain Bolt: Humanoid robots smash human records at Beijing games- Started by Borg 386
- Replies: 1
Latest Tutorials
-
System Change Schedule Settings to Automatically Optimize Drives in Windows 11- Started by Brink
- Replies: 0
-
Privacy and Security Remove All Automatically Added Search Index Locations in Windows 11- Started by Brink
- Replies: 2
-
Personalization Add or Remove App Extensions on Context Menu in Windows 11- Started by Brink
- Replies: 1
-
Accessibility Enable or Disable Open Apps Maximized by Default in Windows 11- Started by Brink
- Replies: 0
-
Personalization Add or Remove Print on Context Menu in Windows 11- Started by Brink
- Replies: 0