Solved 4 TB USB HDD problems


L

lbeck

Well-known member
Member
Local time
11:50 PM
Posts
61
OS
Windows 11
I have a 4 TB USB HDD that doesn't show up in Windows File Explorer but does in Disk Management. Device Manager claims that it's performing properly but the "volumes" tab shows only hash marks (no information). See image. The disk spins fine and is not a "clicker".

I've poked around some system events but I really don't know what I'm looking for or how to interpret what I see.

I'll appreciate any thoughts on further information to provide or where to go from here. I've browsed tutorials but haven't located anything that directs me to what to look for. Any recommendation to a tutorial also will help.

Slide3.JPGSlide1.JPGSlide2.JPG
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 1113th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz32.0 GBNVIDIA Gforce RTX 4060
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100

  • At a glance

    Windows 10 Home 22H2 19045.4123Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz32.0 GBGforce GTX 745
    Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
Can you get a screenshot of Disk Management and point out the drive?
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
1) Please post images of each disk management, device manager, and file explorer.

www.tenforums.com

How to Post a Screenshot of Disk Management

How to Post a Screenshot of Disk Management at Ten Forums
www.tenforums.com www.tenforums.com



2) Run:

a) Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com


b) Disk partition information > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



3) Run HD Sentinel (trial version) > post a share link

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.
www.hdsentinel.com www.hdsentinel.com
a) Overview
b) Temperature
c) SMART
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
I really doubt your disk not showing in explorer as anything to do with the dcom events. Per Microsoft, Dcom 10016 events can be ignored as they do not affect functionality and are by design. These events are caused when Microsoft components try to access DCOM components without the required permissions. MS does have a workaround to change these permissions using the registry but MS does not advise anyone but IT professionals to use it.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
In which PC is it plugged in - Acer_Desktop? CyberPowerPC?

Whichever , a screenshot of Windows Disk Management is absolutely necessary.

Plugit in into the both PCs and post the screenshots of Windows Disk Management as obtained in each PC. (You will in effect be posting two screenshots of Windows Disk Management.)

www.tenforums.com

How to Post a Screenshot of Disk Management

How to Post a Screenshot of Disk Management at Ten Forums
www.tenforums.com www.tenforums.com
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro Version:25H2 OS Build: 26200.865512th Gen Intel core i5-1235U(Alder16*2 (32 GB) DDR 4-3200(1600MHz) Crucial Tech...Intel Iris Xe Graphics (Internal)
    OS
    Windows 11 Pro Version:25H2 OS Build: 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC Model: SEi12
    CPU
    12th Gen Intel core i5-1235U(Alder
    Motherboard
    SEi (manufactured by AZW)
    Memory
    16*2 (32 GB) DDR 4-3200(1600MHz) Crucial Technology
    Graphics Card(s)
    Intel Iris Xe Graphics (Internal)
    Sound Card
    Internal
    Monitor(s) Displays
    BenQ GW2283
    Screen Resolution
    1920*1080
    Hard Drives
    500GB NVME (Kingston SNV2S500G)
    1TB (Crucial CT1000BX500SSD1)
    PSU
    Power Brick 19V-6.32A , 120.08W
    Keyboard
    Dell KB3322Wi (Wireless)
    Mouse
    Dell WM118t (Wireless)
    Internet Speed
    4G/5G
    Browser
    MS Edge, Chrome
    Antivirus
    Malwarebytes Premium - Subscription

  • At a glance

    Windows 11 Home Version 25H2 Build 26200.8655Intel Core i3 8145UIntel Optane 16GB module + DDR 4 16GB (Optane...Intel UHD Graphics 620
    Operating System
    Windows 11 Home Version 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3280 AIO 22"
    CPU
    Intel Core i3 8145U
    Motherboard
    Dell inc. 027W48
    Memory
    Intel Optane 16GB module + DDR 4 16GB (Optane disabled.)
    Graphics card(s)
    Intel UHD Graphics 620
    Sound Card
    Internal
    Monitor(s) Displays
    Dell Monitor 22"
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial CT1000BX500SSD1 ; 1000,2 GB
    PSU
    Power Brick
    Case
    All-in one
    Keyboard
    Dell Wireless KM636
    Mouse
    Dell Wireless KM 636
    Internet Speed
    4G
    Browser
    Edge, Chrome
    Antivirus
    Malwarebytes
    Other Info
    Upgraded from Windows 10 Home to Windows 11 Home on 28 Oct 2023
Thanks so much for all comments/sugestions.

For whatever reasons I found that my primary problem was viewing the drive on my laptop computer while away from home. On returning home the hDD is recognized fine with all files intact.

Sorry to have "juped the gun" without first checking the HDD on my home computer.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 1113th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz32.0 GBNVIDIA Gforce RTX 4060
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100

  • At a glance

    Windows 10 Home 22H2 19045.4123Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz32.0 GBGforce GTX 745
    Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
What's the output of Diskpart -> list disk (run in elevated command mode

Might be something simple that the HDD is shown as offline

If that's the case then from within diskpart -- select disk xxx (xxx is the disk nr shown as offline) then online disk then if a letter isn't shown up you can assign it one --- just list vol , select vol xxx, assign letter=yyy

cheers
jimbo
 

My Computer My Computer

At a glance

Windows XP,11 Linux Fedora Rawhide pre-releas...2 X Intel i7
OS
Windows XP,11 Linux Fedora Rawhide pre-release 45
Computer type
PC/Desktop
CPU
2 X Intel i7
Screen Resolution
4KUHD X 2
Thought this was solved but it isn't. I set my older computer to copy files to a folder in a USB drive. It proceeded slowly but appeared to do so overnight. Upon accessing the folder this evening it shows zero files but F:\ drive is occupied with ~ 450GB "space" overnight. Yet Windows shows the folder with zero files (450GB =/ zero?).

So what's going on? Has my Macrium backup file somehow corrupted the drive? Below is an image of some my screen captures.

Drive F.jpg
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 1113th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz32.0 GBNVIDIA Gforce RTX 4060
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100

  • At a glance

    Windows 10 Home 22H2 19045.4123Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz32.0 GBGforce GTX 745
    Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
Are you talking about the "My Documents - E" folder of 424GB 106.644 files? (folder date of today)
I guess the backup did not go into "Documents from Acer - Move to Cy.."
but directly into f:\
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
Tester said:
Are you talking about the "My Documents - E" folder of 424GB 106.644 files? (folder date of today)
I guess the backup did not go into "Documents from Acer - Move to Cy.."
but directly into f:\
Click to expand...
How embarassing. You're abslutely right and I don't know why i didn't catch that - guess I was working too fast late into the night.

Thanks for your attention.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 1113th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz32.0 GBNVIDIA Gforce RTX 4060
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100

  • At a glance

    Windows 10 Home 22H2 19045.4123Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz32.0 GBGforce GTX 745
    Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
You must log in or register to reply here.

Latest Support Threads

Latest Tutorials

Back
Top Bottom