Solved 4 TB USB HDD problems


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lbeck

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I have a 4 TB USB HDD that doesn't show up in Windows File Explorer but does in Disk Management. Device Manager claims that it's performing properly but the "volumes" tab shows only hash marks (no information). See image. The disk spins fine and is not a "clicker".

I've poked around some system events but I really don't know what I'm looking for or how to interpret what I see.

I'll appreciate any thoughts on further information to provide or where to go from here. I've browsed tutorials but haven't located anything that directs me to what to look for. Any recommendation to a tutorial also will help.

Slide3.JPGSlide1.JPGSlide2.JPG
 

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Can you get a screenshot of Disk Management and point out the drive?
 

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    Windows 11 Pro 25H2 Build 26200.8655
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    Sin-built 2013
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    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
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    Optimized with Dolby Atmos®
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    QHD 2880 x 1800 OLED
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    M.2 512 GB SSD PCIe
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    Logiteck MX Master 3S
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    2000/500
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    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
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    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
1) Please post images of each disk management, device manager, and file explorer.

www.tenforums.com

How to Post a Screenshot of Disk Management

How to Post a Screenshot of Disk Management at Ten Forums
www.tenforums.com www.tenforums.com



2) Run:

a) Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com


b) Disk partition information > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



3) Run HD Sentinel (trial version) > post a share link

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.
www.hdsentinel.com www.hdsentinel.com
a) Overview
b) Temperature
c) SMART
 

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Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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Windows 10
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Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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Product : 190A Version : KBC Version 94.56
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16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
I really doubt your disk not showing in explorer as anything to do with the dcom events. Per Microsoft, Dcom 10016 events can be ignored as they do not affect functionality and are by design. These events are caused when Microsoft components try to access DCOM components without the required permissions. MS does have a workaround to change these permissions using the registry but MS does not advise anyone but IT professionals to use it.
 

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    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
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    Windows 11 Pro 25H2 26200.8655
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    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
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    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
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    500w
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    so slow I'm too embarrassed to tell
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    Windows 11 Pro 24H2 26200.8457
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    AMD Ryzen 7 6800U
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    still too embarrassed to tell
    Browser
    Firefox
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    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
In which PC is it plugged in - Acer_Desktop? CyberPowerPC?

Whichever , a screenshot of Windows Disk Management is absolutely necessary.

Plugit in into the both PCs and post the screenshots of Windows Disk Management as obtained in each PC. (You will in effect be posting two screenshots of Windows Disk Management.)

www.tenforums.com

How to Post a Screenshot of Disk Management

How to Post a Screenshot of Disk Management at Ten Forums
www.tenforums.com www.tenforums.com
 

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    Windows 11 Pro Version:25H2 OS Build: 26200.865512th Gen Intel core i5-1235U(Alder16*2 (32 GB) DDR 4-3200(1600MHz) Crucial Tech...Intel Iris Xe Graphics (Internal)
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    Windows 11 Pro Version:25H2 OS Build: 26200.8655
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    Beelink Mini PC Model: SEi12
    CPU
    12th Gen Intel core i5-1235U(Alder
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    Power Brick 19V-6.32A , 120.08W
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    Windows 11 Home Version 25H2 Build 26200.8655Intel Core i3 8145UIntel Optane 16GB module + DDR 4 16GB (Optane...Intel UHD Graphics 620
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    Windows 11 Home Version 25H2 Build 26200.8655
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    Dell Inspiron 3280 AIO 22"
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    Intel Core i3 8145U
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    Dell inc. 027W48
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    Crucial CT1000BX500SSD1 ; 1000,2 GB
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    Dell Wireless KM 636
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    Upgraded from Windows 10 Home to Windows 11 Home on 28 Oct 2023
Thanks so much for all comments/sugestions.

For whatever reasons I found that my primary problem was viewing the drive on my laptop computer while away from home. On returning home the hDD is recognized fine with all files intact.

Sorry to have "juped the gun" without first checking the HDD on my home computer.
 

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System One System Two

  • At a glance

    Windows 1113th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz32.0 GBNVIDIA Gforce RTX 4060
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100

  • At a glance

    Windows 10 Home 22H2 19045.4123Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz32.0 GBGforce GTX 745
    Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
What's the output of Diskpart -> list disk (run in elevated command mode

Might be something simple that the HDD is shown as offline

If that's the case then from within diskpart -- select disk xxx (xxx is the disk nr shown as offline) then online disk then if a letter isn't shown up you can assign it one --- just list vol , select vol xxx, assign letter=yyy

cheers
jimbo
 

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Screen Resolution
4KUHD X 2
Thought this was solved but it isn't. I set my older computer to copy files to a folder in a USB drive. It proceeded slowly but appeared to do so overnight. Upon accessing the folder this evening it shows zero files but F:\ drive is occupied with ~ 450GB "space" overnight. Yet Windows shows the folder with zero files (450GB =/ zero?).

So what's going on? Has my Macrium backup file somehow corrupted the drive? Below is an image of some my screen captures.

Drive F.jpg
 

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System One System Two

  • At a glance

    Windows 1113th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz32.0 GBNVIDIA Gforce RTX 4060
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100

  • At a glance

    Windows 10 Home 22H2 19045.4123Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz32.0 GBGforce GTX 745
    Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
Are you talking about the "My Documents - E" folder of 424GB 106.644 files? (folder date of today)
I guess the backup did not go into "Documents from Acer - Move to Cy.."
but directly into f:\
 

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At a glance

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OS
Windows 11
Computer type
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Tester said:
Are you talking about the "My Documents - E" folder of 424GB 106.644 files? (folder date of today)
I guess the backup did not go into "Documents from Acer - Move to Cy.."
but directly into f:\
Click to expand...
How embarassing. You're abslutely right and I don't know why i didn't catch that - guess I was working too fast late into the night.

Thanks for your attention.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 1113th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz32.0 GBNVIDIA Gforce RTX 4060
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100

  • At a glance

    Windows 10 Home 22H2 19045.4123Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz32.0 GBGforce GTX 745
    Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
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