5 inch wide white square appeared on my Windows 11 system screen


Clactonpat

Member
Local time
4:36 PM
Posts
2
Location
Essex
OS
Windows 11
Two days ago this white square just appeared after I log in , and stays there overnight and I cannot find out how to remove it.
Ive heard that its not uncommon.Im using a fairly new Dell Optiflex 7010 mini PC thats never been a problem to date.I dont always shut the PC down at the end of a session but occasionally either invoke Sleep mode or just Log out.
Is there some bespoke software I can acquire that once installed will remove a screen problem like this? Or what should I do instead? ps I have no Administrator rights and have been blocked when I try to create an Admin password, something that baffles me.The Pc had been commissioned by a third party service provider whom I no longer deal with, but they insist they did not set me up with blocked Admin permissions and claimed not to know why! But they did have remote access for many months so Im not sure I buy their claims.

So Ive really got two issues that need to be resolved and will be very grateful for any advice.

Adrian Berridge aka Clactonpat
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DELL OPTIPLEX MICRO 7010
FYI- I did try to install the Free version of Revo Uninstaller in an attempt to fix the white screen but was prevented as it required me to be the Administrator!
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DELL OPTIPLEX MICRO 7010
It's the LG Monitor App intaller. It appears that Microsoft decided all on it's own to install this useless piece of adware on our systems! I saw it yesterday and couldn't track it down, but today I figured it out and uninstalled it. You can use the normal Windows uninstall to remove it.
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2, Build 26200.8737Intel Core i5 1450064GB DDR4GeForce RTX 4060
    OS
    Win 11 Pro 25H2, Build 26200.8737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • At a glance

    Win 11 Pro 25H2, Build 26200.8655Intel Core i5 1440032GB DDR5Intel 700 Embedded GPU
    Operating System
    Win 11 Pro 25H2, Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Nimo N171 17" Laptop, (Intel i3-1215U, 16GB RAM, 2TB NVMe, Win11 Pro)
    Acemagic Vista Mini PC V1 (Intel N150, 16GB RAM, 1TB NVMe, Win11 Pro)
    HP ENVY h8-1540t, (24GB RAM, 2TB SSD, 2TB HDD, Win11 Pro)
You should be able to create an admin account using the bootable USB Windows media.

I've personally never had to do this, but I found this that appeared to work for several people.

1. Boot off the windows media
2. hit shift-f10
2. type c: hit enter
3: type dir hit enter
4. If you have a windows directory, that's more than likely your main hard drive.
If not, you may have to use diskpart to assign your drive a letter.. if you do have a windows folder go to step 5.
5. type cd\windows\system32 hit enter
6. type ren utilman.exe utilman.bak
7. type copy cmd.exe utilman.exe
8. Boot to windows
9. hit windows-key + u at the same time... (This should bring up a command prompt)
10. type net user admin 123456 /add (This will add a user named admin with the password 123456)
11. Type net localgroup administrators admin /add (this adds the new user to the local administrators group)
12. Type exit and hit enter

You should now be able to login as admin with admin rights using the password 123456.
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2, Build 26200.8737Intel Core i5 1450064GB DDR4GeForce RTX 4060
    OS
    Win 11 Pro 25H2, Build 26200.8737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • At a glance

    Win 11 Pro 25H2, Build 26200.8655Intel Core i5 1440032GB DDR5Intel 700 Embedded GPU
    Operating System
    Win 11 Pro 25H2, Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Nimo N171 17" Laptop, (Intel i3-1215U, 16GB RAM, 2TB NVMe, Win11 Pro)
    Acemagic Vista Mini PC V1 (Intel N150, 16GB RAM, 1TB NVMe, Win11 Pro)
    HP ENVY h8-1540t, (24GB RAM, 2TB SSD, 2TB HDD, Win11 Pro)

My Computer My Computer

At a glance

Windows 11 ProIntel Core i9 12900KFCorsair 64GB DDR5 Vengeance C40 5200MhzASUS GeForce RTX 3090 ROG Strix OC 24GB
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Custom Build
CPU
Intel Core i9 12900KF
Motherboard
ASUS ROG Maximus Z690 Hero
Memory
Corsair 64GB DDR5 Vengeance C40 5200Mhz
Graphics Card(s)
ASUS GeForce RTX 3090 ROG Strix OC 24GB
Sound Card
OnBoard
Monitor(s) Displays
Acer Predator XB323UGP 32" QHD G-SYNC-C 144Hz 1MS IPS LED
Screen Resolution
2560 x 1440
Hard Drives
1x Samsung 980 Pro Series Gen4 250GB M.2 NVMe
1x Samsung 980 Pro Series Gen4 500GB M.2 NVMe
2x Samsung 980 Pro Series Gen4 2TB M.2 NVMe
PSU
Corsair AX1200i 1200W 80PLUS Titanium Modular
Case
Corsair 4000D Black Case w/ Tempered Glass Side Panel
Cooling
Noctua NH-U12A Chromax Black CPU Cooler, 4x Noctua 120mm Fans
Keyboard
Logitech MK545
Mouse
Logitech MX Master 3
Internet Speed
Fixed Wireless 150mbps/75mbps
Browser
Firefox
Antivirus
Kaspersky
Other Info
Thrustmaster TS-PC RACER
Fanatec CSL Elite Pedals with the Load Cell Kit
Yamaha Amp with Bose Speakers

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2, Build 26200.8737Intel Core i5 1450064GB DDR4GeForce RTX 4060
    OS
    Win 11 Pro 25H2, Build 26200.8737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • At a glance

    Win 11 Pro 25H2, Build 26200.8655Intel Core i5 1440032GB DDR5Intel 700 Embedded GPU
    Operating System
    Win 11 Pro 25H2, Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Nimo N171 17" Laptop, (Intel i3-1215U, 16GB RAM, 2TB NVMe, Win11 Pro)
    Acemagic Vista Mini PC V1 (Intel N150, 16GB RAM, 1TB NVMe, Win11 Pro)
    HP ENVY h8-1540t, (24GB RAM, 2TB SSD, 2TB HDD, Win11 Pro)
This is the LG Monitor App Installer that MSC installed for us without asking a couple days ago. You can uninstall it using the normal Windows uninstall.
I Read that in Task Scheduler, clicking on the GoogleUserPEH folder on the left hand side then right clicking on RunPlatformExperienceHelperOnUnlock and disabling this task made the popup go away.
Just was trying to help as I don't have that issue.
 

My Computer My Computer

At a glance

Windows 11 ProIntel Core i9 12900KFCorsair 64GB DDR5 Vengeance C40 5200MhzASUS GeForce RTX 3090 ROG Strix OC 24GB
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Custom Build
CPU
Intel Core i9 12900KF
Motherboard
ASUS ROG Maximus Z690 Hero
Memory
Corsair 64GB DDR5 Vengeance C40 5200Mhz
Graphics Card(s)
ASUS GeForce RTX 3090 ROG Strix OC 24GB
Sound Card
OnBoard
Monitor(s) Displays
Acer Predator XB323UGP 32" QHD G-SYNC-C 144Hz 1MS IPS LED
Screen Resolution
2560 x 1440
Hard Drives
1x Samsung 980 Pro Series Gen4 250GB M.2 NVMe
1x Samsung 980 Pro Series Gen4 500GB M.2 NVMe
2x Samsung 980 Pro Series Gen4 2TB M.2 NVMe
PSU
Corsair AX1200i 1200W 80PLUS Titanium Modular
Case
Corsair 4000D Black Case w/ Tempered Glass Side Panel
Cooling
Noctua NH-U12A Chromax Black CPU Cooler, 4x Noctua 120mm Fans
Keyboard
Logitech MK545
Mouse
Logitech MX Master 3
Internet Speed
Fixed Wireless 150mbps/75mbps
Browser
Firefox
Antivirus
Kaspersky
Other Info
Thrustmaster TS-PC RACER
Fanatec CSL Elite Pedals with the Load Cell Kit
Yamaha Amp with Bose Speakers
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