6500XT, Event ID 4101 amdwddmg stopped responding problem


Peganeo

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OS
Windows 11
I recently bought a 6500XT and at random times the graphics card erases itself, if you ask how do you know this, I have an APU processor and I am currently taking images from it.
I deleted the Graphics Card drivers and installed them, I deleted them with DDU and installed them. I formatted 3 times. I tried Win10 and Win11, still no difference. I tried new bios no difference. I tried reset CMOS no difference.
I tried two of the same cards and both gave the same result. Please help me because I'll break the computer next time, it's a ridiculous problem.

1653921114587.png

When the screen is gone and I restart the computer, it shows me the 6500XT like this.
1653921243570.png

And I have this file. If you want I can upload here.
1653921328098.png
 
Windows Build/Version
21H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Ryzen5 5500
    Motherboard
    B450M-A Pro MAX
    Memory
    16GB
    Graphics Card(s)
    XFX Speedster Qick 6600xt
    Screen Resolution
    1920x1080 165Hz
    Hard Drives
    Kioxia Exceria G2 1TB, Kioxia Exceria 480GB SATA
    PSU
    Corsair RM650x
    Cooling
    Thermalright Peerless Assassins 120SE
    Mouse
    Razer Viper Mini
    Internet Speed
    100-6
    Browser
    Zen Browser
    Antivirus
    None
Here is a thread that seems of similar issue.

 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Personal Build
    CPU
    Ryzen 7 3700x
    Motherboard
    ASUS ROG Crosshair VI AMD X370
    Memory
    32 GB
    Graphics Card(s)
    NVIDA GeForce GTX 1050 Ti
    Sound Card
    On board
    Monitor(s) Displays
    (2) AOC E2752Vh 27-inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD M.2 and SATA
    Cooling
    Air cooling
    Keyboard
    Logitech K800 Wireless
    Mouse
    Logitech M705 Wireless
    Internet Speed
    100 Mbps Download | 10 Mbps Upload
    Browser
    Firefox Beta
    Antivirus
    Windows Security???
    Other Info
    Microsoft 365 Family
    Macrium Reflect (Paid)
    eM Client
    Adobe Acrobat DC (Subscription)
Here is a thread that seems of similar issue.

Yes I know.
I wanted to open it anyway because our video card is not the same.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Ryzen5 5500
    Motherboard
    B450M-A Pro MAX
    Memory
    16GB
    Graphics Card(s)
    XFX Speedster Qick 6600xt
    Screen Resolution
    1920x1080 165Hz
    Hard Drives
    Kioxia Exceria G2 1TB, Kioxia Exceria 480GB SATA
    PSU
    Corsair RM650x
    Cooling
    Thermalright Peerless Assassins 120SE
    Mouse
    Razer Viper Mini
    Internet Speed
    100-6
    Browser
    Zen Browser
    Antivirus
    None
I would just be shooting in the dark, but I wonder if your antivirus software could be doing it. Maybe seems odd, but idk. Sounds like a driver issue maybe since it's doing it with another card and you've been through all you have done with same results.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Personal Build
    CPU
    Ryzen 7 3700x
    Motherboard
    ASUS ROG Crosshair VI AMD X370
    Memory
    32 GB
    Graphics Card(s)
    NVIDA GeForce GTX 1050 Ti
    Sound Card
    On board
    Monitor(s) Displays
    (2) AOC E2752Vh 27-inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD M.2 and SATA
    Cooling
    Air cooling
    Keyboard
    Logitech K800 Wireless
    Mouse
    Logitech M705 Wireless
    Internet Speed
    100 Mbps Download | 10 Mbps Upload
    Browser
    Firefox Beta
    Antivirus
    Windows Security???
    Other Info
    Microsoft 365 Family
    Macrium Reflect (Paid)
    eM Client
    Adobe Acrobat DC (Subscription)
I would just be shooting in the dark, but I wonder if your antivirus software could be doing it. Maybe seems odd, but idk. Sounds like a driver issue maybe since it's doing it with another card and you've been through all you have done with same results.
Thanks for writing.
I tried this driver versions:
Adrenalin 22.4.1, 22.4,2, 22.5.1(preview), 22.5.2(now im using)
and the problem is still the same.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Ryzen5 5500
    Motherboard
    B450M-A Pro MAX
    Memory
    16GB
    Graphics Card(s)
    XFX Speedster Qick 6600xt
    Screen Resolution
    1920x1080 165Hz
    Hard Drives
    Kioxia Exceria G2 1TB, Kioxia Exceria 480GB SATA
    PSU
    Corsair RM650x
    Cooling
    Thermalright Peerless Assassins 120SE
    Mouse
    Razer Viper Mini
    Internet Speed
    100-6
    Browser
    Zen Browser
    Antivirus
    None
1654009960378.png
31.05.2022 17:59:47 I got "amdwddmg" black screen again...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Ryzen5 5500
    Motherboard
    B450M-A Pro MAX
    Memory
    16GB
    Graphics Card(s)
    XFX Speedster Qick 6600xt
    Screen Resolution
    1920x1080 165Hz
    Hard Drives
    Kioxia Exceria G2 1TB, Kioxia Exceria 480GB SATA
    PSU
    Corsair RM650x
    Cooling
    Thermalright Peerless Assassins 120SE
    Mouse
    Razer Viper Mini
    Internet Speed
    100-6
    Browser
    Zen Browser
    Antivirus
    None
The problem is definitely not solvable I'm giving up now, I'm going to return the graphics card tomorrow.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Ryzen5 5500
    Motherboard
    B450M-A Pro MAX
    Memory
    16GB
    Graphics Card(s)
    XFX Speedster Qick 6600xt
    Screen Resolution
    1920x1080 165Hz
    Hard Drives
    Kioxia Exceria G2 1TB, Kioxia Exceria 480GB SATA
    PSU
    Corsair RM650x
    Cooling
    Thermalright Peerless Assassins 120SE
    Mouse
    Razer Viper Mini
    Internet Speed
    100-6
    Browser
    Zen Browser
    Antivirus
    None

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