I'm not sure this will get a lot of feedback, but hopefully it'll help someone. Anyway, shout out to CyberPower.
I have a CYBERPOWER BACKUP POWER SUPPLY - CP1500PFCLCD that I purchased in Mar of 2018 (a $220 dollar unit).
Three weeks ago, the UPS completely shut down with a F03 error code and wouldn’t power anything. Turning the unit back on would only last about 10 to 15 minutes before shutting down again.
Calling CyberPower’s tech support revealed the fault code indicated a charging issue. However, it was uncertain whether the issue was the charging system itself or a dead battery unable to be charged.
It was at this point in the discussion that the tech support rep volunteered to send me replacement batteries free of charge as he did not want to see me spend $90 bucks on something that may not solve my problem… If I bought batteries and unit still exhibited the same behavior, I’d be out of 90 bucks and still have a dead unit. Mind you again…. The unit was already out of warranty.
Anyway, I got the batteries about 4 days after that phone call, and thus far two weeks in the unit has been running flawlessly on my backup system. So, yeah, dead battery problem.
BTW, it turns out that as the charging system kept trying to charge a dead battery, that in turn caused an overheat condition, which in turn shut the UPS unit down to prevent further damage. I say that because of how the old batteries were when removed from the unit. That said, it could have just as easily been the charging system itself that was bad, and thus why I suspect the tech sent me batteries instead of having me buy them. To quote him… “I hate to see you buy batteries and the unit still not work”
Anyway, kudos to CyberPower for going above and beyond, instead of simply giving me the "sorry, the unit is out of warranty, nothing we can do" line.
All said, be reminded UPS batteries do need replacing. CyberPower states 3–6-year battery life depending on discharge/recharge cycles.
Peace
I have a CYBERPOWER BACKUP POWER SUPPLY - CP1500PFCLCD that I purchased in Mar of 2018 (a $220 dollar unit).
Three weeks ago, the UPS completely shut down with a F03 error code and wouldn’t power anything. Turning the unit back on would only last about 10 to 15 minutes before shutting down again.
Calling CyberPower’s tech support revealed the fault code indicated a charging issue. However, it was uncertain whether the issue was the charging system itself or a dead battery unable to be charged.
It was at this point in the discussion that the tech support rep volunteered to send me replacement batteries free of charge as he did not want to see me spend $90 bucks on something that may not solve my problem… If I bought batteries and unit still exhibited the same behavior, I’d be out of 90 bucks and still have a dead unit. Mind you again…. The unit was already out of warranty.
Anyway, I got the batteries about 4 days after that phone call, and thus far two weeks in the unit has been running flawlessly on my backup system. So, yeah, dead battery problem.
BTW, it turns out that as the charging system kept trying to charge a dead battery, that in turn caused an overheat condition, which in turn shut the UPS unit down to prevent further damage. I say that because of how the old batteries were when removed from the unit. That said, it could have just as easily been the charging system itself that was bad, and thus why I suspect the tech sent me batteries instead of having me buy them. To quote him… “I hate to see you buy batteries and the unit still not work”
Anyway, kudos to CyberPower for going above and beyond, instead of simply giving me the "sorry, the unit is out of warranty, nothing we can do" line.
All said, be reminded UPS batteries do need replacing. CyberPower states 3–6-year battery life depending on discharge/recharge cycles.
Peace
My Computers
System One System Two
-
- OS
- Windows 11 Pro 23H2 (Build 22631.3296)
- Computer type
- PC/Desktop
- Manufacturer/Model
- Custom built
- CPU
- Intel i9-9900K
- Motherboard
- Gigabyte Aorus Z390 Xtreme
- Memory
- 32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
- Graphics Card(s)
- Radeon VII
- Sound Card
- Onboard (ESS Sabre HiFi using Realtek drivers)
- Monitor(s) Displays
- NEC PA242w (24 inch)
- Screen Resolution
- 1920 x 1200
- Hard Drives
- 5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
- PSU
- EVGA Super Nova I000 G2 (1000 watt)
- Case
- Cooler Master H500M
- Cooling
- Corsair H115i RGB Platinum
- Keyboard
- Logitech Craft
- Mouse
- Logitech MX Master 3
- Internet Speed
- 500mb Download. 11mb Upload
- Browser
- Microsoft Edge Chromium
- Antivirus
- Windows Security
- Other Info
- System used for gaming, photography, music, school.
-
- Operating System
- Win 10 Pro 22H2 (build 19045.2130)
- Computer type
- PC/Desktop
- Manufacturer/Model
- Custom Built
- CPU
- Intel i7-7700K
- Motherboard
- Gigabyte GA-Z270X-GAMING 8
- Memory
- 32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
- Graphics card(s)
- AMD Radeon R9 Fury
- Sound Card
- Onboard (Creative Sound Blaster certified ZxRi)
- Monitor(s) Displays
- Dell U2415 (24 inch)
- Screen Resolution
- 1920 x 1200
- Hard Drives
- 3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
- PSU
- EVGA Super Nova 1000 P2 (1000 watt)
- Case
- Phantek Enthoo Luxe
- Cooling
- Corsair H100i
- Mouse
- Logitech MX Master
- Keyboard
- Logitech MK 710
- Internet Speed
- 100MB
- Browser
- Edge Chromium
- Antivirus
- Windows Security
- Other Info
- This is my backup system.
