Access slow to ext HD


PA WOODCHUCK

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WD-3tb 3.0 usb HD may take up to 10 seconds for explorer to open accessing HD. My other 2 ext HD's pop open explorer in a few seconds.
I would guess issue is with HD and not pc since other HD's are ok... any suggestions? I think HD maybe going into sleep mode?

thanks
 

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I would first approach it by checking the health of the drive with WD Dashboard. Download, Install, Test Drive and Update Firmware Using Western Digital Dashboard

Other suggestions:
See if changing your power options makes any difference.
Control Panel>Power Options>Beside your selected power plan select change plan settings>select change advanced power settings
Under USB Settings>USB selective suspend>set it to disabled and save your setting.

Also open device manager. Expand Universal Serial Bus Controllers. Right click on your usb controller>properties>power management tab>uncheck
allow computer to turn off this device to save power.
OK.

If you have the drive plugged into a usb 2.0 port, try changing to a usb 3.0/1 port.

If you have access to another external ssd, test with it in the same port to see if you have the same issue.

Here's an experience I had.
I was having issues with an external 2 tb SSD drive that stays connected all the time. It was a WD, too and kept disconnecting randomly as well as would not be recognized when PC woke from sleep. I would have to unplug and plug every time. I knew it had something to so with power delivery. Changing usb ports didn't help. I tried disabling selective suspend on my usb controller which helped some, but still occassionally it acted sketchy. I ended up buying an externally powered usb hub and connecting the drive to it. I haven't had issues since.

The weird thing is I can connect an external 256 gb m.2 drive to the same port on the PC and it never gives a problem. I surmised the the SSD required more stable power source to be dependable.
Hope one of the suggestions help.
 

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Last edited:

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
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    Logitech wired
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    Logitech wireless
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    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
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    Windows 11 Pro 24H2 26200.8457
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    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457

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