- Local time
- 7:15 PM
- Posts
- 333
- Location
- San Juan-Abra, Philippines
- OS
- Windows 11 Home 25H2 build: 26200.8524
Hi all,
My new Acer Swift 14 AI (SF14‑51T) has crashed three times this year while browsing in Edge with New Windows Outlook running in the background. I initially suspected a Copilot issue.
I’m updated to the latest BIOS and running Windows 11 Home 25H2 build 26200.7922. The crash produced Event ID 41 (Kernel‑Power) but no bugcheck or warnings. I had to abort with the power button; after reboot Edge restored all tabs and no data was lost.
I ran DISM online (no issues) and SFC, which repaired the file:C:\WINDOWS\System32\drivers\BthHfEnum.sys
Reliability Monitor only shows the unexpected shutdown.
System specs are already published in my profile (System 1).
Looking for help interpreting the logs and confirming whether this is driver/firmware related. Appreciate any comments.
Thanks,
Frank
My new Acer Swift 14 AI (SF14‑51T) has crashed three times this year while browsing in Edge with New Windows Outlook running in the background. I initially suspected a Copilot issue.
I’m updated to the latest BIOS and running Windows 11 Home 25H2 build 26200.7922. The crash produced Event ID 41 (Kernel‑Power) but no bugcheck or warnings. I had to abort with the power button; after reboot Edge restored all tabs and no data was lost.
I ran DISM online (no issues) and SFC, which repaired the file:C:\WINDOWS\System32\drivers\BthHfEnum.sys
Reliability Monitor only shows the unexpected shutdown.
System specs are already published in my profile (System 1).
Looking for help interpreting the logs and confirming whether this is driver/firmware related. Appreciate any comments.
Thanks,
Frank
Last edited:
My Computers
System One System Two
-
- OS
- Windows 11 Home 25H2 build: 26200.8524
- Computer type
- Laptop
- Manufacturer/Model
- Acer Swift A.I SF14-51T
- CPU
- Intel(R) Core(TM) Ultra 7 258V, 2200 Mhz, 8 Cores
- Motherboard
- Icefish_LNV, Version V1.15
- Memory
- 32 GB LPDDR5X (soldered)
- Graphics Card(s)
- Intel(R) Arc(TM) 140V GPU (16GB)
- Sound Card
- RealTek + Intel Smart Sound
- Monitor(s) Displays
- 14" IPS WUXGA
- Screen Resolution
- 1920x1200x60Hz
- Hard Drives
- Micron_2550_MTFDKBA1T0TGE, NVMe Gen4, 1TB
- PSU
- 45W USB-C GaN charger
- Case
- Full aluminum body
- Cooling
- 1 fan
- Keyboard
- US with Backlight
- Mouse
- Precision Trackpad
- Internet Speed
- 25 Mb/s 5G
- Browser
- Edge
- Antivirus
- Windows Defender
- Other Info
- BIOS Version/Date Insyde Corp. V1.15, 8/28/2025, Windows Hello IR camera with Facial recognition. Secure Boot 2026 KEK key installed
-
- Operating System
- Windows 11 Home 25H2 build: 26200.8524
- Computer type
- Laptop
- Manufacturer/Model
- Asus Vivobook K3502Z S15 15" OLED
- CPU
- Intel 12th Gen. i7 12700H, 14 cores, 2.3 GHz (24M Cache, up to 4.7 GHz, 6P+8E cores)
- Motherboard
- Alder Lake-H, 1700-4700 MHz clock rate
- Memory
- 8GB LPDDR4 on board + 8GB LPDDR4 3200 MHz in Dual Channel.
- Graphics card(s)
- Intel Iris Xe supports up to 4096 x 2304 @ 120Hz
- Sound Card
- Harman Kardon - DTS
- Monitor(s) Displays
- OLED 15.6inch 2.8K (2880 x 1620)
- Screen Resolution
- 16:9 aspect ratio 0.2ms response time 120Hz refresh rate, 550nits
- Hard Drives
- 512GB M.2 NVMe Gen4 PCIe 4.0 SSD, Micron_2450_MTFDKBA512TFK
- PSU
- 90-Watt USB charger (Thunderbolt4)
- Case
- Metal lid, plastic case
- Cooling
- 1 fan
- Keyboard
- With adjustable backlight
- Mouse
- Precision Trackpad
- Internet Speed
- ISP provides 15 mb/s WIFI LTE (4G), laptop WIFI 6 adapter.
- Browser
- Edge
- Antivirus
- Windows Defender
- Other Info
- BIOS American Megatrends International, LLC. 10.1.2.312, 13/03/2024. Network adapter: Intel Wi-Fi 6E AX211 160 MHz, Secure Boot 2026 KEK key installed








