Alexa for Windows 11 laptop stopped responding to voice commands.

I have the Alexa app on my laptop for a year and never had any problems with it. One Sunday night I got a windows update and installed it. The next day Alexa stopped responding to voice commands or pressing the button. Till then it was working fine. I contacted Microsoft On the net they checked everything on my laptop and couldn't find anything wrong and said it wasn't the update. They and I tried updating all drivers.I also ran scannow and it came back ok, DISM and it was good. Checdisk was ok. Running Windows 11 Home Version 23H2 on an HP Laptop with AMD Radeon processor. They said to contact Amazon. The app will play music or other things but Alexa is DOA. Any Idieas to try?

Hello, sorry no one has answered. Only thing I can suggest is make sure Alexa still has use of your microphone. Settings>Privacy & Security>Microphone

In all honesty, I do not know the answer, but from what I have gathered from my research, the Alexa app for PC is defunct as of right now. It may come back. There were reports as far back as December on MS forum that 23h2 broke their Alexa app. There was no resolution. I asked Co-pilot, which gave generic answers, but it did note something strange. It warns to NOT uninstall the app as it has been delisted and was no longer available. I take that to mean it is no longer available in the MS Store (I checked. it's not there) Whether MS pulled the app or Amazon did, I do not know. I also suggest your contact Amazon. Ask to speak to Alexa technical support. Maybe they can give an answer.

Thank you for replying. Alexa has use of the microphone and the voice recorder is working fine. I don't know how to get in touch with Amazon. I posted on their user board but have not got any replies. The App was very helpful for me. I would there's Fix coming or something.

I use Alexa devices rather than using my PC. I found these support numbers for Alexa devices but not for Alexa PC app. Maybe one of them can advise you.

Amazon Phone Numbers​

Toll-Free Number:​

• (888) 280-4331
  USA and Canada

Customer Service:​

• (877) 375-9365
  Amazon Alexa (In the US)
• (206) 922-0197
  Amazon Alexa (Outside the US)

Ok, thanks for the information I try and see what happens.