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AMD Ryzen 5 2500 : Vega 8 GFX refuses to work after driver installation?
Hello, I'm Chris thanks for having me on the ElevenForum. I have an HP Envy X360 15m-bq121dx with AMD Ryzen 5 2500U and AMD Radeon Vega 8 graphics with 32 gigabytes of ram & Windows 11 pro on this particular machine running same installation version as below.
Why does the driver not install proper for the Graphics? Any ideas? I DDU first then install the driver & restart & its not installed and it freezes up a lot & the driver crashes. Yet I cannot change the resolution. I'll post more screenshots of the Device Manager etc.
Thanks
Windows Build/Version
21H2
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Well-known member
Pro User
VIP
You may need to get drivers from HP, if they have customized the device ID of the graphics controller. I don't know that they've done that, but it wouldn't be very unusual on a laptop.
I hope that the Windows 10 drivers will work, as HP appears to not support 11 on this laptop. (I presume that you did an unsupported installation as the 2500U appears to not be a supported CPU.)
If you want to make a hobby of modifying the standard AMD drivers, you may find useful information at
LaptopVideo2Go Forums
OS
Windows 11 26100.3915
Computer type
PC/Desktop
Manufacturer/Model
homebuilt
CPU
Amd Threadripper 7970X
Motherboard
Gigabyte TRX50 Aero D
Memory
128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
Graphics Card(s)
Gigabyte RTX 4090 OC
Sound Card
none (USB to speakers), Realtek
Monitor(s) Displays
Philips 27E1N8900 OLED
Screen Resolution
3840 X 2160 @ 60Hz
Hard Drives
Crucial T700 2TB M.2 NVME SSD
PSU
BeQuiet! Straight Power 12 1500W
Case
Lian Li 011 Dynamic Evo XL
Cooling
SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
Keyboard
Cherry Streaming (wired)
Mouse
Logitech M500s (wired)
Internet Speed
2000/300 Mbps (down/up)
Other Info
Arris G36 modem/router
Operating System
windows 11 26100.3915
Computer type
PC/Desktop
Manufacturer/Model
homebuilt
CPU
Intel I9-13900K
Motherboard
Asus RoG Strix Z690-E
Memory
64GB G.Skill DDR5-6000
Graphics card(s)
Gigabyte RTX 3090 ti
Sound Card
built in Realtek
Monitor(s) Displays
Asus PA329C
Screen Resolution
3840 X 2160 @60Hz
Hard Drives
WDC SN850 1TB
PSU
eVGA SuperNOVA 1300 GT
Case
Lian Li 011 Dynamic Evo
Cooling
Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
Mouse
Logitech M500s (wired)
Keyboard
Logitech K120 (wired)
Well-known member
Thread Starter
Thanks for the reply. So far I installed the windows update driver & it worked but I wanted the adrenalin software suite so I had to install an older driver 22.3.1 amd drivers. Now every so often I get a total system freeze up. It happens every 10min or so. While watching a YouTube video the audio hangs when it freezes & you know how that sounds? Horrible. I think my 2500u mPGA pins have a cold solder joint on one of the pins from overheating. I think I need to replace the motherboard or bake 2500u on the board in the oven preheat 350f, 15min at 350f and done let cool and done.
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Well-known member
Pro User
VIP
Hmm... so you can install the AMD drivers.
OS
Windows 11 26100.3915
Computer type
PC/Desktop
Manufacturer/Model
homebuilt
CPU
Amd Threadripper 7970X
Motherboard
Gigabyte TRX50 Aero D
Memory
128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
Graphics Card(s)
Gigabyte RTX 4090 OC
Sound Card
none (USB to speakers), Realtek
Monitor(s) Displays
Philips 27E1N8900 OLED
Screen Resolution
3840 X 2160 @ 60Hz
Hard Drives
Crucial T700 2TB M.2 NVME SSD
PSU
BeQuiet! Straight Power 12 1500W
Case
Lian Li 011 Dynamic Evo XL
Cooling
SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
Keyboard
Cherry Streaming (wired)
Mouse
Logitech M500s (wired)
Internet Speed
2000/300 Mbps (down/up)
Other Info
Arris G36 modem/router
Operating System
windows 11 26100.3915
Computer type
PC/Desktop
Manufacturer/Model
homebuilt
CPU
Intel I9-13900K
Motherboard
Asus RoG Strix Z690-E
Memory
64GB G.Skill DDR5-6000
Graphics card(s)
Gigabyte RTX 3090 ti
Sound Card
built in Realtek
Monitor(s) Displays
Asus PA329C
Screen Resolution
3840 X 2160 @60Hz
Hard Drives
WDC SN850 1TB
PSU
eVGA SuperNOVA 1300 GT
Case
Lian Li 011 Dynamic Evo
Cooling
Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
Mouse
Logitech M500s (wired)
Keyboard
Logitech K120 (wired)
Well-known member
Pro User
VIP
AMD drivers for notebooks are a PITA if you install drivers directly from AMD. I have an HP laptop with same AMD APU and had to revert back to the lighter drivers that update via WU only on that machine.. The AMD control panel software is different to the one that downloads directly from AMD.
My suggestion (same as
@bobkn ) would be to download an older driver from
click here , remove the driver you have installed, install the older driver then let Windows Update maintain it.
OS
Win 11 Home & Pro
Computer type
Laptop
Manufacturer/Model
ASUS Vivobook
CPU
AMD Ryzen™ 7 7730U
Motherboard
M1605YA
Memory
15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
Graphics Card(s)
512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
Monitor(s) Displays
Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
Screen Resolution
1920 X 1200
Hard Drives
953GB Western Digital WD
PSU
45 Watts
Mouse
Lenovo Bluetooth.
Internet Speed
500 Mbps
Browser
Edge
Antivirus
Defender
Operating System
Windows 11
Computer type
Laptop
Manufacturer/Model
ACER NITRO
CPU
AMD Ryzen 7 5800H / 3.2 GHz
Motherboard
CZ Scala_CAS (FP6)
Memory
32 GB DDR4 SDRAM 3200 MHz
Graphics card(s)
NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
Sound Card
Realtek Audio. NVIDIA High Definition Audio
Monitor(s) Displays
15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
Screen Resolution
1920 x 1080 (Full HD)
Hard Drives
Samsung 970 Evo Plus 2TB NVMe M.2
PSU
180 Watt, 19.5 V
Mouse
Lenovo Bluetooth
Internet Speed
500 Mbps
Browser
Edge
Antivirus
Defender
Well-known member
Thread Starter
For some reason 22.5.1 wouldn't install but 22.3.1 is installed now without issue. I also just replaced my screen & hooked up the touch screen & it seems to be working really good. I'll try 22.5.1 again since my replaced my screen & touch screen is hooked up.
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Well-known member
Thread Starter
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Well-known member
Thread Starter
I ran the 22.5.1 again and repaired it & it worked this time. Gonna restart & see if it installed correctly.
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Well-known member
Thread Starter
Yeah it worked this time.
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Well-known member
Thread Starter
I have WHEA hardware errors in hwinfo. Is my board shot?
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Well-known member
Thread Starter
I narrowed it down to the PCI Express Root Port. Looks like an old out of date driver.
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
