AMD Ryzen 5 2500 : Vega 8 GFX refuses to work after driver installation?


chris89

chris89

Well-known member
Local time
10:06 AM
Posts
18
OS
Windows 11 Pro x64
Hello, I'm Chris thanks for having me on the ElevenForum. I have an HP Envy X360 15m-bq121dx with AMD Ryzen 5 2500U and AMD Radeon Vega 8 graphics with 32 gigabytes of ram & Windows 11 pro on this particular machine running same installation version as below.

Why does the driver not install proper for the Graphics? Any ideas? I DDU first then install the driver & restart & its not installed and it freezes up a lot & the driver crashes. Yet I cannot change the resolution. I'll post more screenshots of the Device Manager etc.

Thanks

windows version.jpg
 
Windows Build/Version
21H2

My Computer My Computer

At a glance

Windows 11 Pro x643700x 4.7ghz32gb team ddr4-4000rx480
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
You may need to get drivers from HP, if they have customized the device ID of the graphics controller. I don't know that they've done that, but it wouldn't be very unusual on a laptop.

I hope that the Windows 10 drivers will work, as HP appears to not support 11 on this laptop. (I presume that you did an unsupported installation as the 2500U appears to not be a supported CPU.)

If you want to make a hobby of modifying the standard AMD drivers, you may find useful information at LaptopVideo2Go Forums
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway

  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
Thanks for the reply. So far I installed the windows update driver & it worked but I wanted the adrenalin software suite so I had to install an older driver 22.3.1 amd drivers. Now every so often I get a total system freeze up. It happens every 10min or so. While watching a YouTube video the audio hangs when it freezes & you know how that sounds? Horrible. I think my 2500u mPGA pins have a cold solder joint on one of the pins from overheating. I think I need to replace the motherboard or bake 2500u on the board in the oven preheat 350f, 15min at 350f and done let cool and done.
 

My Computer My Computer

At a glance

Windows 11 Pro x643700x 4.7ghz32gb team ddr4-4000rx480
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Hmm... so you can install the AMD drivers.

The 22.5.1 Windows 10 drivers (date 10 May 2022) won't work for you?

I suggest only baking a motherboard that you're prepared to replace.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway

  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
AMD drivers for notebooks are a PITA if you install drivers directly from AMD. I have an HP laptop with same AMD APU and had to revert back to the lighter drivers that update via WU only on that machine.. The AMD control panel software is different to the one that downloads directly from AMD.

My suggestion (same as @bobkn ) would be to download an older driver from click here, remove the driver you have installed, install the older driver then let Windows Update maintain it.
 

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  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender

  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
For some reason 22.5.1 wouldn't install but 22.3.1 is installed now without issue. I also just replaced my screen & hooked up the touch screen & it seems to be working really good. I'll try 22.5.1 again since my replaced my screen & touch screen is hooked up.
 

My Computer My Computer

At a glance

Windows 11 Pro x643700x 4.7ghz32gb team ddr4-4000rx480
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120

My Computer My Computer

At a glance

Windows 11 Pro x643700x 4.7ghz32gb team ddr4-4000rx480
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
I ran the 22.5.1 again and repaired it & it worked this time. Gonna restart & see if it installed correctly.
 

My Computer My Computer

At a glance

Windows 11 Pro x643700x 4.7ghz32gb team ddr4-4000rx480
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
Yeah it worked this time.
 

My Computer My Computer

At a glance

Windows 11 Pro x643700x 4.7ghz32gb team ddr4-4000rx480
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
I have WHEA hardware errors in hwinfo. Is my board shot?
Screenshot (1).png
 

My Computer My Computer

At a glance

Windows 11 Pro x643700x 4.7ghz32gb team ddr4-4000rx480
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
I narrowed it down to the PCI Express Root Port. Looks like an old out of date driver.
Screenshot (3).png
 

My Computer My Computer

At a glance

Windows 11 Pro x643700x 4.7ghz32gb team ddr4-4000rx480
OS
Windows 11 Pro x64
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
3700x 4.7ghz
Motherboard
asus x570i gaming
Memory
32gb team ddr4-4000
Graphics Card(s)
rx480
Monitor(s) Displays
Hisense 43A6H 4k
Screen Resolution
1080p
Hard Drives
some ssds & a couple 3.5" drives too
PSU
1000w kingwin
Case
coolmaster something or other
Cooling
thermalright true copper ultra extreme 120
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