Solved Another W11 sleep/wake problem


Nylo

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Hi,
1st post here so apologies if I am asking a question that been asked before, I have searched the forum somewhat but I can't find the same problem as mine.

I have a MSI Summit E16 Flip. CPU 12th Gen i7-1280P. Intel Iris Xe graphics.
Windows version 21H2 (Build 22000.795)
Whilst most of the info online relates to problems with people not wanting to have to log on (fingerprint or PIN) when they wake their laptop from sleep, my problem is the opposite - I can't get it to require a log on (PIN or fingerprint). It just boots straight into the last screen as I left it, even if left overnight and unplugged.
I want my laptop to require a logon before it populates the screen and reveals all of my details!
.
After lots of searching, so far I have disabled/stopped facial recognition (Hello).
I do have fingerprints registered, a fingerprint scanner was a requirement on a new laptop so this has to work.
I have a PIN.
From the " When you've been away, when should Windows require you to sign in again?" drop-down list, it is on 'Every Time' and greyed-out so I can't change it even if I wanted to.
From Administrator Command Prompt I get the following:
C:\Windows\system32>powercfg /a
The following sleep states are available on this system:
Standby (S0 Low Power Idle) Network Connected
Hibernate
Fast Startup

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Standby (S2)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Standby (S3)
This standby state is disabled when S0 low power idle is supported.

Hybrid Sleep
Standby (S3) is not available.
The hypervisor does not support this standby state.

.
I bought the laptop last week so if I can't get this sorted I will return it, which would be a shame as it's quite a nice, simple laptop (I previously had gaming rigs).
I hope I've included all of the details required for one of you decent chaps/lasses to put me out of my misery!

Thanks.
Nylo.
 
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Cromax

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Use winaero tweaker in search type require a password on wake up.
 

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Nylo

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Thanks Cromax.
OK, so I'm not as tech savvy as you may think but I think I got what you meant.
I followed option 3. Turn On Require Sign-in on Wakeup to "When PC wakes up from sleep" from Brink tutorial Aug 5, 2021 but nothing changed.
I'm not sure I'm doing the right thing here and a little reluctant to go blasting on when I'm not sure what I'm doing.
My last laptop I managed to create a partition that I could never get rid so I don't want to end up there again.
 

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Cromax

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Screenshot 2022-07-20 235726.png

There, winaero tweaker it's free program to tweak windows it literally has checkbox if it doesnt work you can uncheck it
 

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Nylo

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:LOL:
Thanks. Obv. without installing the software I wasn't able to see that.
I may be naive but it's my opinion that a laptop with a fingerprint scanner should work without the need for 3rd party software (as good as it may be) to enable it and I'd like to try to get this working on it's own merits if I can.

If I can't get this working without that software then I may have to rethink my choice of laptop.
If it's a definite windows problem then I think I'll stick with my old rig until this is sorted with MS. A secure sleep function is important to me as I will be travelling considerably.
7
 

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glasskuter

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Good to have to at the forum. Look at settings- accounts - signin options-scroll down to additional settings-"If you've been away when should windows require you to signin again'-click drop arrow to change
 

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Nylo

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Good to have to at the forum. Look at settings- accounts - signin options-scroll down to additional settings-"If you've been away when should windows require you to signin again'-click drop arrow to change
I'm sorry, I'm not sure what opening sentence means.

I did explain in my opening gambit that I'd already looked at the sign in options in box and it is greyed out.
The dropdown is populated with 'Every Time' though so it seems to be pre-set to how I want it.
Thanks for your help though, it is appreciated, this issue is driving me mad. Made all the worse by the fact that most other complaints are from people who don't want to have to sign in but can't get rid of it. The irony!
 

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glasskuter

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You have modern standby. If you have Windows 11 Pro you should be able to use either option 5 or 6 in this tutorial. If you have Windows 11 Home, you will have to use the reg file method in option 6. (To Enable Allow Users to Select when Password is Required when Resuming from Modern Standby)

You should then be able to change your settings as per OPTION 1.

@Brink Am I advising this poster correctly? This modern standby BS confuses me along with everyone else.
 

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Nylo

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Thanks for all the effort. Unfortunately, I ran all of the reg keys but it's still the same - from shutdown to restart it requires PIN/fingerprint but from sleep/hibernate it wakes straight to desktop/last page etc. no PIN or fingerprint requested.
I'm starting to think this is a duff machine. Short of manually shutting down each time I step away the system is completely open.

ETA - when I've been away ... is still greyed out
 

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glasskuter

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Dru2

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First off...
I may be naive but it's my opinion that a laptop with a fingerprint scanner should work without the need for 3rd party software (as good as it may be) to enable it and I'd like to try to get this working on it's own merits if I can.
Agree, no need to use winaero since as you noted the PC should work without it, so let's figure why it's not, instead of masking it with a third-party app that still may not solve the issue.

With that, and for clarity... are you using a Microsoft or local account? Are you the registered user? Just need to be sure where we are.

I did explain in my opening gambit that I'd already looked at the sign in options in box and it is greyed out.
To be clear, you're saying the entire below section as shown is greyed out? Or do you mean certain settings within?

2022-07-21_17-09-08.jpg

Since a picture is worth a thousand words, please post an image of the "Sign-in Options screen with the dropdowns exposed so we may see any messages associated with the various options. This should give a clue to what's going on. Posted image should look like this...

Account Sign-in options.jpg

I bought the laptop last week so if I can't get this sorted I will return it, which would be a shame as it's quite a nice,
And yeah, if things aren't working right, you should have the laptop replaced.


My two cents.
 
Last edited:

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glasskuter

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The message that @Dru2 marked in red directly coincides with the following text in Brink's tutorial:
If the Require sign-in setting is grayed out with a Windows hello is preventing some options from being shown message, it means it is not possible to change the Require sign-in setting while Windows Hello (ex: face) is enabled since it is assumed you want to use Windows Hello to sign in every time.

If the Require sign-in setting is grayed out with a Authentication is not required when this PC wakes from sleep message, then it has been disabled by disabling the Require a password when a computer wakes (plugged in) and/or Require a password when a computer wakes (on battery) policies in Option Three or Option Four.

If the Require sign-in setting is grayed out with a Authentication is required when this PC wakes from sleep message, then it has been disabled by enabling the Require a password when a computer wakes (plugged in) and/or Require a password when a computer wakes (on battery) policies in Option Three or Option Four.

If you have Modern Standby and the Require sign-in setting is grayed out without a message in red, then it has been disabled using the Allow users to select a password is required when resuming from connected standby policy in Option Five or Option Six.

A secure sleep function is important to me as I will be travelling considerably.
Just as an FYI-If you will be travelling with this laptop stored in an enclosed case, you need to read all the posts on this forum and across the web that have reported extreme overheating and battery drain when modern standby laptops are stored in a case , some reporting the problem even if the lid is closed on a desk.. It is most common in Dell, Asus, and Lenovo laptops, but a search of the web shows some reports include MSI. The only solution these users have posted is to shut down before storing it or at the very least use hibernate. It is a known problem that no one has found a solution for.

I do not know if your model will exhibit such a problem, but I just wanted you to be aware of it so you can pay attention.
 

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Dru2

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@Brink, is this tutorial still applicable to Windows 11 as the Option One settings aren't available on my Windows 11 Pro (RTM) desktop system (Not Modern Standby capable). Windows "Hello" though, is already enabled - I use facial since my camera supports it. I can also use Pin if the camera doesn't work.


Thanks.
 

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    Radeon VII
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    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
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    Intel
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    16igg
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    Intel HD 620
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TraderGary

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Dell warns customers using Modern Standby to shut down completely when carrying in an enclosed case as overheating may occur.
 

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Brink

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@Brink, is this tutorial still applicable to Windows 11 as the Option One settings aren't available on my Windows 11 Pro (RTM) desktop system (Not Modern Standby capable). Windows "Hello" though, is already enabled - I use facial since my camera supports it. I can also use Pin if the camera doesn't work.


Thanks.

You would want to use the tutorial below for Windows 11 instead. :-)

 

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Dru2

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The message that @Dru2 marked in red directly coincides with the following text in Brink's tutorial:
And why a picture is worth a thousand words. Let's see if there are any actual messages ;-)
 

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    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

Dru2

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You would want to use the tutorial below for Windows 11 instead. :)

Thank you. Couldn't find it. Also, @glasskuter linked to the Windows 10 version. OP needs the Win 11 one.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

glasskuter

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Windows 11 Pro 22H2 22621.608
I apologize. I linked that tutorial because another MVP on Microsoft's Windows 11 forum had linked to it for the same problem. I was unaware a new one had been written for 11.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

glasskuter

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Tutorial says"it is not possible to change this setting while a facial recognition or fingerprint recognition Windows Hello sign-in option has been added for your account since it is assumed you want to use Windows Hello to sign in every time."

I think that is the root of this problem. The OP disabled facial recognition, but not fingerprint.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

Dru2

Well-known member
Power User
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2,094
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Virginia
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Windows 11 Pro 21H2 (22000.795)
Yeah, a lot of stuff written for 10 doesn't aways correspond to Windows 11's settings.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

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