BDOS volmgr 162, kernel power 41

mtw · Mar 25, 2024

My PC is around 2 months old and I'm suddenly getting crashes for the past 3 weeks, this crash happens randomly 1 to 5 times a day. I've never had a crash while gaming.
The crash happens on the desktop, while browsing the internet, during system shutdown.
I did everything I could find on the internet about it. Today I reinstalled the system. Did not help.

Errors:
volmgr event 162 before kernel power 41.
Before the error 162 there is an error 6008 and before that there are loads of warning 10016.
After error 162 is error 1001. I don't know if that helps but I hope it does.

I suspect a motherboard failure. I need confirmation about it.

HELP.

zbook · Mar 25, 2024

There was only one recorded BSOD.

There appears to be a drive or drive connection problem.

Plan to test all drives.

Then the likely problematic drive will be detached to check computer stability / instability.

The were newer BIOS.

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run HD Tune (free or trial) (all drives) > post share links

HD Tune website

HD Tune

www.hdtune.com

a) Health
b) Benchmark
c) Full error scan

3) Run Sea Tools for Windows Long Generic test (all drives) > post share links

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

4) After drive testing has completed plan to detach one drive then check computer stability / instability

5) The BIOS Version/Date American Megatrends International, LLC. 2.02, 11/17/2023

Upgrade the BIOS: 2.02 > 2.10

https://pg.asrock.com/mb/AMD/B650E%20PG%20Riptide%20WiFi/index.asp#BIOS

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 890.1 GB
Total Space: 975.9 GB
File System: NTFS
      Model: SSDPR-PX700-01T-80

      Drive: D:
 Free Space: 161.1 GB
Total Space: 228.9 GB
File System: NTFS
      Model: GOODRAM

      Drive: E:
 Free Space: 134.8 GB
Total Space: 227.7 GB
File System: NTFS
      Model: GOODRAM

      Drive: F:
 Free Space: 325.1 GB
Total Space: 953.9 GB
File System: NTFS
      Model: WDC WD10EZEX-08WN4A0

zbook · Mar 25, 2024

HD Tune and Sea Tools for Windows can run:

a) overnight while sleeping
b) simultaneously on the same drive
c) on different drives at the same time

When troubleshooting has completed plan to install these drivers:

Code:

Not Available    ACPI\AMDIF031\0    The drivers for this device are not installed.

Urządzenie PCI    PCI\VEN_1022&DEV_14DE&SUBSYS_164E1002&REV_00\4&16012499&0&0041    The drivers for this device are not installed.

Generic Bluetooth Adapter    USB\VID_0E8D&PID_0608&MI_00\9&330F77BF&0&0000    43

Kontroler szyfrowania/odszyfrowywania PCI    PCI\VEN_1022&DEV_1649&SUBSYS_16491022&REV_00\4&16012499&0&0241    The drivers for this device are not installed.

Kontroler sieci    PCI\VEN_14C3&DEV_0608&SUBSYS_060814C3&REV_00\6&22A3A871&0&00500011    The drivers for this device are not installed.

Not Available    ACPI\AMDI0052\2&DABA3FF&0    The drivers for this device are not installed.

mtw · Mar 25, 2024

missing drivers and single BSOD are caused by reinstalling the system.

I will do what you wrote, but it may take me a few days.

zbook · Mar 25, 2024

mtw · Apr 8, 2024

Hello everyone!
Hello zbook!
I have done all disk tests and there are no problems, no bad sectors, but... you told me: "There appears to be a drive or drive connection problem." and I disconnected all cables from every socket that have anything to do with the disks. And I connected it again, pressing the plugs.
Since then no problems, no BSODs.

Sometimes it's a stupid thing and so many problems.

I was about to return the motherboard for a complaint or buy a new power supply.

Thank you very much zbook.

zbook · Apr 9, 2024

In 5 -7 days post a new V2 share link.

If there are no major problems seen in the collected files then that will complete the troubleshooting.

mtw · Apr 10, 2024

I didn't do anything with the drivers and BIOS. No time. But it's not a problem.
V2 and TuneUp logs

zbook · Apr 10, 2024

The logs were in a foreign language and could not be scanned.

The were no collected BSOD dump files since
Mon Mar 25 07:33:01.922 2024 (UTC - 5:00)

Code:

Event[3148]
  Log Name: System
  Source: EventLog
  Date: 2024-04-01T21:58:57.3980000Z
  Event ID: 6008
  Task: N/A
  Level: B│ŕdy
  Opcode: N/A
  Keyword: Klasyczny,
  User: N/A
  User Name: N/A
  Computer: mtw
  Description:
Poprzednie zamkniŕcie systemu przy 14:48:43 na ?31.?03.?2024 by│o nieoczekiwane.

mtw · Apr 10, 2024

I change language.
V2 logs

zbook · Apr 10, 2024

These were the findings:

Code:

Event[3171]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-04-01T21:58:52.7730000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: ZARZąDZANIE NT\SYSTEM
  Computer: mtw
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Not Available    ACPI\AMDIF031\0    The drivers for this device are not installed.

PCI Device    PCI\VEN_1022&DEV_14DE&SUBSYS_164E1002&REV_00\4&16012499&0&0041    The drivers for this device are not installed.

Generic Bluetooth Adapter    USB\VID_0E8D&PID_0608&MI_00\9&330F77BF&0&0000    43

PCI Encryption/Decryption Controller    PCI\VEN_1022&DEV_1649&SUBSYS_16491022&REV_00\4&16012499&0&0241    The drivers for this device are not installed.

Network Controller    PCI\VEN_14C3&DEV_0608&SUBSYS_060814C3&REV_00\6&22A3A871&0&00500011    The drivers for this device are not installed.

Not Available    ACPI\AMDI0052\2&DABA3FF&0    The drivers for this device are not installed.

mtw · Apr 21, 2024

Hi, I installed drivers and uptated BIOS.
My logs.

zbook · Apr 22, 2024

These were the last reports in the collected log files:

a) BSOD: 03/25/2024

b) Unexpected shutdown: 04/13/2024

There were approximately 9 unexpected shutdowns and restarts between 03/25 and 04/21.

Please post share links with event viewer results: