Bitlocker / TPM failure


ChrisPbass

Active member
Local time
9:44 PM
Posts
85
OS
w11 home
I tried to enable Bitlocker on a w11 pro machine with AMD processor. Windows gave an error saying the encryption key could not be obtained from TPM.
I was able to print out the code for bitlocker.
I went on youtub3 and determined that TPM was not enabled but BIOS says it is ... and it shows up in device manager.

So....what are my options here?

EDIT:
My apologies.
I need help on a 2nd computer
Desktop running w/11 pro, fully updated
ASUS B550-F with an AMD 7 5700x
 
Windows Build/Version
latest greatest
Last edited:

My Computers

System One System Two

  • OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo i3
    Memory
    24gb
    Hard Drives
    M2
    Antivirus
    Malwarebytes
    Other Info
    W11 home updated
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb
It might help for us volunteers helping others to know what motherboard is involved.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
It might help for us volunteers helping others to know what motherboard is involved.
He's on a laptop, it looks like, so he might not know.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 RP channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Corsair Vengeance RGB PRO 64GB (2x32GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    ASUS GeForce RTX 4070 Super OC 12GB DDR6 / ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6
    Sound Card
    Proprietary on MB
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Corsair RM1000e
    Case
    Phanteks Enthoo Pro Full Tower Chassis with Window
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s download / ~700Mb/s upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes
I asked because the OP's computer specs shows Home on the Notebook.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
sorry...I forgot...doing too many things. Updated the OP
 

My Computers

System One System Two

  • OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo i3
    Memory
    24gb
    Hard Drives
    M2
    Antivirus
    Malwarebytes
    Other Info
    W11 home updated
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb
Buuummmmmpppppp - I have access to the PC today ~ ~ ~ Any thoughts or help?
 

My Computers

System One System Two

  • OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo i3
    Memory
    24gb
    Hard Drives
    M2
    Antivirus
    Malwarebytes
    Other Info
    W11 home updated
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb
1.) Have you updated your bios? See here: (if you use bitlocker, make sure the key is backed up)


2.) Is TPM enabled in the bios?

3.) Can you see it under windows security > device security? Is the security processor enabled? You can click on details there and run the troubleshooter/clear the tpm.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 Mobile 4GB Vram
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz
    Screen Resolution
    Internal laptop screen: 1920 x 1080 @ 120hz
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computers

System One System Two

  • OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo i3
    Memory
    24gb
    Hard Drives
    M2
    Antivirus
    Malwarebytes
    Other Info
    W11 home updated
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb

I will try this later. Thank you
 

My Computers

System One System Two

  • OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo i3
    Memory
    24gb
    Hard Drives
    M2
    Antivirus
    Malwarebytes
    Other Info
    W11 home updated
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 Mobile 4GB Vram
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz
    Screen Resolution
    Internal laptop screen: 1920 x 1080 @ 120hz
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme

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