Bitlocker / TPM failure


ChrisPbass

ChrisPbass

Well-known member
Member
Local time
1:56 PM
Posts
163
OS
w11 home
I tried to enable Bitlocker on a w11 pro machine with AMD processor. Windows gave an error saying the encryption key could not be obtained from TPM.
I was able to print out the code for bitlocker.
I went on youtub3 and determined that TPM was not enabled but BIOS says it is ... and it shows up in device manager.

So....what are my options here?

EDIT:
My apologies.
I need help on a 2nd computer
Desktop running w/11 pro, fully updated
ASUS B550-F with an AMD 7 5700x
 
Windows Build/Version
latest greatest
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    w11 homei7 Raptor Lake16gb DDR5 8 slots/2 each???Intel XE
    OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    ThinkPad T14s Gen 4
    CPU
    i7 Raptor Lake
    Memory
    16gb DDR5 8 slots/2 each???
    Graphics Card(s)
    Intel XE
    Monitor(s) Displays
    Acer / Viewsonic 24"
    Screen Resolution
    1920*1200
    Hard Drives
    M2 Aprilcom 1tb
    Keyboard
    wireless Logi
    Mouse
    Logi k270
    Internet Speed
    1gb
    Browser
    Brave or Thorium ocasionally
    Antivirus
    Malwarebytes
    Other Info
    W11 Home

  • At a glance

    W11 ProAMD ryzen 7 5500x16gb
    Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb
It might help for us volunteers helping others to know what motherboard is involved.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Berton said:
It might help for us volunteers helping others to know what motherboard is involved.
Click to expand...
He's on a laptop, it looks like, so he might not know.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 RP channelRyzen 9 5900XCorsair Vengeance RGB PRO 64GB (2x32GB) DDR4 ...ASUS GeForce RTX 4070 Super OC 12GB DDR6 / ZO...
    OS
    Windows 11 Pro 25H2 RP channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Corsair Vengeance RGB PRO 64GB (2x32GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    ASUS GeForce RTX 4070 Super OC 12GB DDR6 / ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6
    Sound Card
    Proprietary on MB / FiiO K5Pro DAC
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Corsair RM1000e
    Case
    Phanteks Enthoo Pro Full Tower Chassis with Window
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s download / ~700Mb/s upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360

  • At a glance

    Windows 11 ProRyzen 7 3700X32MB DDR4I forget, but it's old. I can't see the need ...
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24" (dual monitor setup)
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes
  • ASUS Vivobook 16X, 16" WUXGA(1920x1200) Business Laptop Computer, AMD Ryzen 7, 16GB DDR4 RAM, 1TB SSD, Windows 11 Pro, Wi-Fi 6, USB-C, Full-Sized Keyboard, Webcam, HDMI
I asked because the OP's computer specs shows Home on the Notebook.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
sorry...I forgot...doing too many things. Updated the OP
 

My Computers My Computers

System One System Two

  • At a glance

    w11 homei7 Raptor Lake16gb DDR5 8 slots/2 each???Intel XE
    OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    ThinkPad T14s Gen 4
    CPU
    i7 Raptor Lake
    Memory
    16gb DDR5 8 slots/2 each???
    Graphics Card(s)
    Intel XE
    Monitor(s) Displays
    Acer / Viewsonic 24"
    Screen Resolution
    1920*1200
    Hard Drives
    M2 Aprilcom 1tb
    Keyboard
    wireless Logi
    Mouse
    Logi k270
    Internet Speed
    1gb
    Browser
    Brave or Thorium ocasionally
    Antivirus
    Malwarebytes
    Other Info
    W11 Home

  • At a glance

    W11 ProAMD ryzen 7 5500x16gb
    Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb
Buuummmmmpppppp - I have access to the PC today ~ ~ ~ Any thoughts or help?
 

My Computers My Computers

System One System Two

  • At a glance

    w11 homei7 Raptor Lake16gb DDR5 8 slots/2 each???Intel XE
    OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    ThinkPad T14s Gen 4
    CPU
    i7 Raptor Lake
    Memory
    16gb DDR5 8 slots/2 each???
    Graphics Card(s)
    Intel XE
    Monitor(s) Displays
    Acer / Viewsonic 24"
    Screen Resolution
    1920*1200
    Hard Drives
    M2 Aprilcom 1tb
    Keyboard
    wireless Logi
    Mouse
    Logi k270
    Internet Speed
    1gb
    Browser
    Brave or Thorium ocasionally
    Antivirus
    Malwarebytes
    Other Info
    W11 Home

  • At a glance

    W11 ProAMD ryzen 7 5500x16gb
    Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb
1.) Have you updated your bios? See here: (if you use bitlocker, make sure the key is backed up)

rog.asus.com

ROG STRIX B550-F GAMING | Motherboards | ROG USA

ROG Strix B550-F Gaming: Unleash Ryzen with PCIe 4.0, ultra-fast M.2, Intel 2.5Gb Ethernet, and SupremeFX audio for an immersive experience.
rog.asus.com rog.asus.com

2.) Is TPM enabled in the bios?

3.) Can you see it under windows security > device security? Is the security processor enabled? You can click on details there and run the troubleshooter/clear the tpm.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProRyzen 7 5700 X3D64 GB DDR4 3600mhz Gskill Ripjaws VRTX 4070 Super , 12GB VRAM Asus EVO Overclock
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    4TB Western Digital nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G203
    Internet Speed
    1.2gbps Fiber 😎

  • At a glance

    Chrome OSIntel Pentium Quad Core4GB LPDDR4
    Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
www.elevenforum.com

Clear TPM in Windows 11

This tutorial will show you how to clear the Trusted Platform Module (TPM) security processor to reset it back to a default state. Trusted Platform Module (TPM) technology is designed to provide hardware-based, security-related functions. A TPM chip is a secure crypto-processor that is designed...
www.elevenforum.com www.elevenforum.com
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
andrew129260 said:
1.) Have you updated your bios? See here: (if you use bitlocker, make sure the key is backed up)

rog.asus.com

ROG STRIX B550-F GAMING | Motherboards | ROG USA

ROG Strix B550-F Gaming: Unleash Ryzen with PCIe 4.0, ultra-fast M.2, Intel 2.5Gb Ethernet, and SupremeFX audio for an immersive experience.
rog.asus.com rog.asus.com

2.) Is TPM enabled in the bios?

3.) Can you see it under windows security > device security? Is the security processor enabled? You can click on details there and run the troubleshooter/clear the tpm.
Click to expand...

I have not update the bios, but yes and yes
 

My Computers My Computers

System One System Two

  • At a glance

    w11 homei7 Raptor Lake16gb DDR5 8 slots/2 each???Intel XE
    OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    ThinkPad T14s Gen 4
    CPU
    i7 Raptor Lake
    Memory
    16gb DDR5 8 slots/2 each???
    Graphics Card(s)
    Intel XE
    Monitor(s) Displays
    Acer / Viewsonic 24"
    Screen Resolution
    1920*1200
    Hard Drives
    M2 Aprilcom 1tb
    Keyboard
    wireless Logi
    Mouse
    Logi k270
    Internet Speed
    1gb
    Browser
    Brave or Thorium ocasionally
    Antivirus
    Malwarebytes
    Other Info
    W11 Home

  • At a glance

    W11 ProAMD ryzen 7 5500x16gb
    Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb
FreeBooter said:
www.elevenforum.com

Clear TPM in Windows 11

This tutorial will show you how to clear the Trusted Platform Module (TPM) security processor to reset it back to a default state. Trusted Platform Module (TPM) technology is designed to provide hardware-based, security-related functions. A TPM chip is a secure crypto-processor that is designed...
www.elevenforum.com www.elevenforum.com
Click to expand...

I will try this later. Thank you
 

My Computers My Computers

System One System Two

  • At a glance

    w11 homei7 Raptor Lake16gb DDR5 8 slots/2 each???Intel XE
    OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    ThinkPad T14s Gen 4
    CPU
    i7 Raptor Lake
    Memory
    16gb DDR5 8 slots/2 each???
    Graphics Card(s)
    Intel XE
    Monitor(s) Displays
    Acer / Viewsonic 24"
    Screen Resolution
    1920*1200
    Hard Drives
    M2 Aprilcom 1tb
    Keyboard
    wireless Logi
    Mouse
    Logi k270
    Internet Speed
    1gb
    Browser
    Brave or Thorium ocasionally
    Antivirus
    Malwarebytes
    Other Info
    W11 Home

  • At a glance

    W11 ProAMD ryzen 7 5500x16gb
    Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProRyzen 7 5700 X3D64 GB DDR4 3600mhz Gskill Ripjaws VRTX 4070 Super , 12GB VRAM Asus EVO Overclock
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    4TB Western Digital nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G203
    Internet Speed
    1.2gbps Fiber 😎

  • At a glance

    Chrome OSIntel Pentium Quad Core4GB LPDDR4
    Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
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