Solved Black screen after installing AMD drivers

spapakons

Active member
Local time
12:38 AM
Posts
104
Hello!

I have a system with Asrock B460M Pro4 motherboard, 16GB RAM, Intel Core i3-10400f CPU and and old AMD R7 340 graphics card that had Windows 10 installed but something went wrong and would not start Windows either in normal mode or Safe mode. The error says "Critical Process Died". If anyone knows what that is and how to fix it, please do tell.

I did not want to reset Windows 10 or risk losing any data, so I put a spare SSD and installed Windows 11 on it. I was in the process of upgrading the drivers when I downloaded latest AMD driver from here: https://www.amd.com/en/support/grap...es/amd-radeon-r7-300-series/amd-radeon-r7-340

While installing the AMD driver the screen turned black and never finished installing. I then hit the reset button and restarted the computer. Again there is only a black screen. Unless I go in Safe Mode and manually replace the AMD driver with Microsoft Basic Display Adapter from the Device Manager, there is no way to boot normally into the desktop. Can you please confirm that the graphics card is faulty? Is that a driver issue? Have you seen it before? Is that related to the Windows 10 issue (Critical Process Died) ? Any help appreciated. Thanks
 

My Computer

System One

  • Operating System
    Windows 11 Pro 21H2 64-bit (build 22000.258)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER

SlicEnDicE

Well-known member
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12:38 AM
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613
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Finland
While your GPU supports DX12 which is required for Windows 11, the cards feature set is only for DirectX 11.1. I think this may be the issue. I am not 100% certain though.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro build 10.0.22483.1000 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    400/100Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro, Windows 11 Pro build 10.0.22000.282 (VHDX, OfflineInsiderEnrolled to RP) , Linux Mint 20
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-2600k @4.4GHz
    Motherboard
    Asus P8Z68-V PRO/GEN3
    Memory
    16GB 4x4GB 1600MHz CL9
    Graphics card(s)
    MSI GTX970 4GB
    Sound Card
    Soundblaster X-Fi
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    750W
    Case
    Fractal Design (something old)
    Cooling
    Noctua
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    400/100Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender

tinmar49

Active member
Local time
10:38 PM
Posts
114
Location
UK
There is no Intel i3 10400f, there is an i5, though, I checked that hoping the cpu might have built in graphics.
 

My Computer

System One

  • Operating System
    W11 pro beta
    Computer type
    PC/Desktop
    CPU
    Athlon 3000G
    Motherboard
    Asrock A320M-HDV r4.0
    Memory
    8Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
    Sound Card
    onboard
    Monitor(s) Displays
    AOC 27
    Screen Resolution
    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
    PSU
    400W Novatech semi modular 80+bronze.
    Case
    Fractal Design
    Keyboard
    Front 2 x 120mmmm, rear 100mm, stock psu cooler.
    Internet Speed
    215/21
    Browser
    Firefox and edge
    Antivirus
    Windows Security and free Malwarebytes

spapakons

Active member
Thread Starter
Local time
12:38 AM
Posts
104
Hello! The problem was that the graphics card had gone bad, so it worked in basic mode without acceleration (BIOS and simple 2D graphics with Microsoft Basic Display Adapter), but when I installed the drivers it failed to a black screen. It was out of Warranty, so I decided to try fixing it myself. I removed the fan and heatsink, cleaned the thermal paste from the AMD chip and then used a heat gun at about 260 degrees Celsius for a few seconds to airflow repair the card. I heated mostly the AMD chip, but also the memory chips and the rest of the card. I then put fresh thermal paste and put back the heatsink and fan and booted into Windows again. It worked! Now I can install latest AMD drivers properly without any glitch. In some performance test maximum temperature was 65 degrees Celsius without any issue. I'll mark the thread solved. Thank you all.
 

My Computer

System One

  • Operating System
    Windows 11 Pro 21H2 64-bit (build 22000.258)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER

tinmar49

Active member
Local time
10:38 PM
Posts
114
Location
UK
Great result, you will know what to do if that happens again, get a new graphics card.
 

My Computer

System One

  • Operating System
    W11 pro beta
    Computer type
    PC/Desktop
    CPU
    Athlon 3000G
    Motherboard
    Asrock A320M-HDV r4.0
    Memory
    8Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
    Sound Card
    onboard
    Monitor(s) Displays
    AOC 27
    Screen Resolution
    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
    PSU
    400W Novatech semi modular 80+bronze.
    Case
    Fractal Design
    Keyboard
    Front 2 x 120mmmm, rear 100mm, stock psu cooler.
    Internet Speed
    215/21
    Browser
    Firefox and edge
    Antivirus
    Windows Security and free Malwarebytes

spapakons

Active member
Thread Starter
Local time
12:38 AM
Posts
104
At the current GPU prices, I would rather not give an arm and a leg for a new card...
 

My Computer

System One

  • Operating System
    Windows 11 Pro 21H2 64-bit (build 22000.258)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
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