Black screen after updating the video driver


Anixx

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When updating the driver from the first one to the highlighted one I get a black screen:

1638898111504.png
 

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Anixx

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I wonder, if there is a way to somehow update the driver but specify the refresh rate and other parameters that may cause the black screen manually?
 
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iko22

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Hello @Anixx

If you could please fill in your Computer's system specifications in your Profile page, then someone might be able to help you.
 

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Anixx

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Hello @Anixx

If you could please fill in your Computer's system specifications in your Profile page, then someone might be able to help you.
AMD A6-4400M APU with Radeon(tm) HD Graphics 2.70 GHz
RAM 4,00 GB

Build 22000.348
 

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iko22

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What is the computer's motherboard?
When does black screen occur? At start up? At desktop? Some other, please specify?
 

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Anixx

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Thanks, I will try that driver as well (version 15.7.1). Also downloading Catalyst 15.11.1. from


that version has display driver 15.201.1151.1010 (as opposed to my 15.201.1151.1008).

The driver's release notes say: [78912] A black screen may be experienced on booting Windows® 10 on some systems with switchable graphics - with AMD Radeon™ HD5000 series graphics cards, when connected to an HDMI monitor.

Actually, the problem appered before I upgraded to Win 11, still under Win 8.1, when I replaced the display matrix in the service center. They returned me the laptop in blackscreen-condition but I was able to roll back the driver to the version 14 and all started to work well.
I wonder whether they plugged the matrix into an incorrect connector or something, making Windows to think it is a secondary monitor.
 
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Anixx

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What is the computer's motherboard?
NP355V5X-S02RU
Initially it had dual graphics, but recently in a service center they stole the second graphics chip, which was Radeon 7500G
But the problem with the 15th version of the driver appeared before that, about a year ago.
When does black screen occur? At start up? At desktop? Some other, please specify?
At startup, before the login screen and even before the OS choice. The only way to enter the safe mode is to interrupt the boot sequence 3 times.
 

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Anixx

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Another driver to try is from Catalyst 16.2.1 Beta (it worked before the problem occured but had some problems and instabilities).
 

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iko22

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NP355V5X-S02RU
This is Samsung 3 NP355V5X?
Initially it had dual graphics, but recently in a service center they stole the second graphics chip, which was Radeon 7500G
But the problem with the 15th version of the driver appeared before that, about a year ago.
Maybe you should obtain drivers directly from Samsung, if the device had switchable graphics chips. Otherwise, that could be cause of the black screen.
 

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iko22

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The black screen problem appeared a year ago, when changing the display matrix.
You mean LCD display? Is the new one more demanding that the old one? That could be significant factor in determining the problem.
It is Samsung, yes.
You can get Samsung drivers for your device from here:
Bearing in mind, that you will likely have to uninstall current drivers before installing Samsung drivers.
Three may be a different website for your country or region.
The chip was stolen a couple of months ago.
!!! I cannot help you if it was stolen!
 

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Anixx

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You mean LCD display? Is the new one more demanding that the old one? That could be significant factor in determining the problem.
Yeah. I now see the problem this way:

* Originally the laptop supported the refresh rate up to 64 Hz. I even remember using it before.

* The new matrix seems to support only up to 60 Hz

* But the matrix controller ("monitor") still reports that it supports up to 64 Hz.

* The drivers of version greater than 14 use the max supported refresh rate, that is 64 Hz

* The drivers of version 14 support only up to 60 Hz, so they use this rate.

I tried to change the monitor driver to "Digital flat monitor 60Hz", but Windows keeps reverting it to "Generic PnP monitor".
 
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Anixx

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This highlighted driver also brings me to the black screen:

1638914051824.png
 

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iko22

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But the matrix controller ("monitor") still reports that it supports up to 64 Hz.
I don't think I know what you mean :( ?
The monitor stores the refresh rate in the EDID (Extended Display Identification Data). The info is stored in bytes 5, 6, 7, and 8 of the EDID, to be precise. The EDID is read on every power up, meaning if you change display, the computer will detect only the new EDID. The computer does not remember EDID data in-between power downs.
 

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Anixx

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Well, I was able to make the latest video drivers to work just fine using the CRU utility: Custom Resolution Utility (CRU)
I have added custom refresh rates. Then in the list of the available resolutions and rates under drivers version 14 I see 60 Hz standard refresh rates plus custom ones, but under newer drivers only my custom refresh rates (so if I added none, no available rates would there be, all standard ones disappear under newer drivers).

I was able even to make a custom resolution of 64 Hz, maybe more.
 

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Anixx

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It seems though that the picture is a bit less sharp in custom resolutions...
 

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Anixx

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Ok, reached 85 Hz, decided to stop...
 

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