Black screen after updating the video driver


A

Anixx

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When updating the driver from the first one to the highlighted one I get a black screen:

1638898111504.png
 

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I wonder, if there is a way to somehow update the driver but specify the refresh rate and other parameters that may cause the black screen manually?
 
Last edited:

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Windows 11
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Windows 11
Hello @Anixx

If you could please fill in your Computer's system specifications in your Profile page, then someone might be able to help you.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
iko22 said:
Hello @Anixx

If you could please fill in your Computer's system specifications in your Profile page, then someone might be able to help you.
Click to expand...
AMD A6-4400M APU with Radeon(tm) HD Graphics 2.70 GHz
RAM 4,00 GB

Build 22000.348
 

My Computer My Computer

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Windows 11
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Windows 11
What is the computer's motherboard?
When does black screen occur? At start up? At desktop? Some other, please specify?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
FreeBooter said:
I don't know where you have downloaded the driver, try below driver.

Click to expand...
Thanks, I will try that driver as well (version 15.7.1). Also downloading Catalyst 15.11.1. from


that version has display driver 15.201.1151.1010 (as opposed to my 15.201.1151.1008).

The driver's release notes say: [78912] A black screen may be experienced on booting Windows® 10 on some systems with switchable graphics - with AMD Radeon™ HD5000 series graphics cards, when connected to an HDMI monitor.

Actually, the problem appered before I upgraded to Win 11, still under Win 8.1, when I replaced the display matrix in the service center. They returned me the laptop in blackscreen-condition but I was able to roll back the driver to the version 14 and all started to work well.
I wonder whether they plugged the matrix into an incorrect connector or something, making Windows to think it is a secondary monitor.
 
Last edited:

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
iko22 said:
What is the computer's motherboard?
Click to expand...
NP355V5X-S02RU
Initially it had dual graphics, but recently in a service center they stole the second graphics chip, which was Radeon 7500G
But the problem with the 15th version of the driver appeared before that, about a year ago.
iko22 said:
When does black screen occur? At start up? At desktop? Some other, please specify?
Click to expand...
At startup, before the login screen and even before the OS choice. The only way to enter the safe mode is to interrupt the boot sequence 3 times.
 

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Windows 11
OS
Windows 11
Another driver to try is from Catalyst 16.2.1 Beta (it worked before the problem occured but had some problems and instabilities).
 

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Windows 11
OS
Windows 11
Anixx said:
NP355V5X-S02RU
Click to expand...
This is Samsung 3 NP355V5X?
Anixx said:
Initially it had dual graphics, but recently in a service center they stole the second graphics chip, which was Radeon 7500G
But the problem with the 15th version of the driver appeared before that, about a year ago.
Click to expand...
Maybe you should obtain drivers directly from Samsung, if the device had switchable graphics chips. Otherwise, that could be cause of the black screen.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
iko22 said:
This is Samsung 3 NP355V5X?
Click to expand...
It is Samsung, yes.

iko22 said:
Otherwise, that could be cause of the black screen.
Click to expand...
The black screen problem appeared a year ago, when changing the display matrix. The chip was stolen a couple of months ago.
 

My Computer My Computer

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Windows 11
OS
Windows 11
Anixx said:
The black screen problem appeared a year ago, when changing the display matrix.
Click to expand...
You mean LCD display? Is the new one more demanding that the old one? That could be significant factor in determining the problem.
Anixx said:
It is Samsung, yes.
Click to expand...
You can get Samsung drivers for your device from here:
www.samsung.com

NP355V5X-EXP | Підтримка Samsung UA

NP355V5X-EXP. Рішення та Поради, Завантаження інструкцій, Зв’яжіться з нами. Підтримка Samsung UA
www.samsung.com www.samsung.com
Bearing in mind, that you will likely have to uninstall current drivers before installing Samsung drivers.
Three may be a different website for your country or region.
Anixx said:
The chip was stolen a couple of months ago.
Click to expand...
!!! I cannot help you if it was stolen!
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
iko22 said:
You mean LCD display? Is the new one more demanding that the old one? That could be significant factor in determining the problem.
Click to expand...
Yeah. I now see the problem this way:

* Originally the laptop supported the refresh rate up to 64 Hz. I even remember using it before.

* The new matrix seems to support only up to 60 Hz

* But the matrix controller ("monitor") still reports that it supports up to 64 Hz.

* The drivers of version greater than 14 use the max supported refresh rate, that is 64 Hz

* The drivers of version 14 support only up to 60 Hz, so they use this rate.

I tried to change the monitor driver to "Digital flat monitor 60Hz", but Windows keeps reverting it to "Generic PnP monitor".
 
Last edited:

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
This highlighted driver also brings me to the black screen:

1638914051824.png
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Anixx said:
But the matrix controller ("monitor") still reports that it supports up to 64 Hz.
Click to expand...
I don't think I know what you mean :( ?
The monitor stores the refresh rate in the EDID (Extended Display Identification Data). The info is stored in bytes 5, 6, 7, and 8 of the EDID, to be precise. The EDID is read on every power up, meaning if you change display, the computer will detect only the new EDID. The computer does not remember EDID data in-between power downs.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
The EDID is wrong for this matrix.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Well, I was able to make the latest video drivers to work just fine using the CRU utility: Custom Resolution Utility (CRU)
I have added custom refresh rates. Then in the list of the available resolutions and rates under drivers version 14 I see 60 Hz standard refresh rates plus custom ones, but under newer drivers only my custom refresh rates (so if I added none, no available rates would there be, all standard ones disappear under newer drivers).

I was able even to make a custom resolution of 64 Hz, maybe more.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
It seems though that the picture is a bit less sharp in custom resolutions...
 

My Computer My Computer

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Windows 11
OS
Windows 11
Ok, reached 85 Hz, decided to stop...
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
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