Bluetooth device not migrated from previous OS installation


uncletim

Member
Local time
8:48 PM
Posts
13
OS
Windows 11 Pro
Samsung 13th gen intel laptop came with Windows 11 home, upgraded to Pro.

no sound from Sony Bluetooth speaker, both have BT 5.3. first time installing this speaker. works with my phone.

tried uninstalling Intel Bluetooth, latest driver etc. speaker connects fine, just no sound.

sony_xb100.jpg
 
Windows Build/Version
Win11 23H2 22631.2861

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book3 Pro NP960NFG-KC1US
    CPU
    i7-1360p
    Memory
    16g
Go to control panel - sound and make sure the correct speakers are selected. Then in the same applet, double-click on the speakers and go to the "levels" tab and make sure they aren't muted (don't laugh - happens more often than you'd think). Then go to the "advanced" tab and click on the test button. What happens?
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
when I hit test the meter moves, just no sound. it's connected.

seeing this:

Device INTELAUDIO\CTLR_DEV_51CA&LINKTYPE_03&DEVTYPE_00&VEN_8086&DEV_AE30&SUBSYS_C886144D&REV_0001\5&4fdee2c&0&0000 had a problem starting.

Driver Name: oem40.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: IntcBTAu
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5


sony2.jpg


sony3.jpg
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book3 Pro NP960NFG-KC1US
    CPU
    i7-1360p
    Memory
    16g
Have tried reinstalling drivers?
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
Have tried reinstalling drivers?

yes, used Samsung update and all up to date. all other BT devices work fine. Appears to be Smart Sound Technology for Bluetooth audio.

very latest Intel drivers installed.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book3 Pro NP960NFG-KC1US
    CPU
    i7-1360p
    Memory
    16g
Appears to be Smart Sound Technology for Bluetooth audio.
That's why I suggested to reinstall drivers, Samsung update reports it as "up to date" but current driver is not working.
It might be corrupt or some missing registry setting which failed to migrate, reinstalling should restore corrupt configuration if that's the case.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
Actually, there is a possibility that you may need to roll back the driver. See this thread: Redirecting
No harm in trying - you can always update.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Actually, there is a possibility that you may need to roll back the driver. See this thread: Redirecting
No harm in trying - you can always update.

Nice find! I rolled all the Intel Smart Sound drivers back one at a time, rebooted and same thing. reinstalled the latest and nothing. I can look for a restore point, don't think any of these drivers were updated recently. I do see optional Realtek drivers in Windows Update.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book3 Pro NP960NFG-KC1US
    CPU
    i7-1360p
    Memory
    16g
Is it safe to do an In-Place upgrade being out of the US region?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book3 Pro NP960NFG-KC1US
    CPU
    i7-1360p
    Memory
    16g
Do by any chance have any speakers or headphones plugged in? I see that under speakers Realtek Audio is listed as Ready. I use a Bluetooth transmitter on my desktop to connect to my Bluetooth headphones. I use to be able to keep it connected and just change the sound output by me turning on or off my headphones. I don't know if it was a Windows Canary update or a Realtek driver update but my computer stopped sending the output to my speakers. The sound graph showed sound was being outputted. Even manually selecting the output didn't worked. Turns out that the sound output was not changing and was being sent to my headphones even though they were turned off. I had to unplug the transmitter from the headphone jack to get the sound output to change to the speakers. The problem was fixed for a short time by finding a driver that worked. the problem is now back again. Just a minor inconvenience now that I know the solution. Getting back to your problem, if you have any speakers plugged in try disconnecting them and then selecting your Bluetooth speakers.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Do by any chance have any speakers or headphones plugged in? I see that under speakers Realtek Audio is listed as Ready. I use a Bluetooth transmitter on my desktop to connect to my Bluetooth headphones. I use to be able to keep it connected and just change the sound output by me turning on or off my headphones. I don't know if it was a Windows Canary update or a Realtek driver update but my computer stopped sending the output to my speakers. The sound graph showed sound was being outputted. Even manually selecting the output didn't worked. Turns out that the sound output was not changing and was being sent to my headphones even though they were turned off. I had to unplug the transmitter from the headphone jack to get the sound output to change to the speakers. The problem was fixed for a short time by finding a driver that worked. the problem is now back again. Just a minor inconvenience now that I know the solution. Getting back to your problem, if you have any speakers plugged in try disconnecting them and then selecting your Bluetooth speakers.

No speakers plugged in. only thing I use once in a while is a USB DAC. I have 2 other Bluetooth speakers that work fine, I did a reset on the Sony speaker. thought it would be nice on my trip this weekend, easy to carry. no luck yet.

messed with this for hours for a couple days now. rolling back drivers, uninstalling, reinstalling, etc Thanks!
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book3 Pro NP960NFG-KC1US
    CPU
    i7-1360p
    Memory
    16g
No speakers plugged in. only thing I use once in a while is a USB DAC. I have 2 other Bluetooth speakers that work fine, I did a reset on the Sony speaker. thought it would be nice on my trip this weekend, easy to carry. no luck yet.

messed with this for hours for a couple days now. rolling back drivers, uninstalling, reinstalling, etc Thanks!
I do hope you can find a solution. Seeing how Realtek is listed I'm guessing that your soundcard uses Realtek drivers. Realtek may not be your problem but because of the problems I've had with Realtek and their drivers I would never go out of my way to buy any soundcards based on Realtek. Years ago when I had to buy my soundcards, I always went with Sound Blaster. Because most if not all motherboards(or at least what I have bought) now come with onboard sound cards I have no idea of what is available.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
I do hope you can find a solution. Seeing how Realtek is listed I'm guessing that your soundcard uses Realtek drivers. Realtek may not be your problem but because of the problems I've had with Realtek and their drivers I would never go out of my way to buy any soundcards based on Realtek. Years ago when I had to buy my soundcards, I always went with Sound Blaster. Because most if not all motherboards(or at least what I have bought) now come with onboard sound cards I have no idea of what is available.

yeah have never used the Realtek audio. for headphone listening with the laptop I use a USB DAC. I gave up on it, too many hours on this. I may reinstall windows at some point. Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book3 Pro NP960NFG-KC1US
    CPU
    i7-1360p
    Memory
    16g
I do see optional Realtek drivers in Windows Update.
Purpose of optional driver updates is to troubleshoot issues, so you should install them.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
Is it safe to do an In-Place upgrade being out of the US region?
Yes and that was going to be my suggestion. You have to download the iso for your language and it must be of same or later version of 11 that you are running.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

Latest Support Threads

Back
Top Bottom