- Windows Build/Version
- Win11 23H2 22631.2861
My Computer
System One
-
- OS
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Samsung Galaxy Book3 Pro NP960NFG-KC1US
- CPU
- i7-1360p
- Memory
- 16g
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Have tried reinstalling drivers?
Home | Official Samsung Support US
Get the latest owner's manuals, firmware and software updates for you Samsung devices in one easy-to-navigate location: the Manuals & Software pagewww.samsung.com
That's why I suggested to reinstall drivers, Samsung update reports it as "up to date" but current driver is not working.Appears to be Smart Sound Technology for Bluetooth audio.
Actually, there is a possibility that you may need to roll back the driver. See this thread: Redirecting
No harm in trying - you can always update.
Do by any chance have any speakers or headphones plugged in? I see that under speakers Realtek Audio is listed as Ready. I use a Bluetooth transmitter on my desktop to connect to my Bluetooth headphones. I use to be able to keep it connected and just change the sound output by me turning on or off my headphones. I don't know if it was a Windows Canary update or a Realtek driver update but my computer stopped sending the output to my speakers. The sound graph showed sound was being outputted. Even manually selecting the output didn't worked. Turns out that the sound output was not changing and was being sent to my headphones even though they were turned off. I had to unplug the transmitter from the headphone jack to get the sound output to change to the speakers. The problem was fixed for a short time by finding a driver that worked. the problem is now back again. Just a minor inconvenience now that I know the solution. Getting back to your problem, if you have any speakers plugged in try disconnecting them and then selecting your Bluetooth speakers.
I do hope you can find a solution. Seeing how Realtek is listed I'm guessing that your soundcard uses Realtek drivers. Realtek may not be your problem but because of the problems I've had with Realtek and their drivers I would never go out of my way to buy any soundcards based on Realtek. Years ago when I had to buy my soundcards, I always went with Sound Blaster. Because most if not all motherboards(or at least what I have bought) now come with onboard sound cards I have no idea of what is available.No speakers plugged in. only thing I use once in a while is a USB DAC. I have 2 other Bluetooth speakers that work fine, I did a reset on the Sony speaker. thought it would be nice on my trip this weekend, easy to carry. no luck yet.
messed with this for hours for a couple days now. rolling back drivers, uninstalling, reinstalling, etc Thanks!
I do hope you can find a solution. Seeing how Realtek is listed I'm guessing that your soundcard uses Realtek drivers. Realtek may not be your problem but because of the problems I've had with Realtek and their drivers I would never go out of my way to buy any soundcards based on Realtek. Years ago when I had to buy my soundcards, I always went with Sound Blaster. Because most if not all motherboards(or at least what I have bought) now come with onboard sound cards I have no idea of what is available.
Purpose of optional driver updates is to troubleshoot issues, so you should install them.I do see optional Realtek drivers in Windows Update.
Yes and that was going to be my suggestion. You have to download the iso for your language and it must be of same or later version of 11 that you are running.Is it safe to do an In-Place upgrade being out of the US region?