Bluetooth not working on my Dell Inspiron 5680


codejeff

New member
Local time
2:23 AM
Posts
4
OS
Windows 11
Not too sure what happened but my Bluetooth on my Dell Inspiron 5680 tower has stopped working in the past six hours and or has just stopped showing up in Device manager. Just a little upset, I have reinstalled and attempted to install a older version also of the driver and with no luck. In Device manager im Getting Unkown USB (Device Descriptor Request Failed). . And A request for the USB device descriptor has failed.


here are the screenshots
bluetooth issue 2.pngbluetooth issue 1.png

does this mean the Bluetooth device has gone bad or fried? Can someone tell me where the adapter would be for this device on the board ?
 
Windows Build/Version
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Inspirion 5676
    Graphics Card(s)
    AMD R
    Monitor(s) Displays
    Dell
    Mouse
    Logitech
    Internet Speed
    Gigabit Fiber
    Browser
    Firefox
You can probably get a service manual that shows you where everything is. Dell produce them for all the models I have had.

Go to Dell support, put in your Dell Service tag or let them detect it. Do not try to avoid identifying the computer by its Service tag; it is what will ensure that you will only see & download the correct drivers.
Dell Drivers n downloads [multi-region link] - Dell
You can also let them detect updated drivers or, as I do, you can look manually and so avoid them reinstalling any of their useless utilities that you have uninstalled.
If you do look manually, set the list into newest first order.
Download your Bluetooth driver & install it. Nothing in your description makes me think you need to use an older driver but you'll probably find them if you keep scrolling down the drivers list.

If you look at the tabs on that download page you will see a link to documentation. That's where you should find your service manual.
I suggest you re-seat [pull out & put back in] your Bluetooth adapter [which might well be a combined Bluetooth-WiFi adapter].


I once had my Bluetooth adapter disappear on a Dell Inspiron 7779 that was only two months old.
I ran all Dell's diagnostics utilities and they could not detect it either.
I rang Dell support and they said it was a software issue that was not covered by the warranty. I already knew they were a bunch of useless tossers but that really took the biscuit.
I used my emergency USB mouse instead.
The next day, Bluetooth returned. It has remained fine throughout the five years that have since passed.


All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
Generally speaking, the Bluetooth adapters on Notebooks and those Desktops with BT have it as part of the Wireless/Wi-Fi adapter. All the Desktops I've seen with it and my ASUS used to have the Wireless as an option, used a PCIe X1 or X4 slot on the motherboard, in shopping for a new Desktop for Win11 I see that more common. Dell certainly should have drivers, check at www.support.dell.com and have your Service Tag available which can be a sticker on the case or in the BIOS. I have a few Dell machines. What I have on my Vostro 14" Notebook from 5 months ago, check yours in the Bluetooth section, I have nothing about BT in USB devices except on the occasions I have to use a BT USB dongle when a BT device isn't installed such as on older computers:

Update: the page that opens from link I gave has been changed, have to scroll down about halfway to get to the Support and Drivers links [probably for the advertisements]
1646661550207.png
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
On all of my devices the Bluetooth has always been part of the Wi-Fi adapter. If you want, you can buy a USB Bluetooth adapter.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
It is apart of the Wi-Fi Adapter on this computer. . I have been using the Bluetooth feature without issues for years, just the other day or night it stopped working and or now I get the other USB issue in Device Manager in which I belive is the Bluetooth device in some error or something . . Windows simply wanted to me to run the Windows 11 installer tool . . which I am not going to do quite yet there should be a direct way to fix this.

I did download the drivers from Dell and attempted to install seems like the versions are up to date but the bluetooth is just gone . . and now there is that USB device error or thing in Device Manager. . Which IS NOT A USB device that is plugged in or so it seems anyway.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Inspirion 5676
    Graphics Card(s)
    AMD R
    Monitor(s) Displays
    Dell
    Mouse
    Logitech
    Internet Speed
    Gigabit Fiber
    Browser
    Firefox
So get the Service manual and try re-seating the adapter - see post #2.

Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
I cannot say what issue is but can suggest ways to troubleshoot.

1) create a live linux drive and see if you can see usb drive from that. If so, adapter is still working.

2) create a dual boot clean install of windows, and then if it works, somehow current OS has corrupted. If it works, export drivers.

I had an issue a couple of years ago where I could not see the wifi card (which double up as BT) - reason turned out that the driver was old and not signed, so was being rejected. I was able to install latest driver I could find via advanced startup and wifi worked.

However, I had to do this every time I started Windows. Eventually I managed to find a signed driver and all worked well.

Do you have a restore point {or better an image backup) from before the point where issue arose? I would try this first.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
I cannot say what issue is but can suggest ways to troubleshoot.

1) create a live linux drive and see if you can see usb drive from that. If so, adapter is still working.

2) create a dual boot clean install of windows, and then if it works, somehow current OS has corrupted. If it works, export drivers.

I had an issue a couple of years ago where I could not see the wifi card (which double up as BT) - reason turned out that the driver was old and not signed, so was being rejected. I was able to install latest driver I could find via advanced startup and wifi worked.

However, I had to do this every time I started Windows. Eventually I managed to find a signed driver and all worked well.

Do you have a restore point {or better an image backup) from before the point where issue arose? I would try this first.
Yeah I downloaded the driver package from Dell and upzipped it and forced the install or the driver for the Blutooth and it states that the Driver is not signed. which is weird comming directly from dell . . Or is it weird???
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Inspirion 5676
    Graphics Card(s)
    AMD R
    Monitor(s) Displays
    Dell
    Mouse
    Logitech
    Internet Speed
    Gigabit Fiber
    Browser
    Firefox
I had an issue the other day with a Notebook I was working on where a previously paired Mouse wouldn't connect again, also couldn't connect a different brand [I have 3 brands on hand]. Suspecting the adapter had failed I plugged in an IOGear BT dongle and the mouse worked, got the work completed. I then shut it down and unplugged the dongle, on a hunch I restarted the Notebook and tested the BT again with the original mouse and it worked. Never did get the cause but client is satisfied.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I downloaded the driver package from Dell and upzipped it

Dell drivers are normally supplied as .exe files that you run [I know that unzipping is involved in what it does but that should be transparent to you].

Isn't yours supplied as an .exe? Please would you post a link to its details page - click on the down arrow to the right of the entry in the list of drivers on your Dell webpage then you'll see a link to its See details page.

Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
To add, many of the driver files I've gotten from Dell are named with an R and number, usually rename after the download to identify easier.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
The latest WiFi-BT driver I could find for an Inspiron 5680 [or Inspiron 5676, if that's what you meant] is for a Qualcomm QCA61x4A / QCA9377 combined WiFi-BT card.
It is supplied as an exe file that you run.

Is that the download you've used?


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
The latest WiFi-BT driver I could find for an Inspiron 5680 [or Inspiron 5676, if that's what you meant] is for a Qualcomm QCA61x4A / QCA9377 combined WiFi-BT card.
It is supplied as an exe file that you run.

Is that the download you've used?


Denis
Yes i used the exe Windows 11 actually comes up with a WARNING during the install saying the drive is not signed and or not reconized and asks if I would like to continue. . . and I do. . .then it finishes .. When running the app it does offer you the option to extract the files OR install using their setup app. . I did try both

I did end up just spending like 12.00 on a new Bluetooth USB adapter . . Bluetooth 5.0 . . . but yeah still I would like my dell to work magically
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Inspirion 5676
    Graphics Card(s)
    AMD R
    Monitor(s) Displays
    Dell
    Mouse
    Logitech
    Internet Speed
    Gigabit Fiber
    Browser
    Firefox
Please run these 3 Microsoft troubleshooters > click view detailed information > post images or share links into this thread

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceCenterDiagnostic
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I did end up just spending like 12.00 on a new Bluetooth USB adapter . . Bluetooth 5.0 . . . but yeah still I would like my dell to work magically
You might be happier with the range and speed of the Bluetooth dongle. I disabled my onboard Bluetooth in favor of a longer-range Bluetooth 5.0 dongle.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Beta
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Patriot Viper Gaming DDR4 Extreme Performance (2 x32MB)
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s upload/ ~700Mb/s download
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes

Latest Support Threads

Back
Top Bottom