BSOD Analysis help on Gaming Computer

ambi_turner · Friday at 5:27 PM

Hey guys, never had so many issues with a build so I am turning to this forum in desperation. Any help would be very appreciated.

During gameplay of games like Heroes of the Storm, Starcraft2, Starwars BattleFront the screen will go black. Nothing I do can bring back functionality. Once it didnt go black but displayed artifacts. Also, occasionally I can still here audio, and even speak and be heard over discord. Hard rebooting, and going into the event viewer after the crash shows about 6-7 "Live kernel events". Also, while benchmarking the computer, this never seems to occur.

Things I've tried:

Windows memory diagnostic

Full windows reinstall
replaced/rma'd every single component except the gphx card, and ram. Although I did turn off xmp on the ram. I am trying to RMA the card but they are being a hassle.

V2 log

BIG-RED-(2025-06-20_15-06-58).zip

drive.google.com

Msinfo

ms-info.nfo

drive.google.com

My profile has my systems specs and components. I am fairly technical, I am happy to try any suggestions.

Thank you again for any assistance.

zbook · Friday at 5:40 PM

Please open MSinfo32 > save as NFO > post a share link

ambi_turner · Friday at 6:21 PM

Thanks for the reply zbook, added to original post. and here: ms-info.nfo

zbook · Friday at 7:10 PM

The MSinfo was not able to be viewed.

Please open MSinfo32 for 10 minutes or more then save as NFO.

Post a new V2.

Please post the newest links into the newest post.

ambi_turner · Friday at 10:04 PM

Here you go:

ms-info.nfo

drive.google.com

BIG-RED-(2025-06-20_19-48-26).zip

drive.google.com

I'm not sure whats going on with the nfo file. When I open it it says it corrupted, but it opens nonetheless. I waited ten minutes like you said as well..

zbook · Friday at 11:12 PM

Please run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

After posting tuneup plus results open MSinfo32 > save as txt and save as Nfo > post share links

ambi_turner · 2025-06-21T00:07:13-0400

requested files:

Tuneup.log

drive.google.com

msinfo.nfo

drive.google.com

BIG-RED-(2025-06-20_21-38-38).zip

drive.google.com

zbook · 2025-06-21T00:31:49-0400

Please add WMIC > rerun tuneup plus > post a share link into the newest post

Add or Remove WMIC command Feature in Windows 11

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Save msinfo32 as Txt instead of nfo > post a share link

ambi_turner · 2025-06-21T00:52:02-0400

here:

Tuneup.log

drive.google.com

msinfo-text.txt

drive.google.com

zbook · 2025-06-21T01:39:49-0400

The logs reported three recent BSODs.

Only one mini dump file was created with BSOD bugcheck 116.

(VIDEO_TDR_FAILURE (116))

There were a lot of live kernel events related to video.

If BSOD, and live kernel events continue after the steps below then try a third Nvidia driver.

If BSOD reporting video TDR continue then plan to swap test the GPU card.

1) Uninstall the Nvidia GPU driver nvlddmkm.sys using DDU > reinstall from the Nvidia website

(make sure that the driver is different from 32.0.15.7652)

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

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Download Display Driver Uninstaller (DDU) Official

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.

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Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

2) Upgrade the BIOS to the most up to date non-beta BIOS

Code:

Name    NVIDIA GeForce RTX 4090   
PNP Device ID    PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1\4&D0BDF66&0&0009   
Adapter Type    NVIDIA GeForce RTX 4090, NVIDIA compatible   
Adapter Description    NVIDIA GeForce RTX 4090   
Adapter RAM    (1,048,576) bytes   
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2c61c4d89b199ea8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2c61c4d89b199ea8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2c61c4d89b199ea8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2c61c4d89b199ea8\nvldumdx.dll   
Driver Version    32.0.15.7652   
INF File    oem52.inf (Section080 section)    
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_2C61C4D89B199EA8\NVLDDMKM.SYS (32.0.15.7652, 106.47 MB (111,643,760 bytes), 5/19/2025 4:15 PM)

Code:

nvlddmkm.sys Wed May 14 14:20:18 2025 (6824ECF2)

ambi_turner · 2025-06-21T22:19:12-0400

Completed all these steps, and will try to game on it to see what happens.

Just curious how exactly do I verify this:

"If BSOD reporting video TDR continue then plan to swap test the GPU card."

zbook · 2025-06-21T22:44:28-0400

If the computer is stable then a driver change worked.

If the computer has BSODs, hangs or freezes then post a new V2 share link into the newest post.

ambi_turner · 2025-06-22T10:03:10-0400

What a bummer, just gamed for about 30 minutes and got the black screen. this time when it did it I heard all the fans kick to max as well.

heres the new tuneup log

BIG-RED-(2025-06-22_07-59-45).zip

drive.google.com

AS I said before Asus is really dragging there feet, if you see anything in there that really confirms the gpx card let me know. anything I say that could help might make them work faster. I was going to mention the TDR stuff before and hope that helps

zbook · 2025-06-22T14:43:50-0400

ambi_turner said:
AS I said before Asus is really dragging there feet, if you see anything in there that really confirms the gpx card let me know. anything I say that could help might make them work faster. I was going to mention the TDR stuff before and hope that helps

Please run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Post a share link.

Post new Msinfo32 share links saved as NFO and txt.

Download to a new desktop folder:

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This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

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Download Windows 11

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