Solved BSOD at 75% while Updating PC: Critical Process Error

KatNZ

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Windows 11

• Dec 26, 2023

• #1

Hello, I'm Trying to update my PC from 21H2 to 23H2 but every time I attempt to update I'm getting a BSOD at 75%
The BSOD is Critical Process has Died


Dump Files

 

Windows Build/Version

Win 11 21H2

My Computer

At a glance

Windows 1112th Gen Intel(R) Core(TM) i5-12600KEVGA RTX 3080 OC

OS

Windows 11

Computer type

PC/Desktop

Manufacturer/Model

Home Built

CPU

12th Gen Intel(R) Core(TM) i5-12600K

Motherboard

ASUS TUF

Graphics Card(s)

EVGA RTX 3080 OC

Browser

Chrome

Antivirus

AVG Internet Security

trumpy81

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Windows 11 Pro

• Dec 26, 2023

• #2

Try this link for some answers:

Get help with Windows upgrade and installation errors | Microsoft Support

See some of the most common upgrade and installation errors for Windows 10 and Windows 11, and what you can do to try to fix them.

support.microsoft.com

 

My Computer

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Windows 11 ProRyzen 9 3900XG-Skill RipjawsV F4-3600C18 (16GB x 2)Gigabyte RX 5700 XT Gaming OC

OS

Windows 11 Pro

Computer type

PC/Desktop

CPU

Ryzen 9 3900X

Motherboard

ASUS ROG Strix X570-E Gaming

Memory

G-Skill RipjawsV F4-3600C18 (16GB x 2)

Graphics Card(s)

Gigabyte RX 5700 XT Gaming OC

Sound Card

Realtek ALC1220P

Monitor(s) Displays

ASUS VE278 (x 2)

Screen Resolution

1920x1080

Hard Drives

Samsung 850 Pro 256GB
Samsung 970 Pro NVMe 512GB (x 2)
ST10000VN0004 10TB (x 2)
ST10000VN0008 10TB (x 2)
ST4000VN000 4TB (x 2)

PSU

Corsair HX1000

Case

Corsair Carbide 400R

Cooling

AMD Wraith Prism (Stock)

Keyboard

Logitech G213

Mouse

Logitech G502

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100Mbps down / 40Mbps up

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Firefox - Chrome - Edge

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X

x BlueRobot

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Windows 11, Windows 10, Linux Fedora Cinnamon

• Dec 26, 2023

• #3

Could you please provide the setupmem.dmp, if it exists in the following directories:

Rich (BB code):

%SystemDrive%\$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

Could you also please provide the %systemroot%\Logs\MoSetup\BlueBox.log if it exists?

Additionally, please remove AVG using the official removal tool, as third-party security programs are known to cause issues with updates.

 

My Computer

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Windows 11, Windows 10, Linux Fedora Cinnamon

OS

Windows 11, Windows 10, Linux Fedora Cinnamon

Z

zbook

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Windows 10

• Dec 26, 2023

• #4

Please see rule #4.

Terms and rules

You must agree to these terms and rules before using the site.

www.elevenforum.com

 

My Computer

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Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600

OS

Windows 10

Computer type

Laptop

Manufacturer/Model

HP

CPU

Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz

Motherboard

Product : 190A Version : KBC Version 94.56

Memory

16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600

Graphics Card(s)

NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600

Sound Card

IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0

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Model Hitachi HTS727575A9E364

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Microsoft Defender

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Mobile Workstation

KatNZ

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Windows 11

• Dec 27, 2023

• #5

x BlueRobot said:

Could you please provide the setupmem.dmp, if it exists in the following directories:

Rich (BB code):

%SystemDrive%\$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

Could you also please provide the %systemroot%\Logs\MoSetup\BlueBox.log if it exists?

Additionally, please remove AVG using the official removal tool, as third-party security programs are known to cause issues with updates.

Click to expand...

Unfortunately none of these files exist, I will try uninstalling avg and seeing if that will do anything

 

My Computer

At a glance

Windows 1112th Gen Intel(R) Core(TM) i5-12600KEVGA RTX 3080 OC

OS

Windows 11

Computer type

PC/Desktop

Manufacturer/Model

Home Built

CPU

12th Gen Intel(R) Core(TM) i5-12600K

Motherboard

ASUS TUF

Graphics Card(s)

EVGA RTX 3080 OC

Browser

Chrome

Antivirus

AVG Internet Security

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x BlueRobot

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Windows 11, Windows 10, Linux Fedora Cinnamon

• Dec 29, 2023

• #6

Has there been no issues since removing AVG?

 

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Windows 11, Windows 10, Linux Fedora Cinnamon

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Windows 11, Windows 10, Linux Fedora Cinnamon

KatNZ

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Windows 11

• Jan 1, 2024

• #7

I tested it yesterday and I can confirm that it was AVG causing the update to fail

 

My Computer

At a glance

Windows 1112th Gen Intel(R) Core(TM) i5-12600KEVGA RTX 3080 OC

OS

Windows 11

Computer type

PC/Desktop

Manufacturer/Model

Home Built

CPU

12th Gen Intel(R) Core(TM) i5-12600K

Motherboard

ASUS TUF

Graphics Card(s)

EVGA RTX 3080 OC

Browser

Chrome

Antivirus

AVG Internet Security

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x BlueRobot

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870

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Windows 11, Windows 10, Linux Fedora Cinnamon

• Jan 2, 2024

• #8

Thanks for confirming that the issue has been resolved, please mark this thread as solved so others with a similar problem will know that this thread has a solution.

 

My Computer

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Windows 11, Windows 10, Linux Fedora Cinnamon

OS

Windows 11, Windows 10, Linux Fedora Cinnamon