BSOD Crashes from 1 per day to 1 per hour


carlosschw

Member
Local time
4:34 PM
Posts
2
OS
Windows 11
Since upgrading to the latest version of Windows 11 I have seen a rash of BSOD events. The Blue Screen just flashes for a second and I have not been quick enough to even see what it syas, let alone capture the QR code. I download a freewear called "Who Crashed" but it is pretty useless only reporting a crash from 2023. The complete Log Collector report can be accessed here: CMS_GRAM-(2025-06-08_18-42-20).zip
 
Windows Build/Version
Version 24H2 Build 26100.4102

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    LG
    CPU
    GenuineIntel 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.9
    Motherboard
    BaseBoard Product 17Z95P, BaseBoard Version FAB1
    Memory
    16.0 Gb
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Intel® Smart Sound Technology for USB Audio
    Monitor(s) Displays
    PNP Device ID PCI\VEN_8086&DEV_9A49&SUBSYS_04591854&REV_03\3&11583659&0&10
    Screen Resolution
    2560 x 1600 x 60 hertz
    Hard Drives
    Description Local Fixed Disk
    Compressed No
    File System NTFS
    Size 952.12 GB (1,022,329,090,048 bytes)
    Free Space 654.00 GB (702,225,670,144 bytes)
    Volume Name
    Volume Serial Number 5E40B982
    Keyboard
    Description Standard PS/2 Keyboard Name Enhanced (101- or 102-key) Layout 00000409 PNP Device ID ACPI\LGEX0001\4&1D6AE7E5&0 Number of Function Keys 12 I/O Port 0x00000060-0x00000060 I/O Port 0x00000064-0x00000064 IRQ Channel IRQ 1
    Browser
    Chrome
    Antivirus
    Kaspersky Premium
Please perform the following steps:




1) Run Tuneup plus > post a share link







2) Uninstall Kaspersky AV using the applicable uninstall tool:





3) Make sure that defender is on > perform updates




4) Create a new restore point





5) Post a link for the motherboard website > report any BIOS updates newer than:

BIOS Version/Date Phoenix Technologies Ltd. T4ZF0070 X64, 1/10/2022




6) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hello Zbook and thank you for your help;
I attempted to perform each of the steps that you suggested.
1) The batchfile ran flawlessly, but it hung up for about 20 minutes in step 3, restore health at 62.3%. Attached is the report that was generated.
2) I uninstalled Kaspersky.
3) Defender was already activated and updated.
4) I was unable to create a restore point as the radio buttons I needed to push to activate were greyed out and non-active.
5) I did not understand very well the request to post a link for the motherboard website. As far as I can tell the motherboard is a standar issue one for this LG Electronics Gram and is manufactured by them. All the drivers in the laptop appear to be up-to-date. There are no exclamation points visible in Device Manager.
6) I downloadad MemTest 86+ and ran the installation program, formatting a USB as suggested in the installation. My understanding was that when I re-booted with the USB memory in place it would automatically reboot in safe mode and start running memory tests. That did not happen. I then went into startup configuration and changed it to re-start in safe mode. When it did, the MemTest still did not run and I discovered that this process had erased my login PIN and I was no longer able to access the laptop to do anything. This started an adventure that lasted several hours and resuted in my resetting Windows in my laptop, saving my documents (minimum reset option).
This terminated successfully and I started restoring the few programs that I have installed (Chrome, LibreOffice, Quicken Classic, and Adobe Acrobat Pdf reader). I was able to do everything without a hitch until the latest Windows update when the BSOD started again. There have been 3 BSODs so far today during about 5 hours of usage.
 

Attachments

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    LG
    CPU
    GenuineIntel 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.9
    Motherboard
    BaseBoard Product 17Z95P, BaseBoard Version FAB1
    Memory
    16.0 Gb
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Intel® Smart Sound Technology for USB Audio
    Monitor(s) Displays
    PNP Device ID PCI\VEN_8086&DEV_9A49&SUBSYS_04591854&REV_03\3&11583659&0&10
    Screen Resolution
    2560 x 1600 x 60 hertz
    Hard Drives
    Description Local Fixed Disk
    Compressed No
    File System NTFS
    Size 952.12 GB (1,022,329,090,048 bytes)
    Free Space 654.00 GB (702,225,670,144 bytes)
    Volume Name
    Volume Serial Number 5E40B982
    Keyboard
    Description Standard PS/2 Keyboard Name Enhanced (101- or 102-key) Layout 00000409 PNP Device ID ACPI\LGEX0001\4&1D6AE7E5&0 Number of Function Keys 12 I/O Port 0x00000060-0x00000060 I/O Port 0x00000064-0x00000064 IRQ Channel IRQ 1
    Browser
    Chrome
    Antivirus
    Kaspersky Premium
1) For Memtest86+ please boot to the flash drive (not safe mode):

To boot from a USB Flash Drive instead of your hard drive, you must select it using the Boot Menu.
The Boot Menu is usually available by pressing F8, F12 or ESC at early startup.
Please check your PC/motherboard manual.



2) Please post a URL link for the computer to view available BIOS.


3) Post a new Tuneup plus (after the reset)


4) Create a new restore point (after running Tuneup plus)


5) Post a new V2 (after the reset and after running Tuneup plus and creating a restore point)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Latest Support Threads

Back
Top Bottom