Solved BSOD when starting the desktop yesterday morning


Lou

Well-known member
Member
Local time
3:53 PM
Posts
91
Location
East Coast
OS
WIN11 HOME Version 23H2
Yesterday morning when I attempted to start my desktop the machine stalled at the DELL splash screen.
I held the power button closed until the machine rebooted and was greeted with the BSOD
I selected POWER DOWN to shut off the PC and then powered up.
The machine booted correctly while displaying information similar to what is seen when one preforms a CHKDSK.
I preformed several REBOOTS and the machine started normally each time with no noticeable change in boot-up time.
I then did the SFC /SCANNOW and NO issues were reported
I checked my SSD with HDTUNE and found NO defected blocks
I ran CHKDSK /F- an inspection of the WININIT event log showed no issues
There are NO new RESTORE POINTS.
I'm attaching the V2LOG for your review
This is a NEW desktop(4-weeks old) with NO over-clocking and NO new apps added for the past 3-weeks.
The machine booted properly this morning.
I have (2) questions-
1. What happened- is this something I need to concern myself with????
2. When I checked my SSD this morning I noticed it went from 235GB free to 226--- Where did 9GB of space go????
 

Attachments

  • HAL2-(2022-03-01_10-38-31).zip
    297.4 KB · Views: 3

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
PS-The machine is fully updated (Dell and Microsoft)
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
2. When I checked my SSD this morning I noticed it went from 235GB free to 226--- Where did 9GB of space go????

2 things I can think of-go to c: drive. Is there a windows.old file there? If so, there could have been a pending update right in the middle of your blue-screening that created the windows.old file. You can also take a look to see how much hdd space you have allocated for system restore.Whatever amount you have allocated is taken away from the amount of available drive space.

1. What happened- is this something I need to concern myself with????
If it has not blue-screened (Black-screened) since and your have restarted and cold booted multiple times, I wouldn't worry about it until it does it again. You troubleshooted correctly. If you're curious as to what caused the transient blue screen, you can download a little standalone program called BlueScreenView that might point you to the faulting object. Download BlueScreenView
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
OK-
I found NO windows.old file on my C: drive
I checked how much space restore is "set" for-presently at 1% 4.56GB. I deleted all restore points and created a new one and found something interesting--What are these Backup files listed....they can't be deleted or more correctly I don't know how to get rid of them
PS- THANKS for walking me thru this. I also did DL that app you mentioned to use if things go silly again.
1.gif
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
PSS- I made a REPAIR DISC and have a FULL Windows Image Backup (C: and D) on a portable 4TB drive
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
Some detective work was performed.


There were no BSOD seen in the log files.

There was corruption reported in the logs: Code Integrity Policies




Please run these scripts and post share links into this thread using one drive, drop box, or google drive:






Code:
The following file necessary for Windows startup was corrupt: ot\cipolicies\active\{cdd5cb55-db68-4d71-aa38-3df2b6473a52}.cip
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
@Lou Try this to get rid of all but most recent restore points.Search for disk cleanup.
Open Disk Cleanup app as administrator
click More Options tab. Under which click System Restore & Shadow Copies and followed by that click Clean Up tab a message will popup -Are you sure you want to delete all but the most recent restore point?Click Yes then OK. Finally another message will popup-Are you sure you want to perform these actions?Click Yes.
Now, all the System Restore points except the most recent one are cleaned. As a result there will be more free space in hard disk.

@zbook is your man for blue/black screens. Good for you for making a backup of your system. Once you work out these issues I suggest you make another one as well as continuing to do so on a regular basis in the future. Might I ask what method did you use to backup your system?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I did as you suggested---
interesting results--
ALL restore point are gone except these shadow copies
I JUST made a new restore point1.gif
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
I used the MS tools for backup---I'm still reading up on the third party freeware
PS- I also do the DISK CLEANUP as part of my monthly maintenance
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
PSS-
I truly appreciate you folks taking the time assist me here!
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
Monitor the computer using Reliability Monitor:

For any BSOD run V2 and upload results into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Will do--
THANKS for your time!
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
I truly appreciate you folks taking the time assist me here!
That's what the forum is all about-folks helping folks. Another way to get rid of ALL restore points and start over is to open system restore like you're going to make a restore point. Select 'disable system protection' Click configure-click delete next to delete all restore points. under max usage drag the slider down to 0 and apply. Restart and go back into system restore and select your C: drive from the list, check box to turn on system protection, under configure drag the slider to however much space you want to use for restore points, apply,OK. You should then be able to create a restore point.

Ever since Windows 7, I have found system restore to be unreliable so I have it turned off entirely. I backup regularly with Macrium which has never failed me when system restore did. I have a small ssd boot drive so having system restore turned off gains me more usable space.

Something else I've found that eats into your drive space is hibernate. The hiberfil.sys file is usually 40% of your amount of ram which in my case my ram is 32 gb so the hiberfil.sys was a whopping 13gb in size. My system allows for S3 sleep so I turned off hibernate and now use S3 sleep instead.You can keep that in mind if you ever start to run out of disk space. However, your SSD is double the size of mine so you shouldn't run into that problem.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Follow-up
No issues since the first report.
I've made notes of all the comments and suggestions-THANKS troops!
One thing---
I didn't experience a BSOD as initially reported----It was the WINDOWS RE screen---My bad!
WIN RE screen.gif
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX once in a while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.

Latest Support Threads

Back
Top Bottom