BSODs and Often Overnight on HP Omen 30L

zbook · Mar 27, 2025

The V2 log collector was able to collect the usual files with the return to normal boot.

Please run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Create a new restore point.

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

Monitor using:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

pwscott61 · Mar 28, 2025

Thank you for the guidance. Here is the TuneUp Log. Would like to set that Restore Point and then reinstall Norton 360 here....make sense?

Tuneup.log

drive.google.com

zbook · Mar 29, 2025

Please post event viewer system files:

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

pwscott61 · Mar 29, 2025

Event viewer system output All System Events 1.evtx

zbook · Mar 29, 2025

There were 2 BSOD today.

Please post a new V2 share link.

Code:

The following information was included with the event:

0x0000000a (0x000000000297e668, 0x0000000000000002, 0x0000000000000000, 0xfffff802ed9f60bd)
C:\WINDOWS\Minidump\032825-19828-01.dmp
6c2894f9-748b-48e4-a0ae-f9057a0ea8e7

Code:

The following information was included with the event:

0x0000000a (0x0000000000000669, 0x0000000000000002, 0x0000000000000000, 0xfffff80297ff60bd)
C:\WINDOWS\Minidump\032825-19640-01.dmp
f563648c-c0ba-4880-8e3f-1f00401eb868

pwscott61 · Mar 29, 2025

Here's the new V2 Log set: DEEPOMEN-(2025-03-29_11-35-29).zip

zbook · Mar 29, 2025

1) Please reinstall the chipset drivers:

iastorac Intel(R) Chipset SATA/PCIe RST Premium Controller c:\windows\system32\drivers\iastorac.sys

2) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Monitor as needed using:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Code:

Name    Intel(R) Chipset SATA/PCIe RST Premium Controller
Manufacturer    Intel Corporation
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_2822&SUBSYS_8703103C&REV_00\3&11583659&2&B8
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\IASTORAC.SYS (17.11.0.1000, 1.29 MB (1,356,344 bytes), 12/18/2021 4:48 PM)

Code:

iaStorAC.sys Thu Sep 30 08:50:11 2021 (6155C093)

pwscott61 · Mar 29, 2025

Thanks for sticking with me on this....I'm not clear on how to reinstall the chipset drivers...they don't update when I right click in Device Manager...I see the .sys file but unclear how ro cause a reinstall.

Again, thanks for your patience in working through this with me..sounds like we're getting to the issue.

zbook · Mar 29, 2025

1) Please reinstall these two drivers from the HP website:

https://support.hp.com/us-en/drivers/swdetails/omen-desktop-pc-30l-gt13-0000i/model/2100180165/swItemId/cp-280022-1?sku=2H4A2AV

https://support.hp.com/us-en/drivers/swdetails/omen-desktop-pc-30l-gt13-0000i/model/2100180165/swItemId/cp-287749-1?sku=2H4A2AV

https://support.hp.com/us-en/drivers/omen-desktop-pc-30l-gt13-0000i/model/2100180165?sku=2H4A2AV

2) Create a new restore point

pwscott61 · Mar 30, 2025

I installed those two drivers and rebooted, then created a System Restore point.

Shall I run a few days before reinstalling Norton 360?...or can I go ahead and do that now?

zbook · Mar 30, 2025

Please confirm 1 - 2 days of computer stability
(no unexpected shutdowns and restarts with or without BSOD)
Then reinstall as needed.

pwscott61 · Apr 16, 2025

So I had a few days of stability including after reinstalling Norton 360. But now when I return to my system I find it is in sleep mode and can not be awakened my wired keyboard or wired mouse....have to power off and boot. I then may go a day or more with no issue or I will, within a few minutes of the boot up, get a BSOD and be forced to restart.
I thought we had it fixed with your good help....back to wondering what to do next here again. Thanks much for further guidance.
V2 Logs here: DEEPOMEN-(2025-04-16_13-02-10).zip

Persona78 · Apr 16, 2025

You can use BlueScreenView, it will show what faild.

pwscott61 · Apr 16, 2025

Thank you. This is the output from that scan with Bluescreenview:

Crash List

Created by using BlueScreenView

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Crash Address	Stack Address 1	Stack Address 2	Stack Address 3	Computer Name	Full Path	Processors Count	Major Version	Minor Version	Dump File Size	Dump File Time
041625-20109-01.dmp	4/16/2025 12:48:50 PM	IRQL_NOT_LESS_OR_EQUAL	0x0000000a	00000000`00462695	00000000`00000002	00000000`00000000	fffff807`adbf60bd	ntoskrnl.exe	ntoskrnl.exe+4b7ce0					x64	ntoskrnl.exe+4b7ce0					C:\WINDOWS\Minidump\041625-20109-01.dmp	20	15	26100	2,700,940	4/16/2025 12:50:43 PM
041225-24234-01.dmp	4/12/2025 2:38:13 PM	IRQL_NOT_LESS_OR_EQUAL	0x0000000a	00000000`00000669	00000000`00000002	00000000`00000000	fffff805`deff60bd	ntoskrnl.exe	ntoskrnl.exe+4b7ce0					x64	ntoskrnl.exe+4b7ce0					C:\WINDOWS\Minidump\041225-24234-01.dmp	20	15	26100	10,299,916	4/12/2025 2:40:32 PM

Persona78 · Apr 16, 2025

pwscott61 said:
Thank you. This is the output from that scan with Bluescreenview:

Crash List

Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
041625-20109-01.dmp 4/16/2025 12:48:50 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00462695 00000000`00000002 00000000`00000000 fffff807`adbf60bd ntoskrnl.exe ntoskrnl.exe+4b7ce0 x64 ntoskrnl.exe+4b7ce0 C:\WINDOWS\Minidump\041625-20109-01.dmp 20 15 26100 2,700,940 4/16/2025 12:50:43 PM
041225-24234-01.dmp 4/12/2025 2:38:13 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000669 00000000`00000002 00000000`00000000 fffff805`deff60bd ntoskrnl.exe ntoskrnl.exe+4b7ce0 x64 ntoskrnl.exe+4b7ce0 C:\WINDOWS\Minidump\041225-24234-01.dmp 20 15 26100 10,299,916 4/12/2025 2:40:32 PM

Check this:

ntoskrnl.exe causing crashes and BSOD, even in safe mode

zbook · Apr 16, 2025

See if you can find another version of the Intel chipset driver:

Driver C:\WINDOWS\SYSTEM32\DRIVERS\IASTORAC.SYS (17.11.0.1000, 1.29 MB (1,356,344 bytes), 12/18/2021 4:48 PM)

iastorac Intel(R) Chipset SATA/PCIe RST Premium Controller c:\windows\system32\drivers\iastorac.sys
Intel(R) RST HFC Disable Service HfcDisableService

c:\windows\system32\driverstore\filerepository\iastorac.inf_amd64_ae0501df61119ca2\hfcdisableservice.exe
Intel(R) Storage Middleware Service RstMwService

c:\windows\system32\driverstore\filerepository\iastorac.inf_amd64_ae0501df61119ca2\rstmwservice.exe

iaStorAC.sys Thu Sep 30 08:50:11 2021 (6155C093)

pwscott61 · Apr 20, 2025

Thank you for your reply @zbook. I'm sorry, but I'm afraid I don't follow what I can do next here.... I did search for a new driver, but oncly found installers for that driver on certain motherboards or storage controllers I guess...

Anyway, if you would be so kind as to help me get going in the right direction here, I'd sure apreciate it. I rely on this machine for some of my video work and it either goes to sleep and won't wake or it fully BSODs with a message that the nt kernel is what crashed.

If you could help me with where I can get a driver and what step I can take to install it (and??? apparently disable some Windows services at the same time????) ??

THANK YOU all for the good help...saldy I am no further along toward stability yet.

zbook · Apr 20, 2025

Please post a new V2 share link into the newest post.

pwscott61 · Apr 20, 2025

Here's a newly collected set of logs. I appreciate your interest and assistance.

DEEPOMEN-(2025-04-20_19-01-01).zip

drive.google.com

zbook · Apr 20, 2025

The log files reported corruption on H: and U:.

Please reattach drives H: and U:

Make sure that all drives are tested in sequence.

1) Run Sea Tools Long generic test (all drives) > post images or share links

SeaTools | Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

2) Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
HD Tune website

https://www.hdtune.com/files/hdtune_255.exe

a) Health
b) Full error scan

3) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

4) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

Make sure that this runs only after the prior three steps for each drive.

5) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 5, 6, 7 and 8)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART

6) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test
b) HD Tune Full error scan
c) Chkdsk /b /v

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 713.9 GB
Total Space: 1952.3 GB
File System: NTFS
      Model: NVMe WDC WD BLACK SDBPNTZ-2T00-1106

      Drive: D:
 Free Space: 1752.9 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: ST2000DM008-2FR102

      Drive: E:
 Free Space: 1050.6 GB
Total Space: 1953.5 GB
File System: NTFS
      Model: NVMe WDC WD BLACK SDBPNTZ-2T00-1106

Code:

Event[15101]
  Log Name: System
  Source: Ntfs
  Date: 2025-04-16T14:50:48.4470000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DEEPOMEN
  Description:
A corruption was discovered in the file system structure on volume H:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.

Code:

Event[15098]
  Log Name: System
  Source: Ntfs
  Date: 2025-04-16T14:50:48.4460000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DEEPOMEN
  Description:
A corruption was discovered in the file system structure on volume H:.

The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x8000000000008.  The name of the file is "<unable to determine file name>".
 

Event[15099]
  Log Name: System
  Source: Ntfs
  Date: 2025-04-16T14:50:48.4470000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DEEPOMEN
  Description:
A corruption was discovered in the file system structure on volume H:.

The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x4000000000004.  The name of the file is "<unable to determine file name>".

Code:

Event[13054]
  Log Name: System
  Source: Ntfs
  Date: 2025-04-11T10:42:03.9470000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DEEPOMEN
  Description:
A corruption was discovered in the file system structure on volume U:.

The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x100000000003c.  The name of the file is "<unable to determine file name>".

BSODs and Often Overnight on HP Omen 30L

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ntoskrnl.exe causing crashes and BSOD, even in safe mode

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