Can No Longer Print


Agrajag

Member
Local time
9:16 PM
Posts
4
OS
Windows 11
About two weeks ago I suddenly noticed that my system can no longer print. I have a Brother HL-3170CDW color laser that I've had for years and it was working fine in Windows 10 and 11.

When I try to print now I get notified of a printer spooler error (it's stopped and stops anytime I access anything related to printing). So I tried removing and reinstalling the latest driver (well, 2014 is the latest driver for that printer) and that fails too. It gets an error telling me I'm out of end point nodes.

I'm at a spot now where the printer isn't even installed and any attempt to reinstall it turns off the print spooler and thus then errors out the install procedure.

I'm down to reinstalling Windows 11 from scratch, but worry that I'll go through all of that just to have this same issue on the other side.

Win11 Pro Version 10.0.22000 Build 22000
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MB
    CPU
    Intel i7-8700K @ 3.7Ghz
    Motherboard
    Asus ROG Maximus X Hero
    Memory
    32GB
    Graphics Card(s)
    Nvidia RTX3080
    Sound Card
    Sound Blaster
    Monitor(s) Displays
    Two ultra wides
    Screen Resolution
    3440x1440

bobkn

Well-known member
Power User
VIP
Local time
9:16 PM
Posts
981
Location
Danbury, CT, USA
OS
Windows 11 22621.898
I'm not optimistic that it would fix things, but have you run the printer troubleshooter? (System, troubleshoot, other troubleshooters)
 

My Computers

System One System Two

  • OS
    Windows 11 22621.898
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Samsung 970 Evo 4TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22621.898
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)

Agrajag

Member
Thread Starter
Local time
9:16 PM
Posts
4
OS
Windows 11
I'm not optimistic that it would fix things, but have you run the printer troubleshooter? (System, troubleshoot, other troubleshooters)

Yep. No luck there. It's really a mess.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MB
    CPU
    Intel i7-8700K @ 3.7Ghz
    Motherboard
    Asus ROG Maximus X Hero
    Memory
    32GB
    Graphics Card(s)
    Nvidia RTX3080
    Sound Card
    Sound Blaster
    Monitor(s) Displays
    Two ultra wides
    Screen Resolution
    3440x1440

bobkn

Well-known member
Power User
VIP
Local time
9:16 PM
Posts
981
Location
Danbury, CT, USA
OS
Windows 11 22621.898
Before going to a clean install, I'd try a repair install. While it's not absolutely guaranteed, it usually preserves installed programs.

I strongly recommend imaging the boot drive before doing anything major.
 

My Computers

System One System Two

  • OS
    Windows 11 22621.898
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Samsung 970 Evo 4TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22621.898
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)

Agrajag

Member
Thread Starter
Local time
9:16 PM
Posts
4
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MB
    CPU
    Intel i7-8700K @ 3.7Ghz
    Motherboard
    Asus ROG Maximus X Hero
    Memory
    32GB
    Graphics Card(s)
    Nvidia RTX3080
    Sound Card
    Sound Blaster
    Monitor(s) Displays
    Two ultra wides
    Screen Resolution
    3440x1440

Agrajag

Member
Thread Starter
Local time
9:16 PM
Posts
4
OS
Windows 11
Before going to a clean install, I'd try a repair install. While it's not absolutely guaranteed, it usually preserves installed programs.

I strongly recommend imaging the boot drive before doing anything major.

That sounds like a decent option. The challenge I see for it is that it suggests it needs an ISO or USB image and I have neither. This was installed from Windows 10. Oddly it appears as if a full wipe doesn't require that.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MB
    CPU
    Intel i7-8700K @ 3.7Ghz
    Motherboard
    Asus ROG Maximus X Hero
    Memory
    32GB
    Graphics Card(s)
    Nvidia RTX3080
    Sound Card
    Sound Blaster
    Monitor(s) Displays
    Two ultra wides
    Screen Resolution
    3440x1440

bobkn

Well-known member
Power User
VIP
Local time
9:16 PM
Posts
981
Location
Danbury, CT, USA
OS
Windows 11 22621.898
That sounds like a decent option. The challenge I see for it is that it suggests it needs an ISO or USB image and I have neither. This was installed from Windows 10. Oddly it appears as if a full wipe doesn't require that.

You can download an ISO. Download ISO tutorial

Once you have that, you can mount the ISO as a virtual DVD drive just using File Explorer. (You don't need a separate physical drive.) You can run the upgrade-in-place from that. Pretty painless.
 

My Computers

System One System Two

  • OS
    Windows 11 22621.898
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Samsung 970 Evo 4TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22621.898
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)

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