Can not connect to a shared printer


F

ffrree

Member
Local time
11:11 AM
Posts
3
OS
Windows 11
I have this configuration

1) A Brother printer is hosted by my Windows 10 desktop, which has been set up as a shared printer, and is known to work. The printer is turned on.
2) I tried to add that printer to my Windows 11 laptop for the first time, it could be not found automatically.

So I used "Add Manually", and select "Select a shared printer by name" and browed, the printer was located in the subsequent dialogue on the Windows 10 host, so I selected it. It then followed with a message, "Windows couldn't connect to the printer......check the printer name...etc."

What have I done wrong...or missed ?
 
Windows Build/Version
Windows Home 11, ver 22H2 build 222621.1105

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5511
    CPU
    i7-11800H
    Memory
    16 G
    Graphics Card(s)
    Nvidia
What is the Model Name and Number of the printer? How is it connected to the computer?
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Berton said:
What is the Model Name and Number of the printer? How is it connected to the computer?
Click to expand...
It is a Brother HL-2142 Laser printer, works prefectly as it stands on the Windows 10 System. Connected via USB.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5511
    CPU
    i7-11800H
    Memory
    16 G
    Graphics Card(s)
    Nvidia
I was given a nice HP LaserJet 1022 couple months ago with a NIB $90 toner cartridge but it has only the USB port. I have a LaserJet and an OfficeJet attached to my Wireless Router via Ethernet cable. If I wanted to use the 1022 which has only a USB connection I'd try a lesser expensive Print Server such as shown here:
www.ebay.com

Monoprice 5342 Networking USB 2.0 Print Server - Black for sale online | eBay

Find many great new & used options and get the best deals for Monoprice 5342 Networking USB 2.0 Print Server - Black at the best online prices at eBay! Free shipping for many products!
www.ebay.com www.ebay.com
It would allow connecting the printer to the Wireless Router then install the printer as desired as a Networked Printer. It wouldn't have to be a Shared printer, mine aren't and have 5 Wired computers using it as well as some Wireless computers. Nice part is no one printer has to be running.
Ethernet cable from Router to Print Server with USB to printer.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Berton said:
I was given a nice HP LaserJet 1022 couple months ago with a NIB $90 toner cartridge but it has only the USB port. I have a LaserJet and an OfficeJet attached to my Wireless Router via Ethernet cable. If I wanted to use the 1022 which has only a USB connection I'd try a lesser expensive Print Server such as shown here:
www.ebay.com

Monoprice 5342 Networking USB 2.0 Print Server - Black for sale online | eBay

Find many great new & used options and get the best deals for Monoprice 5342 Networking USB 2.0 Print Server - Black at the best online prices at eBay! Free shipping for many products!
www.ebay.com www.ebay.com
It would allow connecting the printer to the Wireless Router then install the printer as desired as a Networked Printer. It wouldn't have to be a Shared printer, mine aren't and have 5 Wired computers using it as well as some Wireless computers. Nice part is no one printer has to be running.
Ethernet cable from Router to Print Server with USB to printer.
Click to expand...
Can you tell me why is this relevant to my situation ?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5511
    CPU
    i7-11800H
    Memory
    16 G
    Graphics Card(s)
    Nvidia
ffrree said:
I have this configuration

1) A Brother printer is hosted by my Windows 10 desktop, which has been set up as a shared printer, and is known to work. The printer is turned on.
2) I tried to add that printer to my Windows 11 laptop for the first time, it could be not found automatically.

So I used "Add Manually", and select "Select a shared printer by name" and browed, the printer was located in the subsequent dialogue on the Windows 10 host, so I selected it. It then followed with a message, "Windows couldn't connect to the printer......check the printer name...etc."

What have I done wrong...or missed ?
Click to expand...
You may also need to install the printer driver on the machine you're trying to share to (step # 5 in tutorial below). See tutorial below....

Add Shared Printer in Windows 10

Also make sure Printer Sharing is turned on Turn On or Off File and Printer Sharing in Windows 11 Tutorial (both machines).
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech Keys
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
Go to the host computer (the one sharing the printer) and go to Settings, Network and Internet, Properties. Check the IPv4 address. It should be similar to 192.168.xx.xx Now go to Settings, Bluetooth and Devices, Printers and Scanners, click on the shared printer and then click Printer Properties. Click on the Sharing tab and write down the shared name. Now you can either try to add the printer again. After a while (if the printer is not detected automatically) you should see the text "My printer is not on the list" or similar. Click the text "Add manually" to add the printer manually. Select the second option (Select a shared printer by name) and type \\192.168.xx.xx\printername The first part is the IP address of the host computer and the second is the printer shared name you wrote down before. Click Search and you should be able to proceed. If connecting to the printer faila with an error, most probably there is a relevant thread, search for it to find the solution.

Almost forgot! Make sure both the host computer and the other computer have set the network type to private. Obviously you cannot access any shared resources if either of them is set to public.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.3915) main PC
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
oddly I have found that an overload of hardware items on either 2.4 or 5 Ghz bands can cause loss of recognition or intermittent view of network printers
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 / Windows 3.11 Emulator
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build Dec 2023
    CPU
    Pentium I9 14900K
    Motherboard
    Asus Rog Z790 / E Wifi 7
    Memory
    64 GB Corsair Dominator DDR5
    Graphics Card(s)
    AMD RX 590 8GB Special
    Sound Card
    Rog Realtek Codec ALC 4080 internal + Creative Soundblaster X3 External
    Monitor(s) Displays
    32" Toshiba PC / TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    4 x Corsair MP 600 Pro 500GB M2 drives ( Main ), + Samsung M2 USB +Corsair M2 Ext USB+ Hitachi Sata Drive ,, 2 x DVD-RW
    PSU
    1000 w
    Case
    NZXT Phantom 240 , 5 fans built in system
    Cooling
    Silentium PC Spartan 5 Max
    Keyboard
    Seenda Luminous
    Mouse
    1) Aston Martin DB9 Car , 2) McLaren Yellow P2 car , 3) Seenda Wireless
    Internet Speed
    545 mbps
    Browser
    Edge , Opera , Firefox , Zen.
    Antivirus
    Norton 360 , 10 User
    Other Info
    Pertelian X2040 ,
    Echo Show 8"
    Logitech Z906 5.1 speakers
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Go
    Memory
    8GB
    Hard Drives
    128 GB and 256 GB Micro SD
spapakons said:
Go to the host computer (the one sharing the printer) and go to Settings, Network and Internet, Properties. Check the IPv4 address. It should be similar to 192.168.xx.xx Now go to Settings, Bluetooth and Devices, Printers and Scanners, click on the shared printer and then click Printer Properties. Click on the Sharing tab and write down the shared name. Now you can either try to add the printer again. After a while (if the printer is not detected automatically) you should see the text "My printer is not on the list" or similar. Click the text "Add manually" to add the printer manually. Select the second option (Select a shared printer by name) and type \\192.168.xx.xx\printername The first part is the IP address of the host computer and the second is the printer shared name you wrote down before. Click Search and you should be able to proceed. If connecting to the printer faila with an error, most probably there is a relevant thread, search for it to find the solution.

Almost forgot! Make sure both the host computer and the other computer have set the network type to private. Obviously you cannot access any shared resources if either of them is set to public.
Click to expand...
What happens if the host computer is set to dhcp and it gets a different IP address assigned to it by the router on a restart?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    AMD Ryzen 7 3800XT
    Motherboard
    ASUS ROG Crosshair VII Hero (WiFi)
    Memory
    32GB
    Graphics Card(s)
    EVGA GeForce GTX 1080 Ti
  • Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 7773
    CPU
    Intel i7-8550U
    Memory
    32GB
    Graphics card(s)
    Nvidia Geforce MX150
    Sound Card
    Realtek
    Monitor(s) Displays
    17"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Toshiba 512GB NVMe SSD
    SK Hynix 512GB SATA SSD
    Internet Speed
    Fast!
It usually gets the same IP. Alternatively you can use the computer network name, but the IP address is better.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.3915) main PC
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
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