I am having an issue with my Lenovo IdeaPad 5 Pro accessing the Internet. When I launch Chrome, it states that "www.google.com refused to connect." Below that error, it states, "ERR_CONNECTIONED_REFUSED". I can ping IP addresses such as 1.1.1.1 and 8.8.8.8. I can also ping www.google.com. All other devices such as my work laptop and mobile devices can browse the Internet without issue.
Troubleshooting performed:
Rebooted Modem and router
Cleared Cache on both browsers
Disabled McAfee anti-virus
Changed DNS to 1.1.1.1 and 8.8.8.8 on WiFi nic
Disabled Wi-Fi and tried Ethernet only
Changed DNS on Ethernet to 1.1.1.1 and 8.8.8.8
Attempted Windows Updates but it times out
Disabled IPv6 on both WiFi and Ethernet nics
Uninstalled the WiFi nic and rebooted so that Windows could reinstall it
I have made no changes to my network and all other devices work just fine. I cannot browse using Chrome or Edge. Just not sure where to go from here.
Troubleshooting performed:
Rebooted Modem and router
Cleared Cache on both browsers
Disabled McAfee anti-virus
Changed DNS to 1.1.1.1 and 8.8.8.8 on WiFi nic
Disabled Wi-Fi and tried Ethernet only
Changed DNS on Ethernet to 1.1.1.1 and 8.8.8.8
Attempted Windows Updates but it times out
Disabled IPv6 on both WiFi and Ethernet nics
Uninstalled the WiFi nic and rebooted so that Windows could reinstall it
I have made no changes to my network and all other devices work just fine. I cannot browse using Chrome or Edge. Just not sure where to go from here.
- Windows Build/Version
- 24H2
My Computer
System One
-
- OS
- Windows 11
- Computer type
- Laptop
- Manufacturer/Model
- Lenovo IdeaPad 5 Pro
- CPU
- AMD Ryzen 5 5600U
- Memory
- 16
- Browser
- Chrome
- Antivirus
- McAfee