Can Ping but No Internet


jdkenney

New member
Local time
5:04 AM
Posts
1
OS
Windows 11
I am having an issue with my Lenovo IdeaPad 5 Pro accessing the Internet. When I launch Chrome, it states that "www.google.com refused to connect." Below that error, it states, "ERR_CONNECTIONED_REFUSED". I can ping IP addresses such as 1.1.1.1 and 8.8.8.8. I can also ping www.google.com. All other devices such as my work laptop and mobile devices can browse the Internet without issue.

Troubleshooting performed:
Rebooted Modem and router
Cleared Cache on both browsers
Disabled McAfee anti-virus
Changed DNS to 1.1.1.1 and 8.8.8.8 on WiFi nic
Disabled Wi-Fi and tried Ethernet only
Changed DNS on Ethernet to 1.1.1.1 and 8.8.8.8
Attempted Windows Updates but it times out
Disabled IPv6 on both WiFi and Ethernet nics
Uninstalled the WiFi nic and rebooted so that Windows could reinstall it

I have made no changes to my network and all other devices work just fine. I cannot browse using Chrome or Edge. Just not sure where to go from here.
 
Windows Build/Version
24H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad 5 Pro
    CPU
    AMD Ryzen 5 5600U
    Memory
    16
    Browser
    Chrome
    Antivirus
    McAfee
ERR_CONNECTION_REFUSED or ERR_CONNECTION_RESET tend to be issues caused by overly aggressive firewall or anti-virus settings. If you own a smartphone or tablet, and that works on the home Wi-Fi, chances are it's something on the PC.

Run this command:
Code:
powershell -C wget http://www.msftconnecttest.com/connecttest.txt

This asks PowerShell (and not your browser(s)) to fetch a simple test file that Windows uses to determine if you have network connectivity. The file itself doesn't matter, but if the command works and your browser doesn't, it's definitely a security-related issue.

Also run "ipconfig /all" and check the default route. Is it pointing to your home router?
 

My Computer

System One

  • OS
    Windows 7

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