Cannot Access Sites for Xbox or WhatsApp support following clean install


ivatt

Member
Local time
10:17 PM
Posts
27
OS
Windows 11
I recently did a clean install of W11 Pro having had a system crash (with very good help from your colleagues) on the other section of the forum.

Prior to that and even since the clean install I am plagued by sites being timed out. These include Xbox and WhatsApp support sites which I need as I need help in getting them reinstalled. I do not recall this happening until fairly recently, perhaps 2-3 months.

I have looked at a couple of YouTube videos giving details of changes that need to be made to fix this but they have not worked.

Although my immediate priority is XBOX as I have games (Microsoft FS 2020/Aerofly for example) in my library and I cannot access the Library I would like to resolve the problem
as it it happening with annoying frequency

I have also change the following subkey in Windows:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\ID for Adapter

Value Name: TCPInitialRtt
Data Type: REG_DWORD
Valid Range: 300-65535 (milliseconds in decimal)
Default: 0xBB8 (3,000 milliseconds expressed in hexadecimal)


Microsoft Edge | Tabs, address bar, and search | Windows 11

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Windows Build/Version
Windows 11 Pro 10.0.26200 Build 26200

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Tec
    Motherboard
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Technology
    Memory
    32.0GB Dual-Channel DDR4 @ 1197MHz (16-16-16-39)
    Graphics Card(s)
    GF320A (1920x1080@60Hz) 4095MB NVIDIA GeForce RTX 3060 (NVIDIA)
    Sound Card
    USB Audio Device
    Hard Drives
    1863GB Western Digital WDC WD20EARX-00PASB0 (SATA ) 29 °C
    1397GB Western Digital WDC WD15EVDS-68V9B0 (SATA ) 31 °C
    931GB Western Digital WDC WDS100T2B0C (Unknown (SSD))
    1863GB Seagate Expansion Desk SCSI Disk Device (USB (SATA) ) 46 °C
    7GB Lexar USB Flash Drive USB Device (USB )
    980MB Kingston DataTraveler 2.0 USB Device (USB )
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My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I have changed my DNS to Google and connections seem great, so simple a fix.

My outstanding issue at the moment is that my desktop PC is not being detected only my laptop so I can't go forward with xbox issue
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Tec
    Motherboard
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Technology
    Memory
    32.0GB Dual-Channel DDR4 @ 1197MHz (16-16-16-39)
    Graphics Card(s)
    GF320A (1920x1080@60Hz) 4095MB NVIDIA GeForce RTX 3060 (NVIDIA)
    Sound Card
    USB Audio Device
    Hard Drives
    1863GB Western Digital WDC WD20EARX-00PASB0 (SATA ) 29 °C
    1397GB Western Digital WDC WD15EVDS-68V9B0 (SATA ) 31 °C
    931GB Western Digital WDC WDS100T2B0C (Unknown (SSD))
    1863GB Seagate Expansion Desk SCSI Disk Device (USB (SATA) ) 46 °C
    7GB Lexar USB Flash Drive USB Device (USB )
    980MB Kingston DataTraveler 2.0 USB Device (USB )
    Browser
    Edge
What not detecting desktop PC?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
At the moment my laptop is being detected but not not my desktop PC as the desktop PC was used originally with XBOX/Microsoft Store this is a problem. I don't now how to remove the laptop or at least make the desktop the primary device.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Tec
    Motherboard
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Technology
    Memory
    32.0GB Dual-Channel DDR4 @ 1197MHz (16-16-16-39)
    Graphics Card(s)
    GF320A (1920x1080@60Hz) 4095MB NVIDIA GeForce RTX 3060 (NVIDIA)
    Sound Card
    USB Audio Device
    Hard Drives
    1863GB Western Digital WDC WD20EARX-00PASB0 (SATA ) 29 °C
    1397GB Western Digital WDC WD15EVDS-68V9B0 (SATA ) 31 °C
    931GB Western Digital WDC WDS100T2B0C (Unknown (SSD))
    1863GB Seagate Expansion Desk SCSI Disk Device (USB (SATA) ) 46 °C
    7GB Lexar USB Flash Drive USB Device (USB )
    980MB Kingston DataTraveler 2.0 USB Device (USB )
    Browser
    Edge
You can remove registered devices from Microsoft account.

In this guide, i will show you how to remove a device that is link from your Microsoft account.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Laptop removed thanks. Just need to sort out what is going wrong with Steam (getting there but slowly)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Tec
    Motherboard
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Technology
    Memory
    32.0GB Dual-Channel DDR4 @ 1197MHz (16-16-16-39)
    Graphics Card(s)
    GF320A (1920x1080@60Hz) 4095MB NVIDIA GeForce RTX 3060 (NVIDIA)
    Sound Card
    USB Audio Device
    Hard Drives
    1863GB Western Digital WDC WD20EARX-00PASB0 (SATA ) 29 °C
    1397GB Western Digital WDC WD15EVDS-68V9B0 (SATA ) 31 °C
    931GB Western Digital WDC WDS100T2B0C (Unknown (SSD))
    1863GB Seagate Expansion Desk SCSI Disk Device (USB (SATA) ) 46 °C
    7GB Lexar USB Flash Drive USB Device (USB )
    980MB Kingston DataTraveler 2.0 USB Device (USB )
    Browser
    Edge
You are very welcome!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Both XBOX and STEAM report not being connected to the Internet since I did the clean install.

Both have access through Windows Firewall.

I am connected with an ethernet cable
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Tec
    Motherboard
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Technology
    Memory
    32.0GB Dual-Channel DDR4 @ 1197MHz (16-16-16-39)
    Graphics Card(s)
    GF320A (1920x1080@60Hz) 4095MB NVIDIA GeForce RTX 3060 (NVIDIA)
    Sound Card
    USB Audio Device
    Hard Drives
    1863GB Western Digital WDC WD20EARX-00PASB0 (SATA ) 29 °C
    1397GB Western Digital WDC WD15EVDS-68V9B0 (SATA ) 31 °C
    931GB Western Digital WDC WDS100T2B0C (Unknown (SSD))
    1863GB Seagate Expansion Desk SCSI Disk Device (USB (SATA) ) 46 °C
    7GB Lexar USB Flash Drive USB Device (USB )
    980MB Kingston DataTraveler 2.0 USB Device (USB )
    Browser
    Edge
Sorry to follow up but things are not working the way I had hoped.

At the moment both XBOX and STEAM keeping saying I am not connected to the Internet, when I am. It means I haven't got access to Microsoft Flight Simulator 2020 or Aerofly FS as nothing shows in my library

I have looked at a few YOUTUBE videos which say they address this problem but so far nothing has worked. Any help appreciated.

As I did a clean install of W11 I assumed that everything would work as it did when I first got my PC but that was a previous OS (W10 Home as far as I recall) but that clearly isn't he case. The whole install process is automatic so I shouldn't have touched any wrong buttons etc. Makes me wonder what my hardware etc. is doing to cause the problem.

There are a couple of other quirky things such as windows that you have to input an answer that don't accept any keyboard presses.

I have wondered if I should consider doing a clean install again and see if that helps but my concern is that maybe it ends up the same or worse. I have also contemplated buying a fresh M2 SSD as that won't have any baggage!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Tec
    Motherboard
    Intel Core i7 9700 @ 3.00GHz 67 °C Coffee Lake 14nm Technology
    Memory
    32.0GB Dual-Channel DDR4 @ 1197MHz (16-16-16-39)
    Graphics Card(s)
    GF320A (1920x1080@60Hz) 4095MB NVIDIA GeForce RTX 3060 (NVIDIA)
    Sound Card
    USB Audio Device
    Hard Drives
    1863GB Western Digital WDC WD20EARX-00PASB0 (SATA ) 29 °C
    1397GB Western Digital WDC WD15EVDS-68V9B0 (SATA ) 31 °C
    931GB Western Digital WDC WDS100T2B0C (Unknown (SSD))
    1863GB Seagate Expansion Desk SCSI Disk Device (USB (SATA) ) 46 °C
    7GB Lexar USB Flash Drive USB Device (USB )
    980MB Kingston DataTraveler 2.0 USB Device (USB )
    Browser
    Edge

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