Cannot delete folder/files- Need Admin Permisions??


viper69 said:
I don't have the licence key for WIndows available.
Click to expand...
If your current install of windows 11 is assigned a digital license, it is tied to the hardware. That digital license is also tied to your MS account if you use one.
You do not need a license key to clean install. It should automatically activate.
settings>system>activation>click down arrow to the right
 

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Winuser said:
I don't blame you. To do a clean install on my main desktop it takes me days to install all of my programs and get it setup like I want it. All of my other computers I can do it within a few hours or so.
Click to expand...

The last time on Win7 it took days. I've kept this build pretty lean, but times are different. For example, when Nvidia has a new driver, it prompts you to install, and you have to log in, didn't have that way back when. It's a lot that type of stuff, not so much SW keys, I keep those generally. Eesh, I realized I have to work on my email client so I don't lose everything there.

Winuser said:
If the computer came with Windows 11, The key should be in the BIOS. If you want to see the key and save it, there's a program in the MS Store called ShowKeyplus. It was programmed by a forum member.
Click to expand...
Correct, I was looking through my records, and the builder mentioned it's in the mobo. Thanks for the ShowKey tip - that's a great piece of software I just used it!! Smart person who developed it, and nice it's free.
glasskuter said:
If your current install of windows 11 is assigned a digital license, it is tied to the hardware. That digital license is also tied to your MS account if you use one.
You do not need a license key to clean install. It should automatically activate.
settings>system>activation>click down arrow to the right
Click to expand...
Thanks. You know I thought it was in my MS account. However I logged in, and I didn't see it. Perhaps because the OS was purchased through a computer configurator, vs my Office prod key I can find in the account online. I don't know, jst a guess.

The OS was pre-installed, so digital I assume as I don't have disks.

I read something in the clean install guide that suggests otherwise below. Please advise

If you don't enter a product key and click/tap on I don't have a product key, you will be able to select the Windows 11 edition you want to install at step 8 below, but Windows 11 will not be activated.
 

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viper69 said:
f you don't enter a product key and click/tap on I don't have a product key, you will be able to select the Windows 11 edition you want to install at step 8 below, but Windows 11 will not be activated.
Click to expand...
If the installer finds the key in the BIOS the correct version should be what gets installed. If you decide to clean install, the installer wants you to use your MS Account to continue. This will assign your username as the first five characters of your email address and put your Users files on OneDrive. There are work arounds posted in the forums on how to bypass this.
 

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    Windows Defender
Have you tried removing the folder using a tool that gives you TrustedInstaller access, such as PowerRun, AdvancedRun, or my Right-Click Tools?

For example, using Right-Click Tools, you would right-click any folder above the one you want to remove and select Cmd as TrustedInstaller and then, at the Cmd prompt that opens up, use the rd command to remove the folder.

For example (assuming UltraAV is no longer running):

C:\>rd /s /q "C:\Program Files\UltraAV"
 
Last edited:

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Acer
Winuser said:
If the installer finds the key in the BIOS the correct version should be what gets installed. If you decide to clean install, the installer wants you to use your MS Account to continue. This will assign your username as the first five characters of your email address and put your Users files on OneDrive. There are work arounds posted in the forums on how to bypass this.
Click to expand...

I know my PC has a MS Account associated with it, as I have that first 5 characters, and files initially were going to OneDrive (I STOPPED that One Drive default crap).

LesFerch said:
Have you tried removing the folder using a tool that gives you TrustedInstaller access, such as PowerRun, AdvancedRun, or my Right-Click Tools?

For example, using Right-Click Tools, you would right-click any folder above the one you want to remove and select Cmd as TrustedInstaller and then, at the Cmd prompt that opens up, use the rd command to remove the folder.

For example (assuming UltraAV is no longer running):

C:\>rd /s /q "C:\Program Files\UltraAV"
Click to expand...
I have not. Those are nice utilties, had I known of them earlier I would have tried.

Everyone has a common, solid, good point, even if the files are deleted, that leaves my registry to deal with. I can make targeted registry edits, but in those cases in Win7 when I did them, it was a literally adding and that was all. I would not trust myself to delete lines (I can do that), but would have no idea if there would be unintended issues later on, a bit risky.
 

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DeepCool CASTLE 360EX 360mm AIO RGB
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KAV and CRAPPY UltraAV
Winuser said:
If the computer came with Windows 11
Click to expand...
The user has a custom-built one according to his "My Computer" specs. So no Bios key.
Windows will reactivate when connected to the web.
 

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Porthos said:
The user has a custom-built one according to his "My Computer" specs. So no Bios key.
Windows will reactivate when connected to the web.
Click to expand...
Maybe I'm misunderstanding here. My mobo manual reads during POST I hit F2 to enter the UEFI BIOS.
 

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Windows 11 Pro
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Intel® Core i7-13700K Processor
Motherboard
ASUS ROG Strix Z790-E Gaming WiFi
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G.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600
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GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8GB GDDR6
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Monitor(s) Displays
Dell U2711
Hard Drives
1TB Samsung 980 PRO M.2 PCIe Gen 4 NVMe
PSU
850 Watt - CORSAIR RM850X - 80 PLUS Gold
Cooling
DeepCool CASTLE 360EX 360mm AIO RGB
Keyboard
Corsair
Antivirus
KAV and CRAPPY UltraAV
Porthos said:
Windows will reactivate when connected to the web.
Click to expand...
I have seen post where it wasn't always that easy. Either way I would use ShowKeyPlus and save the key.
 

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viper69 said:
Maybe I'm misunderstanding here. My mobo manual reads during POST I hit F2 to enter the UEFI BIOS.
Click to expand...
They're saying that it possible that the key isn't stored in the BIOS but because it was activated with a digital license it should automatically activate. I would use ShowKeyPlus and copy the activation key just to be on the safe side.
 

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    PowerSpec B746
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    Intel Core i7-10700K
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    NVIDIA GeForce GTX 1050 TI
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    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
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    Microsoft Edge and Firefox
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    Webroot SecureAnywhere CE 26.1

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    Operating System
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    Intel Core i5-8400 CPU @ 2.80GHz
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    16 MB DDR 4-2666
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    23" Speptre HDMI 75Hz
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    Logitek K270
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    Windows Defender
viper69 said:
This Indian company has some biz arrangement with KAV for US customers due to Feds.:mad:
Click to expand...
What made you think that it is an Indian company ?
It says in their FAQ:
"UltraAV is a US-based company and is not subject to any geographic restrictions. However, UltraVPN, the premium VPN included with UltraAV, is a Panama-based entity which means UltraVPN is outside the Five Eyes and Fourteen Eyes Alliance. This ensures the highest level of privacy and security for our customers."
 

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Asrock Z270 Taichi
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16 GB
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Winuser said:
They're saying that it possible that the key isn't stored in the BIOS but because it was activated with a digital license it should automatically activate. I would use ShowKeyPlus and copy the activation key just to be on the safe side.
Click to expand...

You meant Win OS key, though you meant BIOS key.

cineman195 said:
What made you think that it is an Indian company ?
It says in their FAQ:
"UltraAV is a US-based company and is not subject to any geographic restrictions. However, UltraVPN, the premium VPN included with UltraAV, is a Panama-based entity which means UltraVPN is outside the Five Eyes and Fourteen Eyes Alliance. This ensures the highest level of privacy and security for our customers."
Click to expand...

At some point in this process of uninstalling, I, everyone else who is dealing with this, will see a popup/flash screen etc and it reads/ signed by MAX SECURE SOFTWARE INDIA PRIVATE LIMITED. So to me it seems they are Indian.

When you google that you see this instantly, and their site has AV and other related products. Their LinkedIn page lists India as well.

1727027886318.png
 

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Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel® Core i7-13700K Processor
Motherboard
ASUS ROG Strix Z790-E Gaming WiFi
Memory
G.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600
Graphics Card(s)
GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8GB GDDR6
Sound Card
On Mobo
Monitor(s) Displays
Dell U2711
Hard Drives
1TB Samsung 980 PRO M.2 PCIe Gen 4 NVMe
PSU
850 Watt - CORSAIR RM850X - 80 PLUS Gold
Cooling
DeepCool CASTLE 360EX 360mm AIO RGB
Keyboard
Corsair
Antivirus
KAV and CRAPPY UltraAV
viper69 said:
You meant Win OS key
Click to expand...
Yes, I'm referring to the key that was used to activate Windows. On most if not all OEM computers it is stored in the BIOS.
 

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    PowerSpec B746
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    Intel Core i7-10700K
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    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
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    #1. 3440 X 1440 #2. 1920 x 1080
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    Samsung SSD 860 EVO 1TB
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    Logitech K270
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    Logitech M185
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    Microsoft Edge and Firefox
    Antivirus
    Webroot SecureAnywhere CE 26.1

  • At a glance

    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-A
    Memory
    16 MB DDR 4-2666
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    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
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    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
viper69 said:
When you google that you see this instantly, and their site has AV and other related products. Their LinkedIn page lists India as well.
Click to expand...
I wonder if the have a headquarters somewhere in the US so they can claim to be a US based company? Putting all that to the side, they shouldn't make it so hard to uninstall.
 

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    Windows 11 Pro 25H2Intel Core i7-10700K16GB (8GB PC4-19200 DDR4 SDRAM x2)NVIDIA GeForce GTX 1050 TI
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    Webroot SecureAnywhere CE 26.1

  • At a glance

    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-A
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Winuser said:
I wonder if the have a headquarters somewhere in the US so they can claim to be a US based company? Putting all that to the side, they shouldn't make it so hard to uninstall.
Click to expand...
I'm sure that's the case, companies do all sorts of bs.

No they shouldn't make it hard at all, a very bad company.
 

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Windows 11 ProIntel® Core i7-13700K ProcessorG.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8...
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel® Core i7-13700K Processor
Motherboard
ASUS ROG Strix Z790-E Gaming WiFi
Memory
G.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600
Graphics Card(s)
GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8GB GDDR6
Sound Card
On Mobo
Monitor(s) Displays
Dell U2711
Hard Drives
1TB Samsung 980 PRO M.2 PCIe Gen 4 NVMe
PSU
850 Watt - CORSAIR RM850X - 80 PLUS Gold
Cooling
DeepCool CASTLE 360EX 360mm AIO RGB
Keyboard
Corsair
Antivirus
KAV and CRAPPY UltraAV

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    Windows 11 Home 25H2 26200.8875
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    HP Pavilion TP01-2xxx
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    AMD Ryzen 3 5300G
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    8gb
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    Radeon Graphics 4.00GHZ
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    ViewSonic
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    wireless Microsoft
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    Avira

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    Updated Windows 10 to 11 25H2 26200.8875Intel Core i3 8100 @3.60 GHz8.GBIntel UHD 360 (HP)
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    Updated Windows 10 to 11 25H2 26200.8875
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    Intel Core i3 8100 @3.60 GHz
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    HP 8653 (U3E1)
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    8.GB
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    ViewSonic
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    #3 System: HP laptop Windows 25H2 11Pro 26200.8524
  • HP Omni laptop Windows 11 home
    11 25H2 26200.8737
    Intel Core 5 120U
Jacee said:
This was back in 2009 and considered as a "rogue" antivirus program. You can read about it here: https://www.bleepingcomputer.com/uninstall/12916/UltraAV/

I have no knowledge if this is the same antivirus program or not.
Click to expand...

Interesting- I looked at the page you sent. I don't see any of the screens the site posts, but IF it's a coincidence, that sure is a bad one. I have a feeling it is NOT a coincidence, and they are one in the same. Companies check to see if names of products are already taken....

At least one of the software listed in their solution to remove seems not viable for Win 10/11
 

My Computer My Computer

At a glance

Windows 11 ProIntel® Core i7-13700K ProcessorG.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8...
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel® Core i7-13700K Processor
Motherboard
ASUS ROG Strix Z790-E Gaming WiFi
Memory
G.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600
Graphics Card(s)
GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8GB GDDR6
Sound Card
On Mobo
Monitor(s) Displays
Dell U2711
Hard Drives
1TB Samsung 980 PRO M.2 PCIe Gen 4 NVMe
PSU
850 Watt - CORSAIR RM850X - 80 PLUS Gold
Cooling
DeepCool CASTLE 360EX 360mm AIO RGB
Keyboard
Corsair
Antivirus
KAV and CRAPPY UltraAV
I'm a little stumped here.

I was looking
glasskuter said:
If you haven't done a clean install in a while I recommend you make yourself very familiar with this procedure.
www.elevenforum.com

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...
www.elevenforum.com www.elevenforum.com
Click to expand...
Simple question for you.

I was looking at the install guide here Create Windows 11 Bootable USB Installation Media Tutorial

Below steps are a bit confusing. I'm reinstalling my OS, wouldn't I want to leave the box checked for Use recommended options? The MS file/s are going on my flash drive.



1727297044569.png
 

My Computer My Computer

At a glance

Windows 11 ProIntel® Core i7-13700K ProcessorG.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8...
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel® Core i7-13700K Processor
Motherboard
ASUS ROG Strix Z790-E Gaming WiFi
Memory
G.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600
Graphics Card(s)
GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8GB GDDR6
Sound Card
On Mobo
Monitor(s) Displays
Dell U2711
Hard Drives
1TB Samsung 980 PRO M.2 PCIe Gen 4 NVMe
PSU
850 Watt - CORSAIR RM850X - 80 PLUS Gold
Cooling
DeepCool CASTLE 360EX 360mm AIO RGB
Keyboard
Corsair
Antivirus
KAV and CRAPPY UltraAV
Either will work for your PC. The difference in the 2 options is when you uncheck "use the recommended options for this PC" the resulting media can be used to install windows 11 on any PC no matter what version of 11 (Home or Pro") or language that PC is running. Many folks have more than one computer with mixed Home and Pro. Having the universal install media makes it easier in that you have to create only the one usb drive to install with.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
glasskuter said:
Either will work for your PC. The difference in the 2 options is when you uncheck "use the recommended options for this PC" the resulting media can be used to install windows 11 on any PC no matter what version of 11 (Home or Pro") or language that PC is running. Many folks have more than one computer with mixed Home and Pro. Having the universal install media makes it easier in that you have to create only the one usb drive to install with.
Click to expand...
Thank you, I wasn't sure, makes sense. I unchecked.
 

My Computer My Computer

At a glance

Windows 11 ProIntel® Core i7-13700K ProcessorG.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8...
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel® Core i7-13700K Processor
Motherboard
ASUS ROG Strix Z790-E Gaming WiFi
Memory
G.Skill Trident Z (RGB LED) (2 x 16GB) DDR5-5600
Graphics Card(s)
GIGABYTE Eagle NVIDIA GeForce RTX 3060 Ti - 8GB GDDR6
Sound Card
On Mobo
Monitor(s) Displays
Dell U2711
Hard Drives
1TB Samsung 980 PRO M.2 PCIe Gen 4 NVMe
PSU
850 Watt - CORSAIR RM850X - 80 PLUS Gold
Cooling
DeepCool CASTLE 360EX 360mm AIO RGB
Keyboard
Corsair
Antivirus
KAV and CRAPPY UltraAV
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