Can't access Facebook

cfourkays

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Upgraded a fairly new Desktop to 11. Have been using 11 since first introduced by Insider on other PC's.
Everything works fine, using it for general use for a couple of days. Went to go to www.facebook.com using Chrome, default browser, After a while loading with blank white screen,I get same blank white page
This happens with Chrome. Edge spins loading icon with white page then stops with blank white page. Just installed Firefox and get the same thing.
Have a laptop with same upgraded build and that's OK. No problem.
It was working on this PC before the upgrade.

I'm not a heavy Facebook user and I can get it on my laptop and cell so its no emergency. Would contacting Facebook Support do any good since I am using W-11 and they may just say go back to 10. Did all of this from the Facebook support:
Any thing I can try?
 

My Computer

System One

  • Operating System
    Windows 11 Insider Preview

badrobot

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How about restarting your computer?
 

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System One System Two

  • Operating System
    Windows 10/11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics Card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
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    3440x1440
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    Samsung M.2
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
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    ASUS GTX 1070 8GB ROG Strix
    Monitor(s) Displays
    LG Ultrawide 34"
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    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
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    Moderna :)

BunnyJ

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Gee.. I just setup a new account due to lost email account and I didn't have an issue getting into Facebook on Firefox. A restart might help or trying a different browser.. that's an odd issue
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.258
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 6K - E Series
    CPU
    AMD Ryze 3 3200G
    Motherboard
    ASUS Prime B350M-E
    Memory
    Crucial Ballistix Sport LT 2666 MHz DDR4 - 16GB
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    On motherboard
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 240.78 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox and Edge
    Antivirus
    Defender

cfourkays

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Done a number of restarts and it happens on all browsers
 

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System One

  • Operating System
    Windows 11 Insider Preview

BunnyJ

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ATM,, I'm stumped
 

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System One

  • Operating System
    Windows 11 Home 22000.258
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 6K - E Series
    CPU
    AMD Ryze 3 3200G
    Motherboard
    ASUS Prime B350M-E
    Memory
    Crucial Ballistix Sport LT 2666 MHz DDR4 - 16GB
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    On motherboard
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 240.78 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox and Edge
    Antivirus
    Defender

cfourkays

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So am I did a Facebook contact and explained but I'm not hopeful. Thanks.
 

My Computer

System One

  • Operating System
    Windows 11 Insider Preview

cfourkays

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TADA!!! Uninstalled Smartbyte and now all is good. I don't even know how that got installed.
Thanks to all who chipped in. Appearently this is a Dell preinstall and this is a new Dell.
Pete
 

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System One

  • Operating System
    Windows 11 Insider Preview

BunnyJ

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TADA!!! Uninstalled Smartbyte and now all is good. I don't even know how that got installed.
Thanks to all who chipped in. Appearently this is a Dell preinstall and this is a new Dell.
Pete
Good to hear 👊
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.258
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 6K - E Series
    CPU
    AMD Ryze 3 3200G
    Motherboard
    ASUS Prime B350M-E
    Memory
    Crucial Ballistix Sport LT 2666 MHz DDR4 - 16GB
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    On motherboard
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 240.78 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox and Edge
    Antivirus
    Defender

geekguy502

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Removing the Smartbyte resolved my issues with FB, Youtube, YoutubeTV, and Instagram. Thank you!
 

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System One

  • Operating System
    Windows ``

clam1952

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Smartbyte, yuck.... It's supposed to optimise your system for streaming and it's actually rubbish added by Dell that does nothing for streaming and as you have found out for some obscure reason blocks facebook and probably other stuff as well. Lot of Complaints on the Dell forums about it.

Ii has two services that are on automatic start which I disabled before I uninstalled the Smartbyte App and the Smart Drive drivers, Can be done from Apps or Control Panel Programs and Features.
 

My Computers

System One System Two

  • Operating System
    Windows 11 21H2 OS Build 22000.282
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    AMD Ryzen 7 3800X
    Motherboard
    Asus PRIME B350-PLUS
    Memory
    16GB Corsair Vengeance LPX DDR4 @3000Mhz
    Graphics Card(s)
    Gigabyte Aorus GTX1080TI
    Sound Card
    On Board Realtec
    Monitor(s) Displays
    Acer KA241
    Screen Resolution
    1920 x 1080 @60Hz
    Hard Drives
    240GB PNY CS900 SSD - OS
    1 TB Crucial MX500 SSD
    500GB Crucial MX300 SSD
    2TB Seagate ST2000DM001-1ER164
    2TB Seagate ST2000DM008-2FR102
    4TB Seagate ST4000DM000-1F2168
    PSU
    EVGA 750GQ Gold Certified
    Case
    Cooler Master 690 III
    Cooling
    Akasa AK98 5 Case Fans
    Keyboard
    Logitech K270 - wireless
    Mouse
    Logitech - wireless
    Internet Speed
    BT Fibre 75 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Use hardware KVM to switch monitors on three PCs and software (input director) to use mouse and keyboard on all 4 PCs.
  • Operating System
    Windows 11 Pro 21H2 build 22000.282
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881 - modified with SFX PSU fitted internally
    CPU
    Intel i5 - 10400
    Motherboard
    Dell 032w55 version A00
    Memory
    16GB of HyperX Fury @ 2133 Mhz
    Graphics card(s)
    EVGA 6GB GTX 1060.
    Sound Card
    Builtin
    Monitor(s) Displays
    ACER KA241
    Screen Resolution
    1920x 1080 @60Hz
    Hard Drives
    256GB SK hynix NVMe
    1TB Western Digital WD10EZEX-75WN4A1
    PSU
    Modular 450 Watt Corsair SF450 Platinum ( Mod to replace the Dell 65 Watt PSU)
    Case
    Inspiron Small Desktop
    Cooling
    Dell stock cooler
    Mouse
    Dell
    Keyboard
    Dell
    Internet Speed
    BT Fibre 75 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Use hardware KVM to switch monitors on three PCs and software (input director) to use mouse and keyboard on all 4 PCs.

exploder

New member
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4:19 PM
Posts
10
I am seeing this same issue, however, Smartbyte is not installed on my system... I am at a loss at finding the cause of this.
 

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barman58

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574
how reliably does Smartbyte block access to Facebook? It could be a useful tool for those clients who have difficulty stopping employees wasting their work time on FB :cool:
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 [Latest Release Preview]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast to my design
    CPU
    Ryzen 9 5950X, 4.9GHz
    Motherboard
    Asus Prime X570-Pro Motherboard
    Memory
    64GB DDR4 3200MHz
    Graphics Card(s)
    4GB NVIDIA GEFORCE GTX 1650 Ti - HDMI, DP
    Sound Card
    On motherboard Feeding SPDiF 5.1 system
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Chillblast Silent Workstation PC Case - Black
    Cooling
    NZXT Kraken X63 280mm CPU Cooler, Quiet Case fans Fan
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
    Mouse
    Wireless Logitec - MX Master 3 + M570 Trackball
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021
    Other Info
    Also run...
    Laptop - Quad 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Samsung Note S20
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 10 Pro x64 [Latest release]
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
    Monitor(s) Displays
    Stock 17"
    Screen Resolution
    3840 x 2160 HDR touchscreen
    Hard Drives
    2TB M2
    PSU
    Stock
    Case
    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
    Mouse
    Stock Trackpad
    Keyboard
    Stock Illuminated
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021

dougg

Member
Local time
4:19 PM
Posts
1
Hi All.. Same issue with FB. I also do not have SmartByte. Both Edge and Chrome will not allow any posting on FB. And FB loads very slow. Switch browser to "Brave" and it works great there.
 

My Computer

System One

  • Operating System
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15
    CPU
    Intel I7
    Motherboard
    Dell
    Memory
    32GB
    Graphics Card(s)
    GeForce GTX 1650
    Sound Card
    RealTek Audio
    Monitor(s) Displays
    UHD Graphics 630
    Screen Resolution
    3840x1260
    Hard Drives
    1TB SSD
    Browser
    Many
    Antivirus
    Defender
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