Can't access Facebook


cfourkays

cfourkays

Member
Local time
9:54 PM
Posts
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OS
Windows 11 Insider Preview
Upgraded a fairly new Desktop to 11. Have been using 11 since first introduced by Insider on other PC's.
Everything works fine, using it for general use for a couple of days. Went to go to www.facebook.com using Chrome, default browser, After a while loading with blank white screen,I get same blank white page
This happens with Chrome. Edge spins loading icon with white page then stops with blank white page. Just installed Firefox and get the same thing.
Have a laptop with same upgraded build and that's OK. No problem.
It was working on this PC before the upgrade.

I'm not a heavy Facebook user and I can get it on my laptop and cell so its no emergency. Would contacting Facebook Support do any good since I am using W-11 and they may just say go back to 10. Did all of this from the Facebook support:
Any thing I can try?
 

My Computer

System One

  • OS
    Windows 11 Insider Preview
How about restarting your computer?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
    Graphics Card(s)
    ASUS GTX 1070 8GB ROG
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 600 Watts Gold
    Case
    Deepcool Genome II
    Cooling
    Deepcool Fryzen
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Samsung M.2
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Mouse
    Logitech G402
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
Gee.. I just setup a new account due to lost email account and I didn't have an issue getting into Facebook on Firefox. A restart might help or trying a different browser.. that's an odd issue
 

My Computer

System One

  • OS
    Windows 11 Home(Release Preview) - 24H2 - 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    28" ASUS VP28U
    Screen Resolution
    4K
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
ATM,, I'm stumped
 

My Computer

System One

  • OS
    Windows 11 Home(Release Preview) - 24H2 - 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    28" ASUS VP28U
    Screen Resolution
    4K
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
TADA!!! Uninstalled Smartbyte and now all is good. I don't even know how that got installed.
Thanks to all who chipped in. Appearently this is a Dell preinstall and this is a new Dell.
Pete
 

My Computer

System One

  • OS
    Windows 11 Insider Preview
cfourkays said:
TADA!!! Uninstalled Smartbyte and now all is good. I don't even know how that got installed.
Thanks to all who chipped in. Appearently this is a Dell preinstall and this is a new Dell.
Pete
Click to expand...
Good to hear 👊
 

My Computer

System One

  • OS
    Windows 11 Home(Release Preview) - 24H2 - 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    28" ASUS VP28U
    Screen Resolution
    4K
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
Smartbyte, yuck.... It's supposed to optimise your system for streaming and it's actually rubbish added by Dell that does nothing for streaming and as you have found out for some obscure reason blocks facebook and probably other stuff as well. Lot of Complaints on the Dell forums about it.

Ii has two services that are on automatic start which I disabled before I uninstalled the Smartbyte App and the Smart Drive drivers, Can be done from Apps or Control Panel Programs and Features.
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 OS Build 22623.1095
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    AMD Ryzen 7 3800X
    Motherboard
    Asus PRIME B350-PLUS
    Memory
    16GB Corsair Vengeance LPX DDR4 @3000Mhz
    Graphics Card(s)
    ASUS - GeForce RTX 3070 Ti 8 GB TUF GAMING OC
    Sound Card
    On Board Realtec
    Monitor(s) Displays
    Acer KA241
    Screen Resolution
    1920 x 1080 @60Hz
    Hard Drives
    240GB PNY CS900 SSD - OS
    2 x 1TB Crucial MX500 SSD
    1 x 500GB Crucial MX300 SSD
    2TB Seagate ST2000DM001-1ER164
    2TB Seagate ST2000DM008-2FR102
    PSU
    750 Watt Corsair TX750 Plus
    Case
    Cooler Master 690 III
    Cooling
    Akasa AK98 5 Case Fans
    Keyboard
    Logitech K270 - wireless
    Mouse
    Logitech - M185 wireless
    Internet Speed
    BT Fibre 75 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Use hardware KVM to switch monitors on three PCs and software (input director) to use mouse and keyboard on all 4 PCs.
  • Operating System
    Windows 11 Pro 22H2 build 22621.900
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881 - modified with SFX PSU fitted internally
    CPU
    Intel i5 - 10400
    Motherboard
    Dell 032w55 version A00
    Memory
    16GB of HyperX Fury @ 2133 Mhz
    Graphics card(s)
    EVGA 6GB GTX 1060.
    Sound Card
    Builtin
    Monitor(s) Displays
    ACER KA241
    Screen Resolution
    1920x 1080 @60Hz
    Hard Drives
    256GB SK hynix NVMe
    1TB Western Digital WD10EZEX-75WN4A1
    PSU
    Modular 450 Watt Corsair SF450 Platinum ( Mod to replace the Dell 265 Watt PSU)
    Case
    Inspiron Small Desktop
    Cooling
    Dell stock cooler
    Mouse
    Dell
    Keyboard
    Dell
    Internet Speed
    BT Fibre 75 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Use hardware KVM to switch monitors on three PCs and software (input director) to use mouse and keyboard on all 4 PCs.
how reliably does Smartbyte block access to Facebook? It could be a useful tool for those clients who have difficulty stopping employees wasting their work time on FB :cool:
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 [Latest Release Preview] [Win11 PRO HighEnd MUP-00005 DD]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS to my design
    CPU
    AMD RYZEN 9 7950X OEM
    Motherboard
    *3XS*ASUS TUF B650 PLUS WIFI
    Memory
    64GB [2x32GB Corsair Vengeance 560 AMD DDR5]
    Graphics Card(s)
    3XS* ASUS DUAL RTX 4060 OC 8G
    Sound Card
    On motherboard Feeding SPDiF 5.1 system [plus local sound to each monitor]
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    3XS Samsung 980Pro 2TB M.2 PCIe4 4 x 8TB Data + Various Externals from 1TB to 8TB, 10TB NAS
    PSU
    3XS Corsair RM850x 850w Fully Modular
    Case
    FDesign Define 7 XL BK TGL Case - Black
    Cooling
    3XS iCUE H150i ELITE Liquid Cool, Quiet Case fans
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
    Mouse
    Wireless Logitec - MX Master 3S +
    Internet Speed
    950 MB Down 55 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security [Latest]
    Other Info
    Also run...
    Dell XPS 17 Laptop
    HP Laptop 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet [x2]
    Samsung 10.2" tablet
    Blackview 10.2 Tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 11 Pro x64 [Latest release]
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
    Monitor(s) Displays
    Stock 17" + 32" 4K 3840 x 2160 HDR-10
    Screen Resolution
    3840 x 2400 HDR touchscreen
    Hard Drives
    2TB M2 NVMe
    PSU
    Stock
    Case
    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
    Mouse
    Stock Trackpad +Logi Mx Master 3 or MX Ergo Trackball
    Keyboard
    Stock Illuminated + Logi - MX Keys
    Internet Speed
    950 MB Down 55 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021
    Other Info
    Also use an Adjustable Support for Laptop and Adjustable stand for monitor
Hi All.. Same issue with FB. I also do not have SmartByte. Both Edge and Chrome will not allow any posting on FB. And FB loads very slow. Switch browser to "Brave" and it works great there.
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15
    CPU
    Intel I7
    Motherboard
    Dell
    Memory
    32GB
    Graphics Card(s)
    GeForce GTX 1650
    Sound Card
    RealTek Audio
    Monitor(s) Displays
    UHD Graphics 630
    Screen Resolution
    3840x1260
    Hard Drives
    1TB SSD
    Browser
    Many
    Antivirus
    Defender
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